[skyguy79]

Originally Posted by downeaster

My experience with Comcast has been positive. Had a problem last week. Phoned their customer service and talked to a pleasant, knowledgeable person who made a few attempts to correct situation then admitted it was beyond her and made an appointment to have a service tech make a call.
Service tech had some problems with a call before mine and called me to say he would be a few minutes late. No problem. He arrived, ran a few tests, determined it was the cable from the box at the rear of my property to my house. Replaced said cable. Problem solved. He gave me a $20.00 credit because hi was late.

The experience and problem you've described is nearly identical to the problem I alluded to in my post's last paragraph... a defective cable and two defective splitters inside and at the back yard box!

[Cobh521]

I had a problem last week. I can't even think about them or hear their name as I get heart palpitations. They truly need to work on customer service.

[Birdie Dreamer]

It is interesting that there seems to be either good experiences or bad ones. Not sure if there is any identifiable difference between folks circumstances that cause it.

Hope to not jinx ourselves, but our recent experience was very positive. Decided to go with them despite some of the other poster's experiences. They have been great so far. Worked with us on a small window for installation, followed up, and called twice before to confirm. Then called after installation to check on how it went.

Technician was great and helped shortcut the internet registration process. Only issue we had was there was a mix up on the order for the equipment on the second TV. Worked out to our benefit as the wife and I were unable to find the cords to that TV amongst all the moving boxes. Now the next visit is on them and not us.

Time will tell, but so far so good.

[BobnBev]

Originally Posted by Jim007

That's why I cancelled there service. I would rather stand on my roof with rabbit ears, than use Comcast!

PICTURES----WE WANT PICTURES----

[skyguy79]

Originally Posted by Birdie Dreamer

It is interesting that there seems to be either good experiences or bad ones. Not sure if there is any identifiable difference between folks circumstances that cause it.

I've received good service with Time Warner when I was with them and Comcast since being their customer. I can only speak for myself, but I hope that the good service I've received was at least in part because I communicated in a friendly, patient and overall positive way. These attributes I've learned over the years, not only as a consumer of cable companies and also as a customer in general, but also learned it through my 23 years of serving customers in a supervisory capacity.

Customers that shared those attributes received the best personal service I could give, but those that did not have similar attributes but rather varying degrees of: being self centered, being aggressive, rudeness, threatening behavior as well as getting in your face with "know it all", "that's not acceptable," "I pay your salary" and other negative attitudes that got them a corresponding degree of caring and effort in return from myself as well as some other employees.

Going back about 11 years and on the day I retired, I had to remind my manager that he needed to prepare my employees evaluation before I left because of it being my last day at work. Later he called me into his office and handed me the completed evaluation. As usual most if not all comments were positive, but on this particular evaluation he made the comment that I gave a few customers a hard time during this evaluation period. When done reading it I looked him straight and the face, identified that remark and stated... "You're absolutely correct that I had given a few customers a hard time. (A few out of hundreds ain't bad) I told the mgr that I have no doubt that they started the rudeness, deserved my reaction and I'm proud that I did it!" If it hadn't been my last weeks on the job I probably would have played it politically correct and kissed their butt as we were expected to do. But I had enough years of abuse from some, even threats and feel good ever since that I didn't let at least a few of those characters get away with their intimidating antics.

Again, all this is just speaking for myself, but at the same time I realize that what I've stated is not always the actual case. After all, there are some people who are just plain rude and pushy by nature and hopelessly incorrigible! Hopefully, others who are not normally like that are just having a bad day!

[jillallman]

Originally Posted by Jim007

A week ago I called Comcast to put an order in to discontinue my service at my old address and set up installation at my new address. Both addresses are here in The Villages. This was all suppose to take place today 8/15. By 2:00 p.m. nobody showed up, so I tried calling Comcast to speak to someone about our installation. It took me about an hour and a half to finally speak to a real person. When I asked about our scheduled installation, I was told they don't have an installation scheduled for me. So I asked if they have cancelled my service at my old home, and she promptly told me she doesn't have an order to cancel my service. She apologized and said she would cancel me at that time, and I asked when I could expect a service rep. at my new home today to install my new service, and she immediately told me the earliest I could get scheduled was Sunday the 18th. I told her that was totally unacceptable and that I expect to be turned on today as I requested. She told me that would be impossible, the earliest would be Sunday. So I told her if that's the best customer service Comcast could muster up, they certainly didn't deserve my business, and please just cancel my service and I'll call Dish or Direct TV. Her answer was "I'm sorry that's how you feel". I told her that if that's all she can do, they just lost my business. I have never seen a company operate the way they do. Comcast doesn't know the meaning of customer service.

hi. I had Comcast last winter, then we came home to Canada for the summer, and I now have 2 letters from a credit company demanding overdue amounts in the hundreds!!!!