[Velvet]

[QUOTE=Pairadocs;2384582]

Originally Posted by shut the front door

You should reach out to someone in authority in that office and find out if they record phone calls. If so, tell them the date and time and let them hear it for themselves.[/QUOTE

Actually was considering exploring that, but last couple days have heard so much from others about really rude treatment, lack of response, difficult process to get them to agree to in person appointment, etc. so decided we just want to fine new broker and agent.

Yes, but…. I am not trying to sell Villages Insurance (I have nothing to do with them) only to mention that when it comes to claims they are excellent. You have double insurance, both from the insuring company and the Villages insurance will look into it. This is only important if and when you make a claim.

[NavyVet]

I feel your pain OP. We had been having troubles with their customer service (lack of)
for a while, but this year was the final straw. When we got our letter from Progressive in MAY cancelling/non-renewal our HO and therefore also our umbrella policy, I called to get a new HO policy. Was told the first available phone appt was the end of AUGUST!
Who in their right mind waits until the height of hurricane season to shop for a new HO?
No company will write anything when there is an active storm on the way. We found a new company on our own.
Now trying to extricate ourselves from Villages Insurance entirely.
Our auto policy is with Travelers, just wondering if I can request a different agent, or would I have to get a whole new policy with a company outside the Villages?
Anyone have any advice?

[Margefrog]

I say, get a new agent. Also, I find many people in The Villages are rude to seniors. I had a similar experiences. One recently with a new garage door installation. And a similar attitude and verbal rudeness at an urgent care. I left & went to another where I was treated nicely. Then an eye doctor/eyeglass business; after exam, etc., the sales gal telling me to look around & find what I like, as opposed to suggesting what might look best or be right. I've only lived here 3 months but have experienced more rudeness in that time than years before. I thought this was a friendly city. Apparently not, because all experiences count.

[Eg_cruz]

I get your frustration, this happen to me with another company I was floored. I got off the phone went to the company got with the manager and within 5 minutes the young lady came up to me and apologized for not listening to and hanging up the phone.

If you don’t tell your agent what happen they can’t fix the problem you may think they know but if you go face to face you may get better service.
As far as seeing or hearing from your agent that is very common not to talk to them after you are set with your policy because there really no need.
Hope things work out for you

[nn0wheremann]

Lisa Faina, an Allstate agent, though she represents other insurers too, (954) 437-9220. She is located in Hollywood Fl.