[Chamo]

Get rid of The Villages Insurance. I had the same issue shopped around and I am saving over $1600 for the year. They were very nasty and had no knowledge how to treat people. I found goose head insurance in WILDWOOD. I am very happy with the customer service, this person at The Villages Insurance should be looking for another job

[coconutmama]

It was a zoo at the Sumter Landing office the other day as Progressive pulls out of FL. Our agent told us that it has been that way for months. Front desk needs more help. And stress management

[Rocksnap]

I am lucky for having USAA my whole life. Excellent service, more than competitive pricing and coverages. And they inderstand treating the customer right, ALWAYS a thank you for your service and being a USAA customer for xx many years.
I did try Villages Insurance when we purchased here a month ago. They were tough to get an answer out of. And ended up being over $500 more annually.
Tried again yesterday, stopped in their office for golf cart insurance. The receptionist was nice enough. I asked her a simple question if she knew the ballpark price for full coverage, she did not.
I played the waiting game to speak to an agent. 15 minutes later I was in her office. First thing she asked for was my drivers license, which I was hesitant to give just for a quote, ut reluctantly handed over. I quickly asked the same ‘ballpark’ question, before she got to far. She came back with about $200 a year! Woah woah woah. I promptly asked for my license back, no need to go any further. She was actually reluctant to give my license back yet. Don’t you want me to check? Actually, no I don’t want you to check. You must insure a lot of golf carts. I have another quote from another company. And it’s a lot less than $200 a year. I don’t want to waste your time or mine. She still tried to talk me into getting a quote. No thanks, again, don’t want to waste anyone’s time. She kept pressing me. I had to get up and put my hand out, license please.
Never again…
My USAA quote BTW was $90 a year with excellent coverage. I asked about towing coverage, I don’t need it for the first year as that was included with my purchase. But at $10 a year, sure as hell beats the local Bronze package at $60 a year, for the same towing coverage.
It pays to check around.

[Lisanp@aol.com]

The people who "sell" the policy and not the same people who "service" the policy. Honestly, give them a chance. Don't bother trying to have a "sit down" in the office, just leave your name and number (after the 27 minutes of holding) and someone will call you back with 24-hours. The two times that I have had to make policy alterations in the past three years have been great experiences. The person calling back is much more skilled then the person I first met with in the office. No, they are not your typical Insurance agency from your past life. They are just set up differently due to the volume they are trying to place, but I think the most skilled people at the company are the ones who "call back".

[Jhrath7@gmail.com]

Originally Posted by golfing eagles

I would have gone right to that office and had a face to face “come to Jesus” discussion with her. And I’d bring a box of tissues since she would be in tears by the end of that conversation

The world has changed……no more customer service. I waited online with Social Security for four (YES 4 hours) before I got to talk to anyone……unacceptable

[Ponygirl]

I have used the villages insurance for a few years and have been very pleased. They have always been responsive and found companies with lower rates when I requested Have found the customer service was excellent

[bowlingal]

why didn't you just go there? Villages Insurance, right?

[DrHitch]

Hi all,
This post from the original person was quite LONG.

There is NO NEED to "quote" the original post when you reply.....It's actually quite annoying for anyone read and re-read the original post.

So.....If you do want to "quote" the original post, do this....
Look for the [quote] symbols and EDIT OUT ONLY the portion you are replying about....There are several good examples of replies in this thread that do that...

[Pairadocs]

Originally Posted by mraines

I agree. I have had them since I left The Villages insurance due to their high rates. I have filed two claims and been dealt with professionally and quickly. I am just hoping they continue to insure me and at a reasonable rate. Oh, I did not file a claim for my roof. I paid for my own.

Thank you, put your recommendation on our list to check out office/agent in person. Good for you for not going for the "free" roof spoof. We also turned down, already felt like fool's going for the villages building upcharge for the highest quality 30 year shingles, now find everyone who has given us a bid has said, "your work in in remarkable shape for 16 years old, you really have a lot of life left in it yet !"

[Pairadocs]

Originally Posted by coconutmama

It was a zoo at the Sumter Landing office the other day as Progressive pulls out of FL. Our agent told us that it has been that way for months. Front desk needs more help. And stress management

Definitely believe that's behind it. Also suspect it was the reason she went so ballistic on me when I was very careful to NOT hurt her feelings, but that I needed to talk to agent about some possible changes, additions, riders, etc. I think you hit it, she saw another possible customer leaving their brokerage completely.

[Pairadocs]

[QUOTE=shut the front door;2384346]You should reach out to someone in authority in that office and find out if they record phone calls. If so, tell them the date and time and let them hear it for themselves.[/QUOTE

Actually was considering exploring that, but last couple days have heard so much from others about really rude treatment, lack of response, difficult process to get them to agree to in person appointment, etc. so decided we just want to fine new broker and agent.

[Pairadocs]

Originally Posted by bimmertl

Villages Insurance doesn't handle claims. They are a sales agent for multiple insurers and overall they are incompetent.

That pretty much sums them up. Had NO idea, even after my treatment that caused my "venting", but now found out my own brother in law (village residents) left them over a year ago for same reason, sales agents and rude treatment. Had no idea, never discussed insurance with B. I. L. until a day ago !

[ScottGo]

Originally Posted by Pairadocs

I probably should have waited a day or two before posting my experience, but I just called my "insurance agent" at The Villages Insurance Partners. The phone rang for some time, then auto hold came on. I expected that. I listened to 17 minutes of really irritating music, loud, strange, not your usual background music. Finally after 17 minutes what I thought was a receptionist came one, but no, just a human voice telling me how important they consider my call (yet strangely, nothing about staying on the line or how much longer the wait may be, but adding they are there for me 24/7. Again, strange message ?

I have been with them for years. Never heard from my agent since ! Never an annual call just to say "hello" and ask if I needed to reassess any policies, limits, etc. Have never encountered that with any other broker/agent/company, but thought, welcome to the new world of eliminate as much personal contact as possible. After another 7 minutes a receptionist answered. She asked why I called, said I would like to set up a person to person meeting with my agent, and explained since I've never had contact with him since, I was hoping she could look that up and give me his name. She didn't bother to cover her irritation that I did not have the information, but with a DEEP audible sigh, she said, well do you HAVE your policy number ? I told her I had my policy in hand, gave her the number, agent number (there was no name, only the agent number), address, etc. etc. She asked me to spell my name again. I did, slowly and distinctly. I do not have any speech or hearing impairments, and am used to giving such information slowly and clearly over the phone. Regardless of how many times I repeated it, she continues to confirm back adding a "P" to my name. I was very patient and just repeated, never said anything about how many times I had repeated it. She continued to tell me they have no record of me ( over 10 years their customer now. She continued to check and came back to ask my lot number. I gave it immediately. She checked on that and came back and said she'd found it. So I asked her to make the appointment, she VERY POINTEDLY ask me what I wanted to discuss with my agent ! I kept very calm and light but said, "well, actually there are several things I'm considering and it might get a bit too complicated to give an accurate synopsis on the phone, actually, that's why I called to get a sit down appointment."

This seemed to infuriate her, but I kept calm and friendly. She finally gave me an appointment, but was clearly "putout", perhaps over worked and there was a string of people on the phone "hold" system ? Then the real problem started. She asked for my phone number so they could call me if the agent had to change the appointment, etc. Understandable. But, I had to explain that I had just canceled my land line and was in the process of buying a new cell phone AND changing providers, so explained I was on my adult son's cell phone, but he would not be able to help her if she called him as he could not call me and relay the message. She went absolutely ballistic on me, as the teens say. HOW DO YOU EXPECT US TO GET A HOLD OF YOU if we need to, she actually she LOUDLY said into the phone. I said, well unfortunately for a day or two, you'll have to use email. Until I get the new phone activated, I am keeping my laptop on with my email up round the clock (reminded me of the career years...but I digress, LOL !) Another loud deep sigh, purposely not muted, and she said, is ____. gmail. com still your correct email address. I replied that no, I have never had a gmail address, and gave her my correct yahoo address I've probably had for 40 years ! Instead of saying just on civil word of, okay, thank you, "we must have entered it wrong", she very curtly said, "WELL that's what YOU gave us when you first became a customer." I assure you I have NEVER written down my email address on any form and added @gmail.com. But she became really angry then, asked ME if she should change it in their records. I said, "personally I would like to have it correct in the records, but I can't tell you how, or that you must change it." She said if I didn't tell HER what to do, she "was going to hang up" ! ! ! I said, I would like to have the email corrected in the records, NOTHING else, and she, HUNG UP ! I was left stunned. I am a very calm person, undemanding, and always understanding that people who work on the phone day after day do get so short tempered, but not having a phone for a few days, together with not being able to find my correct email, nor address, policy number, etc. just sent her into total explosion and a string of "you" messages, something I learned long ago should be avoided in conversations with clients; NO "YOU" didn't give us the correct information, YOU didn't spell your name correctly, YOU can't give us a phone number, YOU, YOU, YOU.
So now that I've vented on our Villages site, do I feel any better ? Not sure. Right now I am asking for RECOMMENDATIONS for an insurance agency that has offered you some civility, friendly communication, and where you don't feel punished for even being a customer. I'm not the entitled, demanding, type, but I really don't want any more of the attitude there. Who would others recommend ?

Why are you still with them?

[Pairadocs]

Originally Posted by villagetinker

We have used AAA for several years, very pleased.

Thank you, called and talking to them on Thursday !

[Pairadocs]

Originally Posted by ScottGo

Why are you still with them?

Policy runs until Dec. 31. Really not worth cancelling for a rebate at this point, had it been earlier in the policy period, we would have. Have 3 appointments this week for in person visits with other agencies and agents thanks to recommendations on here from others.