[thevillages2013]

Originally Posted by dbcolli

I was caught off guard when the installers said they are not allowed to hook up the existing water line to the fridge. The flex line is connected to a push pull valve that is recessed in the wall. I hooked it up as soon as the left and it works fine. I was talking to a friend and he had the same thing happen and had to have a plumber install a new valve/tubing.
Have there been Issues with the tubing/valve. My home was built in 2004.
I know my toilets have the same valves and connected tubing

When I bought a new refrigerator from HD four years ago the deal was if you wanted them to install it you had to buy a new supply line. They would not connect the existing supply tube that comes from the shut off valve in the wall. Had nothing to do with what kind of shut off the valve had. They moved my “old” fridge which was brand new to the garage for me and installed the new one with no questions asked

[rjn5656]

I bought appliances recently. I hooked up the waterline for the fridge, not a big issue. HD did hook up the dishwasher. Only requirement was that you used a metal flex hose.

[robtheplumber]

Hello..

I am a licensed plumber..

Home depot are using delivery or handyman ect to bring your fridge..

They are correct to not be installing any "potable" water valves in your household..

At least in canada(where i reside) its illegal for anyone other then a licensed plumber to work on potable water..this is your drinking water and you could potentially be poisined with using the wrong materials by some cowboy who has not been properly trained..
Thanks

[La lamy]

Originally Posted by robtheplumber

Hello..

I am a licensed plumber..

Home depot are using delivery or handyman ect to bring your fridge..

They are correct to not be installing any "potable" water valves in your household..

At least in canada(where i reside) its illegal for anyone other then a licensed plumber to work on potable water..this is your drinking water and you could potentially be poisined with using the wrong materials by some cowboy who has not been properly trained..
Thanks

Good to know.

[Annie66]

We purchased a new frig from Lowes less than 2 years ago. At the time of sale, it was very clear to us that they would not hook up the water line to the refrigerator. I guess you have to know the right questions to ask.

The job is an easy one to accomplish.

[thevillagernie]

Originally Posted by dbcolli

I was caught off guard when the installers said they are not allowed to hook up the existing water line to the fridge. The flex line is connected to a push pull valve that is recessed in the wall. I hooked it up as soon as the left and it works fine. I was talking to a friend and he had the same thing happen and had to have a plumber install a new valve/tubing.
Have there been Issues with the tubing/valve. My home was built in 2004.
I know my toilets have the same valves and connected tubing

Lived there 12 yrs and never had a problem with them leaking,however you should hold on to the valve because it can come loose from the wall.....

[noslices1]

Originally Posted by retiredguy123

Hopefully, that goes without saying.

Not always. Sometimes those push pull valves won’t turn off, so you have to turn off your main water supply.

[pgettinger01]

There are problems with liability in case there is a water leak. The installation people are not licensed plumbers. I suspect sometimes after installation there was a water leak in someone's house and they sued. So now the installers do not do it. If you do it and your house floods it is your fault.

[Catalina36]

I am new to the V. The second picture I am thinking is the push and pull valve?? If that is correct. Is the valve threaded on to the pipe? Did not know that was a push pull valve. The round knob looks like a turn valve. I will look at replacing this valve myself. Thanks for the info.

[Singerlady]

Originally Posted by dbcolli

I was caught off guard when the installers said they are not allowed to hook up the existing water line to the fridge. The flex line is connected to a push pull valve that is recessed in the wall. I hooked it up as soon as the left and it works fine. I was talking to a friend and he had the same thing happen and had to have a plumber install a new valve/tubing.
Have there been Issues with the tubing/valve. My home was built in 2004.
I know my toilets have the same valves and connected tubing

The same thing happened to us. The installer then changed out the valve right then and there... and charged us. I had never seen those types of push/pull valves until we moved down here. On my bucket list is to have a plumber replace all of them in the house. The ones the developer put in are very cheap and look like they could break off with one pull.

[WesMan]

Originally Posted by dbcolli

I was caught off guard when the installers said they are not allowed to hook up the existing water line to the fridge. The flex line is connected to a push pull valve that is recessed in the wall. I hooked it up as soon as the left and it works fine. I was talking to a friend and he had the same thing happen and had to have a plumber install a new valve/tubing.
Have there been Issues with the tubing/valve. My home was built in 2004.
I know my toilets have the same valves and connected tubing

Then tell them to take back the frig.

[Singerlady]

Originally Posted by retiredguy123

The plastic push-pull valves are cheap valves, but I don't think your issue with Home Depot has anything to do with the valve. They apparently don't include connecting the water line to the refrigerator as part of their installation. It may have something to do with the installers not being licensed plumbers and possible liability for Home Depot.

Our installer told us it has everything to do with the fact that the push/pull valves would fail and the installer would be called back for damage because of installation when it really wasn’t the installation that was the problem, it was the valve.

[Indydealmaker]

Originally Posted by dbcolli

I was caught off guard when the installers said they are not allowed to hook up the existing water line to the fridge. The flex line is connected to a push pull valve that is recessed in the wall. I hooked it up as soon as the left and it works fine. I was talking to a friend and he had the same thing happen and had to have a plumber install a new valve/tubing.
Have there been Issues with the tubing/valve. My home was built in 2004.
I know my toilets have the same valves and connected tubing

Home Depot installed our fridge water last year.

[wmcgowan]

Originally Posted by dbcolli

I was caught off guard when the installers said they are not allowed to hook up the existing water line to the fridge. The flex line is connected to a push pull valve that is recessed in the wall. I hooked it up as soon as the left and it works fine. I was talking to a friend and he had the same thing happen and had to have a plumber install a new valve/tubing.
Have there been Issues with the tubing/valve. My home was built in 2004.
I know my toilets have the same valves and connected tubing

water damage from a leaky fridge is a bad thing - don't be cheap on this valve and line - use robust copper and a good valve that you can shutoff in need be - speaking from experience

[jbrown132]

Originally Posted by retiredguy123

Just to clarify, the push-pull valve at the wall behind the refrigerator has nothing to do with the refrigerator warranty. The valve will be open all the time. The refrigerator has its own solenoid valve that controls the water flow into the refrigerator. But, Home Depot may not allow unlicensed plumbers to connect the refrigerator to the house water system. If the connection leaks, Home Depot could be liable for damages because they hired an unlicensed plumber. It doesn't really matter what kind of valve they install, the connection can leak. It may be a good policy for Home Depot, but I would want the installer to make the water connection.

Strange. I bought a refrigerator up north from Home Depot and they completely installed it. Maybe it’s State by State or the manager of your store just does not want to take the responsibility. Do you know if the people who came to install it were Home Depot employees or were they third party subcontractors? That could be the case.