[WingedFoot78]

I love to see that others think so highly of Frank Gay Plumbing.

[ThirdOfFive]

Originally Posted by manaboutown

Oh, I forgot, also a VW V-8 Touareg.

I'll see your Touareg and raise you two Edsels and an Oldsmobile Jetstar 1.

[eeroger]

[QUOTE=mrf0151;2255320]With all the negativity about Jenkins here, if they don't change, it will bite them bad over time.
Keeping with the subject of bad business practices, this Frank Gay Plumbing outfit will not be getting much of the Villagers dollars either.

Agree re Frank Gay: they gave me a quote of $2300 for new electric hot water heater. Mike Scott plumbing was $900.

[Wilson02852]

We've been taking our vehicle to Jenkins for a few years now. Yes, they sometimes give you the sales pitch but that is no different than any dealer service department. If you like their service why would you not go there?

[Carlsondm]

Yes it did. I got tired of it and now go to Headquarter Honda across from the Clermont Costco. Much nicer experience.

[PLedoux]

Same experience at all dealers nowadays. We are currently in Michigan and just had the car serviced. Guy asked me if I wanted to sell my car. “No.” Go back to reading my book. No follow up questions. The guy is just doing his job. Move on.

[Larchap49]

Originally Posted by Toymeister

I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

Yes. Most dealers are members of a service that with a few key strokes gives them all the information about you and your car, financed or not, loan balance, interest rate you are paying, service and accident history, then they target the people most likely to be ready to upgrade vehicles

[Captainpd]

Originally Posted by Toymeister

I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

Really hijacked.?? You always have the ability to just walk away. Raise your voice, let everyone in the showroom know what's going on. Grow a pair and act like an adult and quit running to a social board

[sowilts]

Happens at most Dealers will in Florida. Doesn’t happen when I take our cars for service at Maryland.

[Raywatkins]

It’s not just Jenkins who use that approach.
We bought a Jeep Cherokee from Bill Bryan’s and had the same experience when we went in for our first service.
It caused us no problem - we simply made it clear we weren’t interested.
They didn’t push.

[VApeople]

Originally Posted by Captainpd

Grow a pair and act like an adult and quit running to a social board

I believe that is the best advice ever given in this forum.

Thanks for starting my day with a good laugh!

[dimaxim]

Yes, this happens every time. We have leased five Hyundais in the last 12 years and the sales tactics have gotten consistently more difficult each time. The last time was this spring and I swear I will not purchase another vehicle from them. High pressure, questionable information on the vehicle and exhausting lengthy discussions. I don't know if I'm just getting oldler that I "sucked" for their pitch but It's surely the last time.

[WSU]

No personal experience but several comments including an ex-salesperson to stay away from Jenkins

[Rodneysblue]

Originally Posted by BrianL99

The preferred floor plan arrangement of new Dealership facilities, is to have the "Service Customer Waiting Area", open to the showroom or in a location that requires customers to traverse the showroom to ge there.

It's no different than the way marketing people setup department stores and force you to walk past as much merchandise as possible, on your way to your destination.

After all, "service customers" are already customers of the business (in most cases), what better prospects to buy a new car than an existing customer?

It has little or nothing to do with Jenkins, it has to do with manufacturers' standards and good marketing. (Honda facility standards are a touch stricter than most others.)

Once you smell that new car smell they have you hooked.

[Buckeye Bill]

Originally Posted by VApeople

We have no complaints about our car buying experiences. We learned how to properly buy a car in 1994 and it has been a true pleasure ever since.

Want to share your experience