[Babubhat]

Xfinity is offering $30 for first 12 months 400 speed. No bundle. Run 20+ devices no issues

[jrref]

Originally Posted by Bill14564

You should have stopped there, but you didn't




From what you wrote, it seems Quantum installations are pretty similar to installations from other companies. Your *stated* interest is "to help Villagers get Quantum Fiber installed optimally" because "all installations may not be perfect" and therefore "you might not get full speed everywhere." Sounds no different than any other install from any other company.

I use Quantum Fiber as a comparison example all the time because in my opinion, they have a well thought-out system that gives the best and most consistent results for the home user based on my couple of years experience looking at installations here in the Villages. I worked at Verizon for 30 years and focused later on in my career on FiOS (their fiber optic service) and wifi device solutions in the home so I have a lot of experience in this specific area. As I mentioned, the cable companies are making changes to their equipment and installations but they are not there yet because they are still relying on a single router/wifi device solution.

My comments were to reinforce getting good wifi service is not only about what's being provided to your home but the wired and or wifi distribution of that service throughout your home. As you mentioned, all the companies can provide the different services to satisify everyones individual needs but what can differentiate them, regardless of speed and cost, is the equipment provided to get good coverage throughout your home.

The reason I started this thread was to discuss the different issues Villagers are experiencing, what works and doesn't work for them and some possible solutions.

[jrref]

I also wanted to mention, no matter which provider and package you choose that best meets your needs, once installed, don't rely on wifi to test your speeds. I see a lot of Villagers purchasing the 1GBs speed and then complaining they don't get that speed on their phone or computer. This can be for many reasons such as you computer and or phone being unable to run that fast and depending on your wifi device, it may not got that fast either no matter how close you are to it when testing. Best to verify internet speeds when plugged into the router no matter which speed you purchased. If you have older devices, always have the installer show you the speeds you are getting as a verification of what you purchased before they leave the job.

[OrangeBlossomBaby]

Originally Posted by jrref

I also wanted to mention, no matter which provider and package you choose that best meets your needs, once installed, don't rely on wifi to test your speeds. I see a lot of Villagers purchasing the 1GBs speed and then complaining they don't get that speed on their phone or computer. This can be for many reasons such as you computer and or phone being unable to run that fast and depending on your wifi device, it may not got that fast either no matter how close you are to it when testing. Best to verify internet speeds when plugged into the router no matter which speed you purchased. If you have older devices, always have the installer show you the speeds you are getting as a verification of what you purchased before they leave the job.

Absolutely not. If you want to know what speed YOU are getting, you need to test the speed with whatever device you plan on using, in the manner you plan on using it most often.

You don't use your telephone with wifi and a cable connected directly to the router. So don't test it that way. You don't connect your tablet or laptop computer directly to the modem when you use these things, so don't test them that way.

My Xfinity supposedly gives me 400mb. I don't doubt it sends that speed to me. I never see that speed, because I have half a dozen devices using the same old modem and router I bought 6 years ago when I moved in. I'm okay with that.

According to speedtest.net I'm getting 355.97mbps download to Bonita Springs, and 24.02mbps upload - on my desktop computer which is connected directly to my modem by a cable.

On my cell phone, which was just in my hand while I sat in front of my desktop computer, I was able to get 214.81 download speed. That's more than sufficient.

[jrref]

Originally Posted by OrangeBlossomBaby

Absolutely not. If you want to know what speed YOU are getting, you need to test the speed with whatever device you plan on using, in the manner you plan on using it most often.

You don't use your telephone with wifi and a cable connected directly to the router. So don't test it that way. You don't connect your tablet or laptop computer directly to the modem when you use these things, so don't test them that way.

My Xfinity supposedly gives me 400mb. I don't doubt it sends that speed to me. I never see that speed, because I have half a dozen devices using the same old modem and router I bought 6 years ago when I moved in. I'm okay with that.

According to speedtest.net I'm getting 355.97mbps download to Bonita Springs, and 24.02mbps upload - on my desktop computer which is connected directly to my modem by a cable.

On my cell phone, which was just in my hand while I sat in front of my desktop computer, I was able to get 214.81 download speed. That's more than sufficient.

I don't disagree. What I was trying to point out is some people complain they are not getting the purchased speed from their provider and something is wrong when in fact they are either not measuring correctly or don't have devices that will go as fast as the purchased speed. When I was talking to a tech a while back, he mentioned one of the most complaints they get are reports of "slow speeds" and almost all the time its because of the things we are talking about and there is nothing wrong with the service.

[Bill14564]

Originally Posted by jrref

I also wanted to mention, no matter which provider and package you choose that best meets your needs, once installed, don't rely on wifi to test your speeds. I see a lot of Villagers purchasing the 1GBs speed and then complaining they don't get that speed on their phone or computer. This can be for many reasons such as you computer and or phone being unable to run that fast and depending on your wifi device, it may not got that fast either no matter how close you are to it when testing. Best to verify internet speeds when plugged into the router no matter which speed you purchased. If you have older devices, always have the installer show you the speeds you are getting as a verification of what you purchased before they leave the job.

Yes, and this is important. Testing with the devices you will use every day will show you what speeds those devices support, not what speeds the modem/router is providing.

The speed you purchase is the speed that comes through the wall and to the modem/router in your house. If you test at that point with the proper equipment then you should see the speed advertised by the provider. Of course, if the provider advertised "up to" a certain speed then all bets are off - you might *expect* to get that speed but that wasn't what was advertised.

[MorTech]

The best thing about Quantum is the excellent state-of-the-art WiFi 7 equipment they provide...Excellent coverage.
The Quantum app has a speedtest function that test from the WiFi system to an internet speedtest system...That test initiates from the Quantum WiFi device.

[1golfergal]

Originally Posted by jrref

As I meet more Villagers, I'm hearing more and more questions about home internet problems and concerns and many have no where to find the correct answers. If you have questions on anything to do with your home internet such as which router or wifi device should I buy, my TV buffers in the Lanai so what can I do, I don't get strong internet signal in the garage for my computerized irrigation controller, should I put RJ45 connectors on all my ethernet cables, what's the difference betwee an ethernet switch and a hub, do I need Wifi7, should I hardwire or use wireless for my devices, should I cancel my Internet and try another company because I'm not happy with my service or is my installation not correct, why is my cable so slow after 8pm every night or when it's cold or rainy out, or any kind of technical question or problem you may be having, please post here and we can discuss the answers.

This thread is NOT to talk about which Internet service is the cheapeast. I believe that discussion has been heavily discussed.

Our router is in a closet along with other media for TV, etc. Never have had a problem with exception of maybe an our outage once around a Hurricaine, X-finity, where pricey, has never let us down.... even with the winds.... Our bill (with TV) is ridiculous but never an outage on either....

[dpmers]

We have had quantum fiber 1gb service for 6 or so years, $65/mo tax included, price for life. I use a Google 3 node mesh router i bought. It works great all over the house and garage. No price haggle or changes like xfinity or service interruptions.

[OrangeBlossomBaby]

Originally Posted by jrref

I don't disagree. What I was trying to point out is some people complain they are not getting the purchased speed from their provider and something is wrong when in fact they are either not measuring correctly or don't have devices that will go as fast as the purchased speed. When I was talking to a tech a while back, he mentioned one of the most complaints they get are reports of "slow speeds" and almost all the time its because of the things we are talking about and there is nothing wrong with the service.

They're measuring correctly. They're just not understanding the science. The science is - these speeds are SENT TO the end user's devices. Their devices determine how efficiently they pick up that speed. They're getting 400mbps (in my case). But they're using a modem that only has a 350mbps capacity. Or their device isn't connected directly to the modem by a cable. Or their router isn't in the same room as the device. Or they have a half dozen OTHER devices all sharing the same connection, and latency happens when you're sharing connections.

In other words, everything is working as intended. They just don't understand how it's supposed to work.

[Bill14564]

Originally Posted by OrangeBlossomBaby

They're measuring correctly. They're just not understanding the science. The science is - these speeds are SENT TO the end user's devices. Their devices determine how efficiently they pick up that speed. They're getting 400mbps (in my case). But they're using a modem that only has a 350mbps capacity. Or their device isn't connected directly to the modem by a cable. Or their router isn't in the same room as the device. Or they have a half dozen OTHER devices all sharing the same connection, and latency happens when you're sharing connections.

In other words, everything is working as intended. They just don't understand how it's supposed to work.

Everything is working as designed, the user just doesn't understand the design.

Your device is NOT sent 400mbps if all it can support is 200mbps. The device negotiates with the router for a compatible speed. Ideally, the device can support the maximum speed of the router's wifi or hardwire connection but particularly with wifi, that usually is not the case. If you use older devices with newer wifi equipment then it is very likely that the devices will negotiate a speed less than the wifi equipment can support.

If you have multiple devices sending/receiving large streams of data then the amount of data to each device will be limited by the overall capacity of the modem/router and provider network. The connection speed between each device and the router remains the same at the highest negotiated rate but the amount of data flowing is limited. The rate returned by a speed test run while simultaneously streaming a 4K show will be less than your maximum rate.

[SpartanMark]

Originally Posted by jrref

As I meet more Villagers, I'm hearing more and more questions about home internet problems and concerns and many have no where to find the correct answers. If you have questions on anything to do with your home internet such as which router or wifi device should I buy, my TV buffers in the Lanai so what can I do, I don't get strong internet signal in the garage for my computerized irrigation controller, should I put RJ45 connectors on all my ethernet cables, what's the difference betwee an ethernet switch and a hub, do I need Wifi7, should I hardwire or use wireless for my devices, should I cancel my Internet and try another company because I'm not happy with my service or is my installation not correct, why is my cable so slow after 8pm every night or when it's cold or rainy out, or any kind of technical question or problem you may be having, please post here and we can discuss the answers.

This thread is NOT to talk about which Internet service is the cheapeast. I believe that discussion has been heavily discussed.

I put RG45s on all my wires and added an ethernet switch in the low volt box. Word of caution though more than half of the wall connectors wired by the builder's contractor were wired wrong or not punched down at all. Make sure you have an end-to-end tester. We use DirecTV boxes all hard wired even to the Lanai.

[darkim]

We've been with XFinity in multiple states over the past 10-years, and while the service is pretty good, they are notorious for price increases (sometimes twice a year). Upon purchasing our second home in The Villages, we've converted all our Internet service to Spectrum. Over the past year, we've only had Spectrum drop service once or twice. Along with that, we've also converted our cell phone service to Spectrum after being loyal to Verizon for almost 30-years. Unfortunately Verizon doesn't appreciate care how long you've been with them

[jrref]

Originally Posted by SpartanMark

I put RG45s on all my wires and added an ethernet switch in the low volt box. Word of caution though more than half of the wall connectors wired by the builder's contractor were wired wrong or not punched down at all. Make sure you have an end-to-end tester. We use DirecTV boxes all hard wired even to the Lanai.

I'm not sure which village you live in but those RJ45 jacks were installed as phone jacks which is why the blue and orange wires are the only ones punched down. Also, in the bedrooms the wall plate is a telephone jack wall plate not an RJ45 ethernet jack so with those you need to replace the whole plate to convert it the an ethernet jack. Only in the new areas down South are RJ45 ethernet jacks installed and I understand that to cut costs, they don't install these jacks in every room unless you specify them.

[jrref]

Originally Posted by darkim

We've been with XFinity in multiple states over the past 10-years, and while the service is pretty good, they are notorious for price increases (sometimes twice a year). Upon purchasing our second home in The Villages, we've converted all our Internet service to Spectrum. Over the past year, we've only had Spectrum drop service once or twice. Along with that, we've also converted our cell phone service to Spectrum after being loyal to Verizon for almost 30-years. Unfortunately Verizon doesn't appreciate care how long you've been with them

Which Village do you live in?