[RussB]

About three months ago I bought a hat at the Cane Garden Pro Shop on my way back home to Michigan. Last week I finally tried the hat on and found that, no matter how much I tried to adjust it, it was just too big. Because the hat had never been worn and still had all the tags on it, I thought I could just exchange it for a smaller size when I returned to The Villages this week. Even though I only wanted an exchange, the manager told me he would like to help but the policy is "30 days on returns". I think he could have helped me out and thereby created a loyal customer. Obviously, I won't shop there any more...I know, I know, caveat emptor.

[Happinow]

That was poor business on their part. It's only a hat.

[graciegirl]

Originally Posted by RussB

About three months ago I bought a hat at the Cane Garden Pro Shop on my way back home to Michigan. Last week I finally tried the hat on and found that, no matter how much I tried to adjust it, it was just too big. Because the hat had never been worn and still had all the tags on it, I thought I could just exchange it for a smaller size when I returned to The Villages this week. Even though I only wanted an exchange, the manager told me he would like to help but the policy is "30 days on returns". I think he could have helped me out and thereby created a loyal customer. Obviously, I won't shop there any more...I know, I know, caveat emptor.

That wasn't nice of them at all..

[Dr Winston O Boogie jr]

Stupid, stupid, stupid. They lost a customer over a $20 hat. How ridiculous is that? What is the matter with people in business today? It wasn't even going to cost them anything.

[missypie]

Hello people! It's all about the customer service

[TVMayor]

I agree, it should be the shop owner’s responsibility to make you try on the hat to make sure it fits before he sells it to you.

[justjim]

Sometimes---no common sense!

[chuckinca]

30 day return policy is common - give it to a friend with a bigger head.

.

[blueash]

Is it possible that the hat, transported to Michigan and back, even though not worn no longer looked fresh and new? Would the store have been justified in selling it to another customer as a new item when someone else had owned it for 3 months packed in their car or suitcase? Just trying to see it from the other side.

[keithwand]

I bought a Tilley too big too. A piece of Velcro along the back took care of it.

[zonerboy]

Unless they no longer stocked that particular hat, they should have been willing to exchange it.

[Warren Kiefer]

Originally Posted by blueash

Is it possible that the hat, transported to Michigan and back, even though not worn no longer looked fresh and new? Would the store have been justified in selling it to another customer as a new item when someone else had owned it for 3 months packed in their car or suitcase? Just trying to see it from the other side.

You have too many possibles. I like the possibility that the hat was in perfect condition. I personally have encountered many sales people that seemed to have left their common sense at home.

[karostay]

Would it have been alot easier to try the hat on first.
Not 30 days later.. Just curious

[CWGUY]

Originally Posted by karostay

Would it have been alot easier to try the hat on first.
Not 30 days later.. Just curious

"About three months ago I bought a hat at the Cane Garden Pro Shop on my way back home to Michigan. Last week I finally tried the hat on and found that, no matter how much I tried to adjust it, it was just too big."


I love that pro shop and the people that work there. I bought several hats there.... don't know what what I was thinking.... I tried them all on.

[travelguy]

unbelievable; it was just an exchange for size, not a return. manager's usually have the authority to satisfy a customer, in other words to do the right thing. policies are not written in stone, but are merely guidelines.