[rubicon]

Originally Posted by vj1213

I went to the Leesburg store on Mon. they were closed. So I went back on Tues, there were 22 people in front of me. There were 3 employees. Another came back from break and a lady walked up to ask a question. Well, a man starts saying she is cutting in line. She went back to her seat and across the room they start screaming at each other (she was black and he was hispanic). They were cussing and calling each other names, finally I stood up and said I'll come back later. I was just returning a modem and wanted a receipt. So I thought I will just take my chance and drop it in the return box...they must not check it very regularly because it was so full the door wouldn't open...and it also had trash in it. So I went back in...looked at everyone and said I'm not cutting lines I just need to drop this off. The lady said just put it on the counter, so I hope I get credit. I have called 2 times and told them time and place that I dropped it. It was crazy in there.

Probably these two folks were big fans of The Housewives of New Jersey

[Polar Bear]

Originally Posted by delima2000

I wish we could get brighthouse. Can't get it only available in the newer sections of the villages. Have called them but no luck in getting it here.

Do you know if there's a way to find if Brighthouse serves a specific area?

[billethkid]

Call Comcast and ask for prepaid return boxes be sent you. You will get it/ them with priority delivery. Put your stuff in the supplied box and send it back. No waiting in line......they may not acknowledge they have a problem at the stores but they do respond well with this alternative.

btk

[DianeM]

Originally Posted by Polar Bear

Do you know if there's a way to find if Brighthouse serves a specific area?

Give them a call. I know for sure they are in Gilchrist.

[Lbmb24101]

Glad to read something positive about comcast since we want to continue w them once we leave Atl ( in one week!)

[vj1213]

Originally Posted by Bogie Shooter

???? Were there any whites or Asians waiting?

I meant nothing derogatory by this...most of my relatives are hispanic. They were the ones slinging the racial slurs across the room...I chose to remove myself from the situation.

[Parker]

We've had Comcast for eight years here in TV. Bundled with phone, internet, and television. Never had a problem of any sort. Quite satisfied. Always spoken with polite helpful people whenever I called them.

[doran]

Originally Posted by Polar Bear

Do you know if there's a way to find if Brighthouse serves a specific area?

call them--we have tried to get them for a year and they do not service our area

[skyguy79]

Originally Posted by rubicon

To the OP

I have never found a Comcast employee who was rude or disrespectful. quite the contrary I have found most very helpful and quick to respond.

In that same vein I can also say the same about Century Link. However we switched to Comcast because we found their products to be quality and offering us more.

Brighthouse is limited in TV. Remember however that Brighthouse is no longer TimeWarner. We had TimeWarner's (Road runner) up in Minnesota and it was an outstanding product.

I opine others can decide

Originally Posted by Parker

We've had Comcast for eight years here in TV. Bundled with phone, internet, and television. Never had a problem of any sort. Quite satisfied. Always spoken with polite helpful people whenever I called them.

I concur with both posts above. Comcast has always been responsive and resolved our issues in an acceptable manner. The only problem we had was on initial installation where they messed up the scheduled visit. However, they did resolve the problem by having one of the installers work overtime to get the job done. Got a credit for the inconvenience too!

[tomjbud]

Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.

[dkcm33]

Originally Posted by doran

we decided to go with century link--had enough of rude people when you call comcast to see why they keep raising their rates--
question does anyone know where the comcast location is here in the villages is so we can drop off their equipment?

Eddie and susan

comcast is on 27/441 west side behind mcdonalds in spruce creek strip mall//across the street from walmart, summerfield

[dkcm33]

Originally Posted by tomjbud

Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.

We have Comcast internet and purchased the fasted speed money can by because of sending graphics. We pay approx. $65 / mo. for internet alone, but do not have any speed problems at all with internet.

[doran]

Originally Posted by tomjbud

Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.

Glad I am not the only one with problems with ComCast!
I have been told Century link is great--we get hooked up next Thursday--If you decide to go with Century link when you call please tell them you were referred by Edward Doran--we are in Southwood Villas--your neighbors!

Eddie and Susan

[Patty55]

Originally Posted by tomjbud

Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.

You will find the internet speed slows down at times when more people are using it. If you run a speed test in the middle of th night it will be faster.

[Duvalboomer]

Originally Posted by Happinow

sorry for all of your troubles with Comcast and Century Link. Do yourself a favor and get Brighthouse. We are very pleased with them.. Very good customer service!

I think Brighthouse is only south of 466A