[tomjbud]

Originally Posted by doran

Glad I am not the only one with problems with ComCast!
I have been told Century link is great--we get hooked up next Thursday--If you decide to go with Century link when you call please tell them you were referred by Edward Doran--we are in Southwood Villas--your neighbors!

Eddie and Susan

Let me know how you like Century Link. I will be glad to give you credit for the referral.

Tom

[Shimpy]

I did the same thing as you, but now have gone back to Comcast. Century Link was a pita with the picture freezing all the time and requiring me to reset everything. The big thing with us who uses free movies on demand was Comcast has probably over 80 choices and Century Link had 9 choices.

[John_W]

I've had Century Link for home phone and internet since we moved here two years ago this month. I had some problems initially but they resolved to my benefit. I went to their walk-in office in front of Best Buy near Arby's and set up installation.

In Maryland I had Verizon home phone with no long distance for only $21 a month with tax and 768mbps internet for $15.00 a month with tax guaranteed for life at that price. Century Link had nothing that could match those prices. I got home phone with unlimited long distance with Caller ID (they said no long distance wouldn't save that much) plus internet with 2.5mpbs speed for $59.99 a month, with tax it's always $75.

At the walk-in office they said my initial bill would be about $100 with installation. When my first bill arrived it was $204. I called customer service, they said they couldn't do anything about that but would transfer my call to someone who could in Charlotte, NC. Once I spoke to a rep in Charlotte he knocked a $100 off the bill, that made it $104 and raised my internet speed to 10mpbs for no charge.

The service has been great, the internet is called 'to the curb', I have no modem (I plug my router directly into the wall jack) and have almost never had an outage. We did get telemarketing calls every month for their Prism TV, and everytime I told Century Link I wasn't interested, I have Directv. After about the fourth month of receiving such a Prism call, I said you guys should give me call block for my home phone, because I get a lot of unwanted calls. So they added 'Call Block' to my home phone for free and said they wouldn't call again about Prism TV.


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[skyguy79]

Originally Posted by tomjbud

Comcast customer service is the worst I have ever dealt with! I spent 4 hours on the phone and chat with Comcast yesterday. My problem is slow internet. We can't stream movies or video. Our download speed tested less than 1 mbps. I am paying for 10 mbps service. I kept getting transferred from one person to another with a long wait between each one. After talking to several Comcast tech people, I have come to the conclusion that if you can't fix it by recycling your modem, they cannot help you. I am waiting for them to call back and schedule a service call. My wife said not to hold my breath. It was an incredibly frustrating and pointless experience. There is no other business I can think of that has such convoluted and worthless customer service. I will most likely switch to Century Link.

Before you switch, let me tell you about the last experience we had with Comcast.

We were having a problem with our phone and internet connection not working. We tried all the things they told us to do by phone. So an appointment was setup for home service.

When the service guy arrived he checked and the equipment was working ok. The upon checking a little further on our signal strength and found out that the signal was very poor. It turned out to be because we had two bad splitters, one near the modem and the other in the outside cable utility box, and he also found one of the cables between the wall outlet and the modem needed replacement. He replaced them and all was fine thereafter.

I suggest you try calling and set up an appointment for them to check out your splitters and cables to see if that is why you're having a problem. Good luck!