[golfing eagles]

Originally Posted by jrref

I'm sure there is a roll-out plan but I'm also sure we will not have access to it. I know they are expanding in the Bonita and Liberty Park areas. South of 44, nothing that i've seen.

Do you find that the Quantum fiber wi-fi 7 provides whole house coverage on a 2500 sq ft designer or do you usually need to install some sort of extender/mesh strategy? And how critical is the placement of the router since I like to keep those electronic components in a specific location. Right now, with Xfinity router I get coverage except very weak to 1 room and use an extender to cover that.

[Guinness835]

Originally Posted by golfing eagles

Do you find that the Quantum fiber wi-fi 7 provides whole house coverage on a 2500 sq ft designer or do you usually need to install some sort of extender/mesh strategy? And how critical is the placement of the router since I like to keep those electronic components in a specific location. Right now, with Xfinity router I get coverage except very weak to 1 room and use an extender to cover that.

We have a 2000 sf Gardenia model. We put the router in the bedroom closest to the living room and we get a consistent Wi-Fi signal throughout the house and onto the large lanai. The Quantum Fiber installation tech did a signal check all over the house before leaving to ensure we only needed one router pod.

[jrref]

In speaking with one of the Quantum techs today during an install, I realized Quantum is installing new fiber in areas of the Villages where the old Century Link copper phone lines were installed because they already have the "Right-of-Way". Since they have the Right-of-Way they can dig up the street and install new fiber.

In areas South of Rt44 where there is no fiber, probably means no Right-of-Way so in my opinion that reduces the chances dramatically for Quantum or anyone else to install new fiber in these area.

I have no idea why Quantum or Centric didn't install fiber in Chitty Chatty, Bradford, Richmond and other areas south where you can only get cable. Starting in Dabney, Centric Fiber pre installs the fiber in the new home builds.

[jrref]

Originally Posted by golfing eagles

Do you find that the Quantum fiber wi-fi 7 provides whole house coverage on a 2500 sq ft designer or do you usually need to install some sort of extender/mesh strategy? And how critical is the placement of the router since I like to keep those electronic components in a specific location. Right now, with Xfinity router I get coverage except very weak to 1 room and use an extender to cover that.

The effectiveness of the Quantum WiFi7 system will depend on the type of home construction, it's layout, proper placement of the devices and if you can hard wire the backhaul on the extender.

Fortunately, I have a lot of experinece and have installed them even in very large premier homes with great success. So, Please PM me and we can discuss your situation if you like.

[golfing eagles]

Originally Posted by jrref

The effectiveness of the Quantum WiFi7 system will depend on the type of home construction, it's layout, proper placement of the devices and if you can hard wire the backhaul on the extender.

Fortunately, I have a lot of experinece and have installed them even in very large premier homes with great success. So, Please PM me and we can discuss your situation if you like.

thanks

[Stu from NYC]

Quantum came back today 10 days after starting up to bury the fiber.

Should have done this 6 months or so as we were paying much more to Xfinity for a lesser service.

After I turned in the equipment they offered me coupon for a limited amount of time so as to pay a lesser amount. Told the guy they should have offered this when I asked for a better rate but now the ship has sailed.

Since than they have sent me text telling me equipment was not returned (made sure I got a receipt for returning their equipment) and a letter telling me still owe a balance without giving any info how they arrived at this or even given me telephone number to call in order to get an explanation.

[MoProf]

Signed up for Quantum Fiber a week ago Friday. Was given a Wednesday morning appointment. Was told Tuesday morning that the appointment had been can called, and that they would get in touch to set up a new one. It's been a week, and no such contact. Calls to Quantum's 'service' line produce no answers, other than putting me on hold indefinitely until I give up and hang up. Tired of being treated like dirt. Should I find a new ISP?

[Stu from NYC]

Originally Posted by MoProf

Signed up for Quantum Fiber a week ago Friday. Was given a Wednesday morning appointment. Was told Tuesday morning that the appointment had been can called, and that they would get in touch to set up a new one. It's been a week, and no such contact. Calls to Quantum's 'service' line produce no answers, other than putting me on hold indefinitely until I give up and hang up. Tired of being treated like dirt. Should I find a new ISP?

Very strange, they came to us as agreed.

[jrref]

Originally Posted by MoProf

Signed up for Quantum Fiber a week ago Friday. Was given a Wednesday morning appointment. Was told Tuesday morning that the appointment had been can called, and that they would get in touch to set up a new one. It's been a week, and no such contact. Calls to Quantum's 'service' line produce no answers, other than putting me on hold indefinitely until I give up and hang up. Tired of being treated like dirt. Should I find a new ISP?

As most here know, I help Villagers sign up all the time and help them with their Quantum install.

The reason why you got that e-mail is because there is a delay activating the service at your specific home. Trust me, they will 100% send you an email within a week to set up another appointment.

There are many reasons why a delay can happen. Please PM me if you would like to discuss.

[Brighthouse]

I was told by them, sometime in 2026. In the meantime I switched to Spectrum, got 1 gig speed for $50/month. One of their local sales reps knocked on my door. So far, its been way better than xfinity which seemed to slow down almost every night. His name and number is Lysander Jimenez, 352-239-3538. Good luck on your endeavors.

[Brighthouse]

Probably not worth it, if they do not care to call you back. If Spectrum is in your area try them out. 1 gig speed for $50/month. I signed up with one of their local door to door reps. 6 months so far, no issues. His name is Lysander Jimenez, 352-239-3538. Good luck with Quantum

[jrref]

Originally Posted by Brighthouse

Probably not worth it, if they do not care to call you back. If Spectrum is in your area try them out. 1 gig speed for $50/month. I signed up with one of their local door to door reps. 6 months so far, no issues. His name is Lysander Jimenez, 352-239-3538. Good luck with Quantum

I spoke to the person who said Quantum didn't call him back. What actually happened was he signed up, got an install date then was told the install had to be re-scheduled because they couldn't do the installation.

This happens every once in a while where there is something in the install chain that is preventing the installation. I do know from experience, that they will call and reschedule the install once the problem is corrected. Sometimes you need to wait a week but you will be re-scheduled.

One of the issues Quantum is facing is so many are cutting the cord, leaving cable and signing up, especially in the newer areas that they are getting overwhelmed. I'm not saying this is an excuse but this is part of the problem.

From what I can say from actual experience, this can happen but its not common.

[Mrprez]

I signed up for service and have an appointment for tomorrow morning. In the app it says my appointment is on hold while they test my drop to see if the cable was installed correctly. What does this mean? Will someone actually come out here and check?

[jrref]

Originally Posted by Mrprez

I signed up for service and have an appointment for tomorrow morning. In the app it says my appointment is on hold while they test my drop to see if the cable was installed correctly. What does this mean? Will someone actually come out here and check?

After you sign up, a tech has to come out to the house to make sure the fiber optic line is active so on the day of the install, everything is ready to go. You don't have to be home when this initial work is being done.

[Mrprez]

Originally Posted by jrref

After you sign up, a tech has to come out to the house to make sure the fiber optic line is active so on the day of the install, everything is ready to go. You don't have to be home when this initial work is being done.

He was here a few minutes ago and we are good to go for tomorrow. Thanks, John