[dwbevan]

Hello All,

I have a question that I am sure this group can answer. We are on Seasonal Comcast for the first time. Directions say to give two weeks notice in order to have it turned on when you return. I called yesterday which is about 4 weeks prior to our return and was told to just call the day we get back and repair will turn it on . . . True or untrue????? I know getting seasonal set up did not work as smoothly as it sounds so I am wondering about reactivating.

Thank you for any help - can't wait to get back.

[waynet]

I also need all the info I can get on seasonal Comcast. Am returning in October and need to do the same thing. Thanks

[deano_hoosier]

I'm pretty sure the reactivation process is done remotely with no service call to your house required... so it should be pretty quickly processed.

FYI, though, I got a nasty surprise from Comcast. I had my service on seasonal hold May and June and had it turned back on for July when I was back... no problems... but, when I tried to put it back on seasonal hold till December, Comcast said I'd needed to have done that prior to July 15th? What?? They also do not do seasonal holds during Jan-Mar period either.

So I cancelled my service and returned the modem, dvr and controller. Will start up some sort of service, don't know what yet, this winter.

They sure know how to irritate customers.

[Tom Hannon]

Originally Posted by deano_hoosier

FYI, though, I got a nasty surprise from Comcast. I had my service on seasonal hold May and June and had it turned back on for July when I was back... no problems... but, when I tried to put it back on seasonal hold till December, Comcast said I'd needed to have done that prior to July 15th? What?? They also do not do seasonal holds during Jan-Mar period either.

So I cancelled my service and returned the modem, dvr and controller. Will start up some sort of service, don't know what yet, this winter.

They sure know how to irritate customers.

It happened to me also. WE left TV two days ago and were told we had to pay the full price of Comcast because we asked to shut down afterthe July 15 deadline. I spoke to two supervisors and there was no give. At $155 per month, I have better things to do with the $900 I would pay them until my return in January. I aslo told them to stick it....

I will search for an alternate service when I return. On a scale of 1-10 I'd give Comcast customer service a - (minus) five.

[leenie24]

I am a new homeowner and signed on to Comcast recently. When I asked about Seasonal Comcast rates I was told that that option was not available to in Florida any longer?

I spoke with a supervisor to no avail. I gather from reading these posts that there are folks out there who are getting Seasonal Comcast. Does anyone have any information on this.

Also, if not Comcast - what other cable companies are people using here in TV?
I would like to have cable TV, internet and phone with one company if possible.

[billethkid]

The reactivation in TV is NOT done remotely! They actually come out and put what they call a "clip" on your line in the box at the street (you don't have to be home to be done).

Once the clip is removed then you have to call the office and they will ATTEMPT to restore the same service as when you left.

I say ATTEMPT because they NEVER< NEVER, EVER get it right the first time.

The only part of the process that works is the turning off. Anything after that requires dogged determination and follow up by the subscriber.

There are some things one can count on with Comcast without fail:
> the customer service person, no matter what they tell, say or assure you is wrong/not true...
> do not expect what they say will happen when they say it will happen...

The above are guaranteed 100% of the time. From personal experience every single year for the last 8 years!!!!!

Take diligent notes of who said what and when and how much. Don't settle for a "supervisor" as there are many different levels...ask for a manager or a senior supervisor with decision making authority.

Occasionally you will get a customer service person who actually knows what they are talking about...not very often. And when I get one from India or elsewhere on the planet I demand a stateside representative. They are reluctant to do so but perseverance and tenacity on your part will prevail.

Good luck to all.

btk

[ricthemic]

Originally Posted by billethkid

The reactivation in TV is NOT done remotely! They actually come out and put what they call a "clip" on your line in the box at the street (you don't have to be home to be done).

Once the clip is removed then you have to call the office and they will ATTEMPT to restore the same service as when you left.

I say ATTEMPT because they NEVER< NEVER, EVER get it right the first time.

The only part of the process that works is the turning off. Anything after that requires dogged determination and follow up by the subscriber.

There are some things one can count on with Comcast without fail:
> the customer service person, no matter what they tell, say or assure you is wrong/not true...
> do not expect what they say will happen when they say it will happen...

The above are guaranteed 100% of the time. From personal experience every single year for the last 8 years!!!!!

Take diligent notes of who said what and when and how much. Don't settle for a "supervisor" as there are many different levels...ask for a manager or a senior supervisor with decision making authority.

Occasionally you will get a customer service person who actually knows what they are talking about...not very often. And when I get one from India or elsewhere on the planet I demand a stateside representative. They are reluctant to do so but perseverance and tenacity on your part will prevail.

Good luck to all.

btk

ABSOLUTELY TRUE? ESPECIALLY with vacation mode in two places north and south... spend hours on the phn.

[Another 65er]

I've now gotten to the point where, when the customer service rep comes on the line, I tell him/her that this call may be recorded for training purposes. That always puts them back on their heels a bit.

There is little doubt that Comcast has the absolutely worst customer service of any American company I've dealt with in my 67 years.

[ricthemic]

Originally Posted by Another 65er

I've now gotten to the point where, when the customer service rep comes on the line, I tell him/her that this call may be recorded for training purposes. That always puts them back on their heels a bit.

There is little doubt that Comcast has the absolutely worst customer service of any American company I've dealt with in my 67 years.

I wish Verizon Fios wd see these post...maybe when the strike is over........ comcast needs competition and like up north it is allowed

[dwbevan]

Thank you all for the advice. I will continue my quest tomorrow to have our service turned on. Maybe I should cancel altogether, have them pick up their stuff and begin anew with the new deal being offered. I seem to remember another thread where someone said they cancelled each year and got the new deal the next.

Any input on that idea? I really do want our TV, internet, and phone working when we arrive (whine, whine, wine?). Especially since ATT cell service is absolutely awful where we live. On the other hand just spent the day with daughter #1 and 3 of the grandkids and maybe having limited contact for a short time would be good . . .

Thank you for any other thoughts.

[njbchbum]

i must be one of the fortunate because i cannot recall the last time i had a problem with comcast cust serv either here in nj or in fl!

when we leave nj in jan for fl i call cust serv and take my 'loaded' comcast subscription down to 'basic cable' and let them know i'll return the digital boxes to the local office myself. i never do and we're just charged a few dollars for whatever the rental fee is while we are gone. i ask them to do this on the day after we leave for fl.

when we plan to return from fl in april i just call maybe a week before we plan to leave and ask them to restore the premium 'loaded' service that i had downgraded a few months before - and ask them to restore the service on the day before we plan to arrive in nj. and i ask for the promotional rate at the time of my restore. all has worked very well for the two times i have done this; and no questions asked about granting the promotional rate at time of restore.

hope it works well fo you!

[dwbevan]

Hi Jersey Girl,

Could you either post or PM me the phone number you used to contact Comcast? I hope my experience is as smooth as yours - wish I had thought to switch to just basic.

Thank you

[njbchbum]

Originally Posted by dwbevan

Hi Jersey Girl,

Could you either post or PM me the phone number you used to contact Comcast? I hope my experience is as smooth as yours - wish I had thought to switch to just basic.

Thank you

sent you a pm...it was a cust serv rep that first suggested to me that i just downgrade to basic and restore to premium! imagine that!