[bp243]

Originally Posted by twoplanekid

I am a board member on the NSCUDD board that was asked to approve the new billing firm and their software. Other utility and other boards were also asked to approve staffs recomendation to have this change made. Can a change be made to make it more like it was before this current change? If enough customers request a change it might be possable to make a change. You are always welcome to attend a board meeting to ask questions and or make suggestions. Please email me directly if you have detailed information about your call to customer service as money is being spent and people hired to improve our billing customer service department.
Thanks,

rick.rademacher@districtgov.org

Wow…here’s someone who has listened and provides an action plan regarding your concern. How lovely to read this feedback. Customer service is an important part of any company and in the simplest sense you are paying for her salary and should expect a caring response to your question.

[inda50]

I use a chrome computer and I have just started having this problem.

[My Daily Run]

You called customer service because you didn't like the format which happened to possibly be a glitch with your software and you wanted an answer from someone sitting at a desk who sees the bill and doesn't see your glitch to explain your problem? I'm not questioning your demeanor but what did you expect her to do. If she was an IT person she wouldn't be working on customer service for minimum wage. We need to except problems, it's the age of computers changing faster than our old brain can handle

[retiredguy123]

Originally Posted by My Daily Run

You called customer service because you didn't like the format which happened to possibly be a glitch with your software and you wanted an answer from someone sitting at a desk who sees the bill and doesn't see your glitch to explain your problem? I'm not questioning your demeanor but what did you expect her to do. If she was an IT person she wouldn't be working on customer service for minimum wage. We need to except problems, it's the age of computers changing faster than our old brain can handle

To be fair, the OP said the lady was "nasty" and who said it had been that way "all along" (not true) and that he/she needed to "live with it". A nice customer service person could have transferred the OP to an IT person who could have accurately answered the question.

[daniel200]

Originally Posted by retiredguy123

The E-bill that comes via email is not in the PDF format. But, if you open the bill directly from the districtgov.org website using the billing inquiry option, there is an option to "save as pdf" is the upper right corner. This option worked fine for me using Windows 11.

This method also works perfectly fine to save your bill in pdf format using my ipad.

[petsetc]

Originally Posted by My Daily Run

You called customer service because you didn't like the format which happened to possibly be a glitch with your software and you wanted an answer from someone sitting at a desk who sees the bill and doesn't see your glitch to explain your problem? I'm not questioning your demeanor but what did you expect her to do. If she was an IT person she wouldn't be working on customer service for minimum wage. We need to except problems, it's the age of computers changing faster than our old brain can handle

Respectfully, if you read all posts, it was not "possibly be a glitch with (my) software" , the problem was with their software. And the attitude was a problem.

[bp243]

Originally Posted by My Daily Run

You called customer service because you didn't like the format which happened to possibly be a glitch with your software and you wanted an answer from someone sitting at a desk who sees the bill and doesn't see your glitch to explain your problem? I'm not questioning your demeanor but what did you expect her to do. If she was an IT person she wouldn't be working on customer service for minimum wage. We need to except problems, it's the age of computers changing faster than our old brain can handle

Are you saying that rude behavior is acceptable if someone is working for minimum wage? Yes, technology is changing rapidly, but customer service is just that and should be handled politely.This has always been true!