[Heisenberg]

Just received January bill: $46 increase over December. Who else serves The Villages (Collier)?

[Babubhat]

You need to negotiate with them. Rates have limited term. Annoying process. Can try Spectrum. Should be a promotional new sign up rate

[retiredguy123]

Originally Posted by Heisenberg

Just received January bill: $46 increase over December. Who else serves The Villages (Collier)?

Did your contract expire so that they switched you to month-to-month, and you lost your contract discounts? If so, you need a new contract. This happens to a lot of Xfinity customers because they don't know when their contract expires.

[Stu from NYC]

We are very done with them.

[Bogie Shooter]

Go to their store in Lady Lake and discuss with them.
Very helpful to me in the past.

[Bill14564]

Mine increased only $9 but I have their lowest tier of service. I found the personnel in the Lady Lake store very helpful when I turned in my equipment and canceled my service (though it hasn't come off my bill yet).

$9 isn't much but it was the principle of the thing. The service was good but the value was questionable before the increase. I suppose I could have tried negotiating but I shouldn't need to do that.

[Velvet]

Originally Posted by Bogie Shooter

Go to their store in Lady Lake and discuss with them.
Very helpful to me in the past.

Thank you, I was about to report them for elder abuse. A promotion agent called me in December talked for half an hour - after I said over and over I do not want to change my plan. He said an add on would be free my total bill would be xx. Well, come January and my total bill is twice xx. And a service was added I never use. I called them on the Jan 3rd, yadda, yadda, for 2 hours they said everything was fixed.

Looked again today, NOTHING was fixed. Another 3 hours on the phone, they keep giving a phone number to call that either puts you in a loop or hangs up on you. After escalating finally someone calls back, again promises to fix my plan and bill and I’ll see it in 48 hours. So I am waiting. Everything is documented, you know me, exschool teacher, email and voice recording. Hopefully, it is fixed. We will see. The suggestion to go to the store is excellent. Lesson learned. Be VERY careful when dealing with Xfinity!

[gatorbill1]

You need to negotiate with them every time your contract runs out. Mine only went up $15 with faster internet.

[huge-pigeons]

You think xfinity is the only company that does this? Do you negotiate when you buy a car? When you call or go in to negotiate, have an offer from another carrier in your back pocket so if you can’t negotiate to the terms you want, then cancel on the spot and take the offer you have in your back pocket.
If you have a verbal offer, it means nothing. If your bill goes up after a promotion, you needed to work out a deal a month before you expiration date so you wouldn’t have been surprised, in writing. I chatted online with xfinity when they promised me a special rate after the promotion and I have the whole chat in writing so if anything changed, I would have brought up our chat.

[arbajeda]

Check Quantumfiber.com. Also, look at YouTube TV to replace Xfinity cable. We switched and saved over $100.00 per month.

[bobeaston]

Standard "business as usual" practice!

All internet and TV service providers do exactly the same thing. They offer service at an attractive starting rate, and some months later (3?, 6?, 9?, 12?) raise the price to their "Normal" service rate. When asked, they will advise you that the initial discounts or coupons, or whatever else they call them have expired. That's simply the way it works. Standard for the Cable TV / Internet service industry.

Depending on the level of competition in the area, you might be able to get those discounts renewed simply by asking. "Up north" I used to keep a date on my calendar to call the service provider once a year before the annual expiration date and ask for a renewal.

[bobeaston]

Originally Posted by Heisenberg

Just received January bill: $46 increase over December. Who else serves The Villages (Collier)?

Your choices are limited ... by law. Back at the start of the Cable TV industry, service providers sought a legal mechanism to, on one hand, help them build out their network, and on the other hand, protect themselves from overwhelming competition. Our "fine" US Congress did exactly that by enacting a law that limits any area (usually a county) to no more than 2 service providers. Since The Villages exists in parts of 3 counties, you will find as many as 6 providers advertised, but not all of them will be available in your neighborhood.

For those who think monopolies are part of our free enterprise system, think again. Monopolies are always enabled by our government. This is only one small example.

[talonip]

Here is something that nobody is talking about. It runs off the cell towers. It’s dependant on your location and address. It’s 35$ a month. I was skeptical so I installed it. I have Xfinity also while I test this out. I have had it for 12 days and so far it works perfectly. I will cancel X in the near future. I have a large villages house with 4 TVs 2 IPADS, 2 cell phones , 3 Alexa’s , laptop, camera, and more. They all run perfectly at the same time.

No fiber, no coax. It’s a plug and play router which is nice looking. 35$ vs 99$ for X.

[biker1]

Quantum Fiber (aka CenturyLink) and Spectrum are available in your area. Also, AT&T, Verizon, and T-Mobile might be offering 5G-based internet access. I can't speak to the quality of the 5G based access.

Originally Posted by Heisenberg

Just received January bill: $46 increase over December. Who else serves The Villages (Collier)?

[MSchad]

I also got tired of ‘renegotiating’ xfinity contract. Went with quantum fiber. Speeds are 3x the best I ever got from xfinity and cost is flat $50 and no contract no promo.