[MarcyE]

We’ve purchased many items from Wayfair. Great quality. If item is damaged, they send me another one no questions asked. I’m told to sell or donate damaged item. Excellent customer service!

[NotGolfer]

We bought a leather recliner early on during Covid from Wayfair. It gets a lot of use since it's in the livingroom. IF it's bonded leather or even nauguahyde it's holding up well. It looks great and is very comfortable. It was ordered with "some skepticism" in that it was "un-returnable" if I remember correctly. BUT so far, so good! As an aside to this----many years ago we bought a recliner at a furniture store that was highly recommended. It was nauguahyde and really didn't stand up. After a year's use---the arms on it was cracked and foam was showing. We called them up and complained. A man came out---they got recovered and a year or so later, the same thing happened. It was a LaZboy! We hauled the thing around and years later I went to an upholsterer to have it re-done in fabric. He was also a LaZboy merchant (had a store). He said the "workings" in it weren't made anymore but they were still in great shape. We got several more years out of that chair. I'm thinking that furniture these days aren't made as they once were. It is a crap-shoot if we get items that will stand the test of time.

[Oldragbagger]

I have purchased quite a few pieces from them, especially for the last two houses which were both purchased during covid.
Generally good quality for the price. Their customer service is outstanding if you do have a problem. Be prepared for the assembly, which my husband actually enjoys, thank god.

[kendi]

Read product reviews thoroughly as well as item description. I’ve purchased items that are very nice quality and others not so much. Last purchase was bar stools on sale. Not the best quality for long term everyday use. But partly my fault. as I looked back at the description and reviews had missed some key clues. Only cost about $2.00 to return. Easy drop off at UPS.

[LAP17]

Originally Posted by Madelaine Amee

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

My mom purchased a chair and two couches from Wayfair and found them to be of very poor quality. I have purchased numerous pieces from Overstock and have been extremely happy. Caveat: Be sure because although returns are possible, they are expensive. Also, Overstock offers email discounts of between 15-17% so sign up to receive their emails if you are thinking of purchasing.

[DonnaNi4os]

Originally Posted by Madelaine Amee

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

I have ordered from Wayfair and been satisfied with the delivery time and quality. I have a sideboard that I love and purchased for them. My daughter has purchased a number of rooms of their furniture and all were high quality and in perfect condition. Good luck.

[DonnaNi4os]

Originally Posted by ElDiabloJoe

I have purchased and assembled over a dozen items from Wayfair. My succinct thoughts:

1. When I die and reincarnate, I want to be the guy in Vietnam that owns the styrofoam and styrene wrap factory. They pack that stuff very well, he's gotta be pretty well off;

2. Read the reviews, they are pretty reliable;

3. The Wayfair furniture is usually much nicer than Ikea, and usually easier to assemble;

4. RTFM. Follow the directions. Go slowly, look very carefully at the images. Sort out and count all the pieces and hardware prior to beginning assembly. Use your own hand tools, not the POS ones they include. Do not over-tighten things - hand tight only, Go slowly (was worth repeating). Some things take 10 minutes to assemble, some things take 3 hours. Did I say go slowly yet?;

5. Had one dining chair with a cracked leg. They could not replace it within a reasonable time period, so they found one at a competitor's site (Macy's) under a different name and they had me purchase it from Macy's and then reimbursed me the entire cost. Excellent customer service;

6. They usually have a sale (on now or just over) in May. They sometimes call it MayWay Sale. It is worth waiting for if you are not in a hurry;

7. Use your cell and photograph the box when it arrives, especially if it appears UPS or FedEx were a bit hard on the item. This is for just in case you find damage inside;

8. Re-Read #4. RTFM means Read The F-ing Manual.

For anyone needing someone to do the assembly, I used a man in TV. He was great. Jeff 813-244-1756

[GmaLisaG]

We have purchased many pieces of furniture from Wayfair all of which are of high quality. They also provide great customer service ...

[juddfl]

I have purchased quite a bit of things from Wayfair. What I do is look at the reviews of what I want to purchase. That will give you an indication if the product is good. If there are a couple of negative reviews and a lot of positive, I'm pretty sure that it is good. I did purchase an accent chair without checking the reviews. It looks great, but the seat is a little hard for me. My friends think it is fine. Once you buy from them, you'll be back.

[kitnhead]

Originally Posted by Madelaine Amee

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

We were in the same position. A few pieces we bought from Wayfair are excellent, and a few of poor quality. For example, we are replacing the couch after less than a year. It’s really hard to tell until you receive the item. I bought two excellent lamps. We just went to Babette’s factory outlet in Leesburg for a couch. It’s only open on the first weekend of every month, but we are getting the couch in a week.

[p089813]

Originally Posted by Madelaine Amee

I have been looking for new furniture, but the long delivery times has steered me to Wayfair. Has anybody purchased from them and do they recommend this company. Any pros and cons would be much appreciated.

I purchased two, custom, love seats from them about two years ago and the structure, workmanship and material are as shown in their pictures. Very happy with my purchase but had to wait three months for delivery but was worth the wait. This was during the beginning of outbreaks of covid but from lack of materials and workers it's probably still a long wait for custom ordered items. Stocked items aren't that long to ship.

[Boomer]

I bought some end tables from Wayfair several years ago, and they were fine. At the time, shipping was free, but I would have had to pay return shipping, and that would have been expensive because of the weight and size. But the tables were not expensive in the first place, so I had figured I would give them away if I did not want them. But I don't know how their return policy works now.

Our granddaughter and her husband ordered some of their furniture from Joss and Main. That is a division of Wayfair. I was curious about Joss and Main, so I looked it up. I just read an article titled, "The Millennials Have Reshaped the Way We Buy Furniture."

I found another article I am linking here. It says Joss and Main requires a membership fee, but later says there is also a free membership -- but without all the bells and whistles, I guess. This article is 3 years old, so all that might be different now. It sounds like they are masters at marketing, especially to the millennial market.

Here it is:

20 Things You Didn’t Know About Joss & Main Furniture | What Is Joss & Main

There is a company based in my home city called Everything But the House (ebth.com). It is an online auction place. They ship things. I know furniture pretty well and have seen some nice stuff on there. I would not be one who would buy used upholstered furniture from an online auction, but I might take a chance on wood furniture pieces or decorative items. Their descriptions and pictures are detailed. The only thing I have ever bought from them though is an old wooden propeller for Mr. Boomer to hang on the wall. But that is in our northern house so we could pick it up at the EBTH warehouse, thus no shipping. (Warning to anyone who decides to visit this site, you might be there all day, lots of interesting stuff.)

Furniture shopping sure has changed.

Boomer

[MandoMan]

Originally Posted by Madelaine Amee

Is price of item an indication of quality or manufacturer? Several years ago I purchased leather from White's and found the arms were only bonded leather and unfortunately the arms broke down leaving a perfectly good leather recliner. Paid top prices for it at White's.

It should be illegal to refer to “bonded leather” as leather. It’s more like OSB (Oriented Strand Board) made of micro-shavings of leather.

[Cfdettmer]

Yes. I have shopped there many many times. Good quality. Good servicee

[Madelaine Amee]

Originally Posted by MandoMan

It should be illegal to refer to “bonded leather” as leather. It’s more like OSB (Oriented Strand Board) made of micro-shavings of leather.

I think I am typical of the older generation, we are inclined to think if it costs more it has to be better quality. I paid almost $800 for the recliner with the bonded leather arms, thinking I was buying real leather .... how stupid am I to think I was getting full leather for that money. I have two recliners on order right now, they are guaranteed to be full leather and the cost is about $1,500 a piece. When it comes to leather, real soft leather, I do believe you get what you pay for!