[jimkerr]

Originally Posted by JRcorvette

My suggestion is to get rid of Xfinity all together. They are the Worst of all cable companies! We have been there and done that with them….

No way. I’ve had Xfinity for years and love their gig service. They’ve been a 10/10.

[RTrevilian]

Originally Posted by PoolBrews

I'm on Quantum. I get 1Gbps Upload AND Download for $35/month. It's not even close. I don't understand why anyone would ever choose cable internet over fiber, if fiber is available.

Quantum is not available in all areas!

[bumpa]

Originally Posted by birdawg

Comcast Xfinity. Has the worst customer service

I agree with you 1000%. It's horrible. So after 25-30 years with them I called it quits. For one the customer dis-service and two my internet bill went up to $90 a month (from $55) in Jan. I have T-Mobile for our cell phone and they offered a wireless device for $35 a month (with a price lock forever). We installed the command center several weeks ago and it works perfectly. I like the fact that it's wireless (no cable connection) so it can be located anywhere in the house whereas the Xfinity modem is locked to the cable location. Also if we lose power cable generally goes down as well. I have a whole house generator and once that's on I will also have the internet.

[jrref]

Originally Posted by SaucyJim

Be very careful on data cap details. People don’t think about how much they use streaming movies and television.

I’m paying too much. Between YouTube TV’s new $83 per month and Comcast’s internet, I’m up near $200 per month. I do have 1gbps up and down, though. Perhaps that’s overkill. But I use Zoom for consulting conferences and all my entertainment (music, movies, etc) is streamed.

Switching to fiber will probably cost me more to cancel Comcast than it’s worth - if it’s even available. ������

If you live here in the Villages and you have cable internet, you get the advertised speed on the download, in your case 1Gbs but the upload is limited to 20-30Mbs at best.

[Pairadocs]

Originally Posted by Arctic Fox

I went to my appointment at the Rolling Acres Xfinity store yesterday and explained to Jose that my internet had become too expensive and I wanted to switch to NOW. He went off and got a reconditioned modem/router (M/R) in a sealed box and accessed my account, canceling my current connection. He then sent me a text message. Unfortunately he didn't inform me first, and Mrs Fox had the phone with her while out shopping, so I had to walk across to Michael's and haul her back to Xfinity. While waiting for Jose to free up again we followed the link on the text and ticked all of the boxes. We assumed this was what was required and would save time. However, when Jose called us over he said that we would now have to wait for another M/R to come by courier as the account was now set up direct, not through him. We complained at the unfairness of life and he went to talk to the big cheese who sorted it out for us, so we left the store with our M/R in hand.

Our original connection was still live so we didn't fire up NOW until this morning. You need an internet connection to do (although I suspect a phone call to Comcast would work, too). Took about five minutes in total (needed to reboot) and all working well.

I signed up for the 100Mbps for $30 per month, or there is a 200Mbps for $45. When direct-connected I am getting 85 down and 8 up (slightly lower when wireless) which is fine for my needs.

There is no "Vacation Plan" with NOW. According to Jose you have to cancel your account when you leave then go on-line and sign up for a new account when you get back. However, the Xfinity FAQs say you can just cancel autopay and the service will stop at the end of the prepaid month. Restarting autopay will reactivate the service, using the same account.

Will post again if I find any problems, or when the price goes up.

THANK YOU for all this important and HELPFUL detail. Please do follow up, I'm sure many on here, like me, are anxious to know your experience. Do you also take TV service from them ? We were told IF we don't take their TV service, our internet would be $90 a month PLUS A LOT of fees and taxes ! ! ??

[Arctic Fox]

Originally Posted by Pairadocs

THANK YOU for all this important and HELPFUL detail. Please do follow up, I'm sure many on here, like me, are anxious to know your experience. Do you also take TV service from them ? We were told IF we don't take their TV service, our internet would be $90 a month PLUS A LOT of fees and taxes ! ! ??

Early days, but all working "as promised"

We only take the internet, although I think there are NOW TV and NOW PHONE as well. Not sure if bundling would give you a discount, but the $30 price will give you stand-alone internet, with nothing else to pay. I would recommend going to the store to discuss.

We are traveling in four weeks so have already cancelled autopay. We immediately received confirmation that our internet will stop at the end of the current billing cycle (one month) and to restart it we just need to turn autopay back on.

[Andyb]

Knowing Infinity, there will be some hidden charges.

[Skip]

Originally Posted by Arctic Fox

Early days, but all working "as promised"

Do you use FaceTime or Skype or other video chat apps? How does that work? Buffering?

We appreciate your info.

Skip

[Michael G.]

You people that quote internet prices, please mention the speeds your paying for.
Price alone doesn't mean much unless we know the speed.

[jimhoward]

xfinity “now” is just a 5G hotspot correct?

That is available from every mobile phone provider.

For that matter if you are cheap you can just use your phone as a hotspot.

So what is the advantage of xfinity? If people hate them why chose them for a 5G hotspot? Just curious.

Personally I like xfinity. If fiber is not available I find their support and service to be good. The only drawbacks that I have seen is that the cost is very high and cancelling is difficult.

[Bill14564]

Originally Posted by jimhoward

xfinity “now” is just a 5G hotspot correct?

That is available from every mobile phone provider.

For that matter if you are cheap you can just use your phone as a hotspot.

So what is the xfinity? If people hate them why chose them for a 5G hotspot? Just curious.

Personally I like xfinity. If fiber is not available I find their support and service to be good. The only drawbacks that I have seen is that the cost is very high and cancelling is difficult.

Xfinity NOW is a cable-based service.

Not sure all mobile providers have 5G home internet offerings.

Your mobile hotspot is often limited in speed or data. It will certainly work in a pinch but you probably will not get 900GB of high-speed data.

The number one issue with Xfinity is the price, number two is service, and number three is the difficulty in canceling. Xfinity NOW is a $30 service that is easily canceled.

[jimhoward]

Originally Posted by Bill14564

Xfinity NOW is a cable-based service.

Not sure all mobile providers have 5G home internet offerings.

Your mobile hotspot is often limited in speed or data. It will certainly work in a pinch but you probably will not get 900GB of high-speed data.

The number one issue with Xfinity is the price, number two is service, and number three is the difficulty in canceling. Xfinity NOW is a $30 service that is easily canceled.

Thank you for the correction. I wrongly guessed that because of the low speeds and cheap price it was a wireless service.

[Arctic Fox]

Originally Posted by Skip

Do you use FaceTime or Skype or other video chat apps? How does that work? Buffering?

In addition to normal web access we use the internet to watch TV and there is no buffering. We don't have a huge TV or the highest resolution so others may experience differently. We do not do video chats.

The $30 - 100 Mbps offering is aimed at those with fairly low internet requirements so it won't suit everyone but it is fine for our needs.

[MorTech]

Both Facetime and Skype use about 1mbs bandwidth down...Not even a blip with 100mbps Internet.

[Laurawilcox]

I have mentioned on an earlier thread that our experience with Now was a nightmare. You are given a router and sent home. Now is new to them and most don’t know what it really is so they are lost trying to help you, other than it isn’t them. If you want someone to plug it in it is the standard $100 or whatever set up fee. First everything is done through an app, you don’t talk to people, you chat on the app with people who people who are very sorry for your problem but probably cannot help you. So when installation, or your TV acts up, or your pool router or any of the other things that use that service go crazy you will spend hours, like multiple digits of hours trying to get something fixed. Hours in their store, hours on chat and hours just not saying nice words about people, or perhaps your dog, out of frustration.

Comcast is going away from any sort of person to person phone support with Xfinity as well if you try to get help you will learn this quickly when the recording says “sorry, cannot help, goodbye”. That one is my favorite.

They never could quite figured out what the problem was and we are back on Xfinity after a heated discussion with Loyalty after decades of using them. 12 months of this until we have to take a jump again into something to stay under $100+ a month for basic service.

We also had to spend an hour, twice, having them realize that we only had one not 4 accounts. Again last month they billed for the cancelled Now account.

Feel better now.