[jnieman]

Hi all:

I have an HP G60-243DX Notebook PC with 4 gig. It's about 1 1/2 years old. Lately I've been having problems with it. I ran a Norton virus scan, Malwarebyes, System mechanic. It found nothing. We have Comcast for internet high speed.

Our desktop computer is not having these problems so I don't believe it is Comcast. What happens is I go to type out an e-mail in AOL or I'll go into TOTV and try to click new posts and it just sits there. On AOL it will type a couple of letters and then stop. On TOTV I'll use the scroll bar and it will jerk and move very slowly.

I have tried a new wireless mouse and it didn't act any differently. I have checked for processes running and have disabled all that happen during the day so I don't believe any updates are running, but that could be an option. There just aren't any showing up in the tray. I tried alt, control, delete and looked at the task manager and nothing will be there except AOL. I am running AOl from the AOL website and it works fine on our desktop at the same time. Any ideas?

[Matt and Gail]

Originally Posted by jnieman

Hi all:

I have an HP G60-243DX Notebook PC with 4 gig. It's about 1 1/2 years old. Lately I've been having problems with it. I ran a Norton virus scan, Malwarebyes, System mechanic. It found nothing. We have Comcast for internet high speed.

Our desktop computer is not having these problems so I don't believe it is Comcast. What happens is I go to type out an e-mail in AOL or I'll go into TOTV and try to click new posts and it just sits there. On AOL it will type a couple of letters and then stop. On TOTV I'll use the scroll bar and it will jerk and move very slowly.

I have tried a new wireless mouse and it didn't act any differently. I have checked for processes running and have disabled all that happen during the day so I don't believe any updates are running, but that could be an option. There just aren't any showing up in the tray. I tried alt, control, delete and looked at the task manager and nothing will be there except AOL. I am running AOl from the AOL website and it works fine on our desktop at the same time. Any ideas?

You might look at a hard drive issue with your computer. I cannot confirm, but it looks like your computer is running a SATA hard drive. I recently had an issue (like yours) and replaced the SATA drive with a SATA SSD (Solid State Drive) and found the computer was back up to normal speeds. With what you have done (all the right stuff) you have almost narrowed it down to the hard drive.

Your 5400RPM hard drive could just be getting old, and slowing down on its seek and reads. Hope this helps! I have some great software for transferring your data if I can help!

[2BNTV]

You could try to do a defrag on your hard drive as that might speed it up.

[kgentile1010]

Originally Posted by jnieman

Hi all:

I have an HP G60-243DX Notebook PC with 4 gig. It's about 1 1/2 years old. Lately I've been having problems with it. I ran a Norton virus scan, Malwarebyes, System mechanic. It found nothing. We have Comcast for internet high speed.

Our desktop computer is not having these problems so I don't believe it is Comcast. What happens is I go to type out an e-mail in AOL or I'll go into TOTV and try to click new posts and it just sits there. On AOL it will type a couple of letters and then stop. On TOTV I'll use the scroll bar and it will jerk and move very slowly.

I have tried a new wireless mouse and it didn't act any differently. I have checked for processes running and have disabled all that happen during the day so I don't believe any updates are running, but that could be an option. There just aren't any showing up in the tray. I tried alt, control, delete and looked at the task manager and nothing will be there except AOL. I am running AOl from the AOL website and it works fine on our desktop at the same time. Any ideas?

This happened to me and it was the windows indexing service. It's supposed to run during idle time. But then what happened, I'd be idle, the thing would start running and it would take up 100% cpu. When it happens go to the Task manager and click on the Processes tab. Then sort by CPU and you can see what process is using up all your CPU. You can see what file is taking up all your CPU. I think the index service was cisvc.exe. If you see this file in the process, you can stop it.

[jnieman]

Originally Posted by 2BNTV

You could try to do a defrag on your hard drive as that might speed it up.

Forgot to mention that it automatically defrags every week. Thanks for the idea though as it was a good one.

[jnieman]

could it be google chrome.exe? It's listed 7 times in the processes list. The reason I got google chrome is that I was having problems with internet explorer.

[Matt and Gail]

Run MSCONIG and start unselecting things (one by one) on the startup tab. Might help also till you find the culprit.

Matt

[kgentile1010]

Originally Posted by jnieman

could it be google chrome.exe? It's listed 7 times in the processes list. The reason I got google chrome is that I was having problems with internet explorer.

Do you have 7 google chrome windows/tabs open? Are those chrome.exe using up the CPU?

[jnieman]

Right, when I click on the processes tab, Google Chrome.exe is listed 7 times
Chrome.exe 46,116k
Chrome.exe 8,540k
Chrome.exe 2,188k
chrome.exe 5,456
chrome.exe 34,300
chrome.exe 59,792k

[jnieman]

I have disabled Google Chrome, installed Firefox. Firefox does the same thing as does Internet Explorer. As an earlier poster said, I might be looking at replacing the hard drive. I am now checking into the costs and sizes of hard drives.

[memason]

Seems everything you are trying is internet based....ie. Internet Explorer, Firefox, Chrome, etc.

Have you tried any of your other programs that don't use the net? Do they also run slow?

Purchasing a new hard rive might not fix your problem....maybe you have a problem with your network card or wireless antenna...

I think you said it was a laptop, so worst case, take it over to Best Buy and let the Geek Squad take a look at it...

Good Luck!

[kandj]

What OS are you running on each system? There have been some win 7 machines that have TCP/IP issues

[jnieman]

Originally Posted by memason

Seems everything you are trying is internet based....ie. Internet Explorer, Firefox, Chrome, etc.

Have you tried any of your other programs that don't use the net? Do they also run slow?

Purchasing a new hard rive might not fix your problem....maybe you have a problem with your network card or wireless antenna...

I think you said it was a laptop, so worst case, take it over to Best Buy and let the Geek Squad take a look at it...

Good Luck!

Good point. I went into my computer and did lots of clicking on MS Word documents and excel and power point files. Although it's not as slow as it is on the internet, there is definitely a delay in opening some small files. I found that triple and quadruple clicking was necessary to get the file open. This is similar to what is happening on the internet sites. I also find that I can hear the operating system struggling as I do this. I think I can install the new hard drive myself. I have a neighbor who can help me if I get into trouble with it. Thanks again!

[jnieman]

Originally Posted by kandj

What OS are you running on each system? There have been some win 7 machines that have TCP/IP issues

Windows Vista

[kandj]

Here are some possible fixes. Even though the page is old, it is still relevant.

http://www.google.com/url?sa=t&rct=j...juz8O_-vWXoYQA