[Medtrans]

Oh no, I'm jumping on the I hate Comcast bandwagon again. Since I last replied to one of these Comcast threads, and it was maybe only a month or so ago, I have had at least 3 issues with them. I won't go into the boring details of what they were but after several days without service I was told I would get a $20.00 credit for my inconvenience (no service and a lot of time with them on the phone). Also credit for the time I didn't have the service. Now do you think I received that? Nope, and it was no surprise to me. I saw the bill and really just didn't even want to open it. Not only did I not receive those credits but my bill was $25.00 higher. I thought nooooooooo please do I really have to call them. Turns out I went off the bundle in the same month - although I did not get my credits and of course they had no record that I was to get them. My bad of course for not taking the name of the person in the Phillipines who said I would get the credit but I was so burned out on that call I just didn't do it. I am now on a new bundle but believe me that took some doing and in all their Comcast-speak, I will be a few dollars less than my last bundle. Even they told me to pay the bill I have and wait for the credit on the next bill. They know their limitations. I would drop them but we will be moving to TV within the next several months so I will do my best to hang in there. I have been a Comcast customer for 15 years and what do you get for that? Nothing. On the other hand, we will have Brighthouse in TV. Yay. We had it installed in July and either I or they did not put us on a vacation hold so I received a bill for a full month. I called them, spoke to someone in this country, and was told they will now enter it in and to disregard the bill. I cannot wait for the day that I can tell Comcast that we no longer want their service.

[sharoni]

Too funny, NOT! We just received a notice today from Comcast stating that they hoped we were enjoying our service, but they noticed we hadn't been paying the monthly fee on our router. Good reason, we purchased our router and were never leasing from then. We called and the rep said we were indeed not leasing the modem. But as Comcast often does, we will probably have the $7.00 show up on our bill next month. I am sure this isn't over...

[justjim]

Comcast is well documented as the poorest customer service cable company on the planet. I took all my equipment back and made a switch months ago.

However, from my experience with two cable companies here and two in Illinois sooner or later you find poor customer service from all of the cable companies. I don't care for government regulation but that may be the only answer to rising rates.

[Medtrans]

Oh, and it doesn't matter what state you live in it's equally as bad. Why wouldn't it be, it's not handled locally or even most times in this country! As I have said in a previous post, I could write a book. Another thing besides what I wrote about above, right now I am having a problem with my e-mail and the way the keystrokes are coming out. I called, they couldn't help. They were then going to move me up the pay grade and I would hear back from someone NO later than 24 hours. Four or 5 days later someone called (which was amazing), seemed like it was fixed with the refresh but nope it's not. I haven't even called back. I don't have it in me - yet. Maybe they know that and it cuts down on the calls.

[DDoug]

This is for Directv not comcast But I will say they bumped my internet up to 75.00 called complained and they dropped it to 36.00 for the nwxt year.

[JB in TV]

Originally Posted by PennBF

... This morning I went to the Direct TV office in The Villages, set up one of their plans which I wanted and they will install the system on Thursday and I will return the Comcast hardware. ...

PennBF...Be VERY sure that you keep your receipt that they give you when turning in your equipment, and hold on to it ....I have been billed for hundreds of dollars for claimed un-returned equipment, and been called by a collection agency...even after I was told by the clerk at the desk that all my equipment was turned in, and confirmed again 30 days later by phone call, after I received a bill for said equipment. It took me over 4 months (and hours on the phone numerous times) to get it straightened out.

Great technology for TV, and Internet, but absolutely the worst customer service of any company I have every dealt with, bar none.

[Medtrans]

Agreed on the equipment statement. That too happened to us after our move from Colorado to Illinois. Fought that one for a year. It may be resolved as it's been several months but hey you never know. I will keep the next set of paperwork and maybe put it in a safety deposit box or under 24- hour security when we leave Illinois to come to our new home in TV. At most we have 361 days which is just 12 more Comcast bills. With all my rants, do you think I can do it?

[NottaVillager]

We had ComCast for 4 years prior to moving here. We had an internet/cable package. No movie premiums, no sports packages, no HD, no digital recorders and so on. We never had a single problem with them in the 4 years that we used them. Their internet was vastly superior in speed to anything that's offered locally and we were happy. Because of where we live down here we cannot use them, but we would take them in a minute if it was available. So we don't hate them.

[PennBF]

Thanks everyone for the clues when I return the equipment and cut off the service. I will make sure to follow all of the advise..!!!!!

[LianaB]

Maybe there's hope; just record everything. If you ever get to speak to a human

Comcast subscriber refunded after recording apparently proved bogus charges | Maine News

[LianaB]

One more interesting article
Why Is Comcast So Terrible? - The Atlantic

[nicoletta]

Direct TV IS the way to go ..first I was a Bright house subscriber in Orlando ..but cannot get it here due to the fact Comcast has a "Monopoly" here..which i think is totally absurd..but there is a way around it """""DIRECT TV..which gives you the football package free the first year

[NottaVillager]

Originally Posted by nicoletta

Direct TV IS the way to go ..first I was a Bright house subscriber in Orlando ..but cannot get it here due to the fact Comcast has a "Monopoly" here..which i think is totally absurd..but there is a way around it """""DIRECT TV..which gives you the football package free the first year

Cable companies are by law considered to be a municipal utility just like the gas or electric company and are granted a monopoly by the regulating municipality whether it be county, city or township. Citizens of that municipality are free to bring service complaints to the attention of the municipality that issues the franchise which MUST be considered when the governing municipality re-issues their franchise. (every 5 years or so) If you have problems with ComCast then you should find out what governing entity controls the franchise and make SPECIFIC complaints to the proper department.

[collie1228]

It's interesting to me that Comcast and Time Warner are now working on a merger. I was a Time Warner customer for many years in Upstate NY, and my every contact with them ended with frustration at some level. Now they want to merge with Comcast, which I've suffered with for two years now (but to give the devil its due, Comcast has been marginally better than Time Warner). Here's a quote from Comcast vice-president David Cohen: “This transaction is all about increasing competition and creating more consumer benefit as a result of gaining additional scale”. Ha! How in the world could this guy ever think he could convince me that a merger of two cable "giants" could possibly increase competition? If anything, Economics 101 says that statement is simply untrue. Now the political process of merger approval starts. If they've lined the right pockets, it will go through.

[rdhdleo]

Just a note. When we first moved here over 12 years ago we had a great cable service called Clearlink! It was cheap and no problems. It was I believe owned at that time by the developer. After a few years they were sold to Comcast, it went downhill from there . Unfortunately where I live Marion County I can only get Comcast, Direct a Tv or Dish but now finally a century Link Prism.We just signed to get Prism bye bye Comcast who just raised my bill to $190 and no DVR's or premium movie channels like HBO etc,