[RedChariot]

Paid for private car pickup at Orlando airport by Signature coach. Upon arrival at baggage area no driver as indicated to us by the company. Retrieve luggage. Still no driver. Call company. He's running late d u e to traffic (should have allowed adequate time?) Waited for 30 minutes. No driver. Call again. No excuses given now. They don't know what to say. Wait 10 more minutes. No show. Began calling all 3 numbers of Signature coach. All go to voice mail. Guess they did not want to talk to us again. But that elicits fear in a traveler. We have paid for this service but now abandoned by Signature coach we begin to think how we are getting back to TV. At 50 minutes late in walks Tom the assigned driver. He is happy go lucky till he realized I was livid. Gave the excuse he was busy with other fares. Other flight pickups ( 2) were late so that pushed everything back. What? Should Signature add additional drivers if they cannot keep up? He said my phone was not working although Signature had called me in NJ to confirm our address. Excuses excuses. We are done with Signature.

[Fraugoofy]

Originally Posted by RedChariot

Paid for private car pickup at Orlando airport by Signature coach. Upon arrival at baggage area no driver as indicated to us by the company. Retrieve luggage. Still no driver. Call company. He's running late d u e to traffic (should have allowed adequate time?) Waited for 30 minutes. No driver. Call again. No excuses given now. They don't know what to say. Wait 10 more minutes. No show. Began calling all 3 numbers of Signature coach. All go to voice mail. Guess they did not want to talk to us again. But that elicits fear in a traveler. We have paid for this service but now abandoned by Signature coach we begin to think how we are getting back to TV. At 50 minutes late in walks Tom the assigned driver. He is happy go lucky till he realized I was livid. Gave the excuse he was busy with other fares. Other flight pickups ( 2) were late so that pushed everything back. What? Should Signature add additional drivers if they cannot keep up? He said my phone was not working although Signature had called me in NJ to confirm our address. Excuses excuses. We are done with Signature.

Thanks for sharing your story. I won't be using Signature Coach either! I am sorry this happened to you! Peace out...

Sent from my SM-N910R4 using Tapatalk

[RedChariot]

Originally Posted by Fraugoofy

Thanks for sharing your story. I won't be using Signature Coach either! I am sorry this happened to you! Peace out...

Sent from my SM-N910R4 using Tapatalk

We wanted to give them a chance. There's something wrong how they schedule pickups/drivers. If I am to believe the driver.

[Buckeye Bob]

We booked Signature Coach for a trip home over Thanksgiving. Our outbound flight was at 8:35 AM; I was shocked when they told me my pickup was at 4 AM. They said they had other passengers to pick-up and we needed to be at the airport 2 hours prior to departure. I asked for my money back and they said no refunds within 24 hours. We were in the process of getting ready for the 4 AM pickup when our doorbell rang at 3:30 AM. I know, I should have just made them wait but we rushed and left several things behind. We arrived at the airport at 5:30; 3 hours ahead of departure. The pickup at the airport on the return was smooth.
I won't use them again.

[Retiring]

Thank you for posting your experiences. I am a BIG believer in learning by others mistakes. I will not be using Signature.

[The Chipster]

Those are tough stories I cannot argue with. But I have used Signature 5 times with great experiences Their vehicles are relatively new, while the other "Villages" shuttles have up to 300,000 miles on their worn out mini buses. These services are evolving, and I am happy to help Signature provide some much needed competition.

[Villageswimmer]

Originally Posted by The Chipster

Those are tough stories I cannot argue with. But I have used Signature 5 times with great experiences Their vehicles are relatively new, while the other "Villages" shuttles have up to 300,000 miles on their worn out mini buses. These services are evolving, and I am happy to help Signature provide some much needed competition.

Good to hear. I hope they're successful.

[JoelJohnson]

One dissatisfied customer means you lost 10 potential customers and you never even know it.

[samhass]

I have used them numerous times and can only heap praise on them. They waited three hours for my Granddaughter's delayed flight. They have given us consistently superior service. I have them pick up all our guests, and they have never let me down. I am sorry you had a bad experience, but the last dozen trips I booked have been nothing short of wonderful. My 16yo Grand comes in from Phila or Allentown and I think she knows most of the drivers now! We think Signature is superb. Deb Hassinger

[Rapscallion St Croix]

Originally Posted by The Chipster

Those are tough stories I cannot argue with. But I have used Signature 5 times with great experiences Their vehicles are relatively new, while the other "Villages" shuttles have up to 300,000 miles on their worn out mini buses. These services are evolving, and I am happy to help Signature provide some much needed competition.

I wonder on how many of those five trips you were driven by Gary Wayne Sigmon.

[BeetleBailey]

My wife and I have used them 3 times this year, and have been very satisfied with their service. In fact, we are using them again this month, and again next year. After being here over 13 years, we have had good and bad service from the other 2 major shuttles in The Villages also.

[villager]

Used them once. That's all it took. Never plan on using them again. Horrible experience coming and going.

[JoMar]

Use them to go to Sanford (not an Orlando fan) at least 3 times a year and our arriving visitors use them as well. So far (looking for good formica) we have had zero issues with their service. Until they screw up, we will continue to support them.

[nanci2539]

I had a terrible experience with Signature Coach and will never use them again. I paid for a private pick up returning at 8PM in Orlando from Europe. We connected in Wash from Amsterdam so it was a long day. I communicated several times with the office and was assured that the driver would be in the waiting area at 8:30PM holding a sign. We arrive in this area just after 8:30PM, no driver. I called the direct number of the driver, no answer. Left a voice mail. He called back around 8:50 saying he was just leaving the Villages; it was a busy day! I was livid. We waited another hour, no driver. I call again, he was at 30 minutes away, lots of traffic he tells me. 10pm comes, no driver. I was beyond being livid. My husband is pretty laid back and he too was aggravated. We were both tired and like others, have already paid for the pick up. The driver shows up around 10:20pm. One excuse after another but I am convinced I smelled alcohol on him My husband said no but I am more than positive he was drinking. Long story short, I notified the company the next day leaving a voice mail and sending an email. No response, nothing. But for me, they closed the door on any future business. I think some folks have positive experiences, that's great but when you have a bad one like some of us did, it's not worth taking a chance with them again.

[Two Bills]

Originally Posted by nanci2539

I had a terrible experience with Signature Coach and will never use them again. I paid for a private pick up returning at 8PM in Orlando from Europe. We connected in Wash from Amsterdam so it was a long day. I communicated several times with the office and was assured that the driver would be in the waiting area at 8:30PM holding a sign. We arrive in this area just after 8:30PM, no driver. I called the direct number of the driver, no answer. Left a voice mail. He called back around 8:50 saying he was just leaving the Villages; it was a busy day! I was livid. We waited another hour, no driver. I call again, he was at 30 minutes away, lots of traffic he tells me. 10pm comes, no driver. I was beyond being livid. My husband is pretty laid back and he too was aggravated. We were both tired and like others, have already paid for the pick up. The driver shows up around 10:20pm. One excuse after another but I am convinced I smelled alcohol on him My husband said no but I am more than positive he was drinking. Long story short, I notified the company the next day leaving a voice mail and sending an email. No response, nothing. But for me, they closed the door on any future business. I think some folks have positive experiences, that's great but when you have a bad one like some of us did, it's not worth taking a chance with them again.

Use the link in post number 10.

Does it look like your driver?