[GMONEY]

I have crossed this place off the list. Thanks for the info...

[samhass]

We went to Chengs with neighbors and vowed never to return. The customer service was terrible. They were also rude.

[beady]

I have eaten there twice and the food was acceptable, nothing any different than most of the area chinese restaurants. The service was ordinary and I didn't find the waiters to be rude!

[784caroline]

I may be missing something here!!! I agree the service or lack of service you describe is outright TERRIBLE, but why do you think the patron deserves his/her money back or can walk out without paying? The resturant served the food, the patron spilled the soup. NOw granted the resturant lacked all customer service to make a bad situation bearable and pay the bill,NO TIP and walk out is what I "think" I would have done. But lets face it, this is not a 5 STAR resturant and I think the proprietor could have called the the local sheriff if you simply did not pay and walked out. If this did occur what would be your response to the police ..I spilled the soup on myself..or the resturant was not polite and courteous...For some reason that not a good defense and you would have made a bad situation worst.

[JerryM]

It's hard to believe a restaurant can be run like that. No cheng's for me

jm

[graciegirl]

I am glad it wasn't PF Changs. I like that restaurant.

AND they weren't accommodating at all, which is as important as the food quality.

[blueeagle65]

Originally Posted by 784caroline

I may be missing something here!!! I agree the service or lack of service you describe is outright TERRIBLE, but why do you think the patron deserves his/her money back or can walk out without paying? The resturant served the food, the patron spilled the soup. NOw granted the resturant lacked all customer service to make a bad situation bearable and pay the bill,NO TIP and walk out is what I "think" I would have done. But lets face it, this is not a 5 STAR resturant and I think the proprietor could have called the the local sheriff if you simply did not pay and walked out. If this did occur what would be your response to the police ..I spilled the soup on myself..or the resturant was not polite and courteous...For some reason that not a good defense and you would have made a bad situation worst.

I must agree with 784caroline on this one. The notice posted here is probably the best course of action you could have taken.

[Donna]

I would have gone above and beyond to accomodate the people after the mishap..

Accidents happen, luckily no one was burned! Some people should NOT be in business, they make it seem like the customers are an annoyance..

[borjo]

I ate there today and enjoyed my lunch. The two gentlemen in there were polite and courteous. It was alot of good food for $5.95. Sorry folks, there's always the other side of the story.

[VillageMaidService]

Originally Posted by 784caroline

I may be missing something here!!! I agree the service or lack of service you describe is outright TERRIBLE, but why do you think the patron deserves his/her money back or can walk out without paying? The resturant served the food, the patron spilled the soup. NOw granted the resturant lacked all customer service to make a bad situation bearable and pay the bill,NO TIP and walk out is what I "think" I would have done. But lets face it, this is not a 5 STAR resturant and I think the proprietor could have called the the local sheriff if you simply did not pay and walked out. If this did occur what would be your response to the police ..I spilled the soup on myself..or the resturant was not polite and courteous...For some reason that not a good defense and you would have made a bad situation worst.

I also agree with you on this one 784 at Caroline....Waling out without paying can actually get you thrown into jail...But being a server myself, I can't believe how she was treated and that they didn't even offer to replace the soup! That would never have happened where I work!

Dee

[oldguy]

I like chengs, and the way I see it, why did you expect them to ask you if you were hurt? I have spilled soup on myself, I didnt have my wife call 911 for the medics, not a big deal. And I cleaned it up. I dont get your put down of the restaurant. Did they spill the soup?, didnt they give you something to pick it up? What am I missing? I feel sorry for all restaurants you visit, I bet you really make their day.

[dolpterry]

I have ate at chengs at least 20 times and always have been pleased,good food ,good service and very clean. This is why so many restaurants in the villages are closed because of one bad experience and bad mouthing because someone wasnt catered too,they did not spill the soup. Hope there was only a comunacation problem due to language barrier.Please try it yourself and make your own judgement, there has been many good things said about chengs in the past. I would hate to see it closed, times are hard for everyone give them a chance please.

[gemorc]

Originally Posted by dolpterry

I have ate at chengs at least 20 times and always have been pleased,good food ,good service and very clean. This is why so many restaurants in the villages are closed because of one bad experience and bad mouthing because someone wasnt catered too,they did not spill the soup. Hope there was only a comunacation problem due to language barrier.Please try it yourself and make your own judgement, there has been many good things said about chengs in the past. I would hate to see it closed, times are hard for everyone give them a chance please.

:

[clyd709]

I always like to form my own opinion of any business. Too many times businesses get hurt by one incident, and someone writing a bad review and telling others not to go there. I feel this is unfair to any business. If people go and form their own opinion it will not take long before a business suceeds or goes under.

[Donna]

Originally Posted by clyd709

I always like to form my own opinion of any business. Too many times businesses get hurt by one incident, and someone writing a bad review and telling others not to go there. I feel this is unfair to any business. If people go and form their own opinion it will not take long before a business suceeds or goes under.