[enu826]

we had same experience-mgr wanted to comp up us but we weren`t hungry anymore and we left. not worth the wait even for free

[graciegirl]

Originally Posted by enu826

we had same experience-mgr wanted to comp up us but we weren`t hungry anymore and we left. not worth the wait even for free

Enu,

Are you also gmrael?

[rubicon]

Ever since I lowered my expectations eating out in the immediate area has gotten better;albeit I don't eat out much

[KathieI]

Originally Posted by rhredd1654

I hate to beat a dead horse, so to speak, but yesterday was Men's Day at Havana. Stopped by the bar for refreshments after the round, and not a seat to be had. One bartender, and she was in SLOW gear. My friend made a comment to her that they needed to get her some help, and she took it as an insult. She wondered where all the people were coming from. Well, DUH! It's Men's Day! Doesn't management look at the schedule? Also, they picked that day to reseal the parking lot. As much as I want to support Villages operations, they don't even try to be competitive. We play there again tomorrow, but after the round off to Beef O Bradys!

I agree, Dick,,, the management of Havana (who I know very well), just doesn't have the business sense to run an efficient restaurant. Yes, they paved the parking lot in such a way that there were no parking spaces available for the evening entertainment. Also, the other day, their a/c unit wasn't functioning very well, the excuses were the key to the room where the repairman had to gain entry, is held by The Villages (?) and therefore it couldn't be fixed. Well, I happen to know that they have many floor fans available that were used when we used to dance outside. When I asked where the owner was, he wasn't available??? Why doesn't someone make a management decision to break out the floor fans and place them around the room so that we could get some breeze????? This is good management... duh!?!? This isn't an isolated case, it just goes on and on and he doesn't have a clue. The Villages really needs to step in and get this corrected. Its so sad, because its such a lovely CC with great decor and view. Could be the perfect spot.

[skip0358]

Couldn't agree more. Goes in one ear and out the other!

[memason]

I know everyone like to come on TOTV and "vent" or lodge complains about Havana.

Certainly, no amount of complaining here (TOTV) is going to have any impact on effecting changes at Havana.

So, my questions is this:

To whom, do we address legitimate concerns/complaints/praise for any TV owned establishment?

If enough of us complain to the proper TV Department, with some valid examples of poor service, perhaps changes will be forthcoming...

[graciegirl]

Originally Posted by memason

I know everyone like to come on TOTV and "vent" or lodge complains about Havana.

Certainly, no amount of complaining here (TOTV) is going to have any impact on effecting changes at Havana.

So, my questions is this:

To whom, do we address legitimate concerns/complaints/praise for any TV owned establishment?

If enough of us complain to the proper TV Department, with some valid examples of poor service, perhaps changes will be forthcoming...

The people who run Havana RENT from the developer. I don't think a landlord can tell someone how to run a business unless it breaks the law or the lease. The owners of Havana don't seem to care that they are getting criticisms on here. Someone pointed out that even if it isn't great, they probably are still making money.

[Bill-n-Brillo]

Originally Posted by memason

I know everyone like to come on TOTV and "vent" or lodge complains about Havana.

Certainly, no amount of complaining here (TOTV) is going to have any impact on effecting changes at Havana.

So, my questions is this:

To whom, do we address legitimate concerns/complaints/praise for any TV owned establishment?

If enough of us complain to the proper TV Department, with some valid examples of poor service, perhaps changes will be forthcoming...

Excellent approach!!!

Bill

[RichieLion]

I still don't get all the criticism of Havana. My golf group of 40 people went to Havana yesterday after our scramble. We were treated well, and our food was good and they have an "all day happy hour".

There are some you can never please, is my opinion.

[hdh1470]

Originally Posted by RichieLion

I still don't get all the criticism of Havana. My golf group of 40 people went to Havana yesterday after our scramble. We were treated well, and our food was good and they have an "all day happy hour".

There are some you can never please, is my opinion.

Agree totally Never had a problem.

[Villageshooter]

most of these folks are working for min wage,,, what do you expect,, or they are on salary and working 100 hours a week,,, i give em a break,,,, just like Mickey D's, I NEVER give those folks a hassle,,, talk about a demeaning job,, i am just happy i get a bun and some meat,,, lighten up,,, it is just a meal,,, ..just the thoughts of an AMERICAN

[graciegirl]

Gee I never thought working at McDonalds was a demeaning job, or being a server. The point of the thread I think is that Havana has at times had less than stellar reviews on food and service.

That would probably be the cause of the management.

[BobKat1]

I am an AMERICAN too and agree with Gracie that the thread is more about the management of Havana.

[KathieI]

Thank you - it IS about the management and quality level of the various chefs they have had over the years,,, not about the servers. Actually, I am personal friends with quite a few of the servers and bartenders and they are not the fault of the problems. They are very accommodating, efficient and extremely helpful. I'm sorry you misunderstood the crux of this discussion.

[Bogie Shooter]

Originally Posted by Villageshooter

most of these folks are working for min wage,,, what do you expect,, or they are on salary and working 100 hours a week,,, i give em a break,,,, just like Mickey D's, I NEVER give those folks a hassle,,, talk about a demeaning job,, i am just happy i get a bun and some meat,,, lighten up,,, it is just a meal,,, ..just the thoughts of an AMERICAN

Was I wrong to assume we were all Americans??