[Chatbrat]

My only complaint about EP are very varying pours @ the bar, one bar person pours really short drinks, it kind of bothers me when we're drinking premium booze

[tuccillo]

We go to EP fairly often, most recently friday night. I had the friday fish special - salmon. It was a huge piece and cooked perfectly. The veggies were also cooked perfectly - very crisp, not soggy. The waitperson was around often and friendly. Everything came out quickly. It was very good and typical of our visits. I also go there frequently with a large group after golf on sundays and they are always very accommodating.

Originally Posted by wendyquat

I've waited several hours to "cool off" about our experience at EP last night but feel it is an experience to share! Last year we purchased a "Buffalo Discount Card" from The Villagers cheerleaders. We weren't sure we'd use it much but thought it was a good cause to support. It offers discounts from participating restaurants and merchants for anything from free appetizer or dessert to a percentage off your bill. We have saved many times over the $10 charge for the card and it has always been enthusiastically accepted! Last night we mad e our second trip to Evans Prairie for dinner. We were sat promptly and our waiter, John, came to the table quickly with two waters. No greeting, just abruptly said, what can I get you to drink. I ordered Pinot noir and my hubby said he'd stick with the water. When he brought the wine, he said, again very abrupt, do you know what you want to eat? We ordered right away requesting our menu choices with no substitutions. He returned to our table once to ask, is your food ok and then to refill our water. We had the Buffalo card lying on the table but I tapped it and he acknowledged with a nod of his head that he saw it. When he brought the check I noticed that it did not show the 10% discount stated on the card. When I asked him about it he turned very antagonistic and muttered that the discount would be taken at the end! WHAT END? We normally pay cash, add a 20% tip and leave. When I asked him about it he snatched the check out of my hand and said he'd have to find the manager. He walked over to the manager and said something. They both shook their heads and marched back by our table to what was apparently the place where checks are created. John actually came back, slammed the adjusted check on our table without a word and the manager went off in another direction. We were stunned to say the least, paid the check and left. I wish now that I had put the manager on notice but I could tell he was disgusted with the whole thing. We eat out many times a week and, having had restaurant and serving experience, we are the first to know that everyone can have a bad day but I have NEVER had such an unprovoked altercation at a restaurant, certainly not in The Villages. If this discount that they agreed to via the Buffalo card is going to break them, perhaps they should explain it to customer rather than handling it in the way that they did! Thankfully there are many alternatives for us here!

[justjim]

After reading many restaurant threads the past three years, I am absolutely convinced that there are several restaurant managers and servers that could use additional training on how to deal with the public. I am also aware that "we Village seniors" can be a "tough crowd" to deal with!

In come cases perhaps our expectations are too high given the price we want to pay and the service we expect.

[biker1]

Attitude is everything - I mean the attitude of the customers. I have seen some people be very tough on the waitstaff in The Villages for no apparent reason other than they felt entitled to do so. I have seen people ask for free stuff and then throw a hissy fit when the waitperson couldn't meet their demands. This sort of behavior will "wear down" the waitstaff and management, they are only human. You catch more flies with honey than vinegar. If you have an issue by all means talk to the management about it but pay attention to your language and attitude. I am not trying to lecture anyone here, just some friendly, well meaning advice. There are two groups of people I go out of my way to be nice to: flight attendants and waitstaff. They have very tough jobs and are in the trenches all day long.

Originally Posted by justjim

After reading many restaurant threads the past three years, I am absolutely convinced that there are several restaurant managers and servers that could use additional training on how to deal with the public. I am also aware that "we Village seniors" can be a "tough crowd" to deal with!

In come cases perhaps our expectations are too high given the price we want to pay and the service we expect.

[gerryann]

Originally Posted by biker1

Attitude is everything - I mean the attitude of the customers. I have seen some people be very tough on the waitstaff in The Villages for no apparent reason other than they felt entitled to do so. I have seen people ask for free stuff and then throw a hissy fit when the waitperson couldn't meet their demands. This sort of behavior will "wear down" the waitstaff and management, they are only human. You catch more flies with honey than vinegar. If you have an issue by all means talk to the management about it but pay attention to your language and attitude. I am not trying to lecture anyone here, just some friendly, well meaning advice. There are two groups of people I go out of my way to be nice to: flight attendants and waitstaff. They have very tough jobs and are in the trenches all day long.

In my opinion....this is very true. IF I had to pick one thing that I don't like about living in a "over 55" community, it is seeing the way seniors treat wait staff. They treat wait staff as if they are below them......which they aren't!!
Pay attention!!! Say thank you when you are seated, say thank you when your beverage and food are delivered. Speak to them using their name. Treat then the same as you expect to be treated.

[Villager Joyce]

Originally Posted by gerryann

In my opinion....this is very true. IF I had to pick one thing that I don't like about living in a "over 55" community, it is seeing the way seniors treat wait staff. They treat wait staff as if they are below them......which they aren't!!
Pay attention!!! Say thank you when you are seated, say thank you when your beverage and food are delivered. Speak to them using their name. Treat then the same as you expect to be treated.

[DonH57]

Originally Posted by biker1

Attitude is everything - I mean the attitude of the customers. I have seen some people be very tough on the waitstaff in The Villages for no apparent reason other than they felt entitled to do so. I have seen people ask for free stuff and then throw a hissy fit when the waitperson couldn't meet their demands. This sort of behavior will "wear down" the waitstaff and management, they are only human. You catch more flies with honey than vinegar. If you have an issue by all means talk to the management about it but pay attention to your language and attitude. I am not trying to lecture anyone here, just some friendly, well meaning advice. There are two groups of people I go out of my way to be nice to: flight attendants and waitstaff. They have very tough jobs and are in the trenches all day long.

I agree one hundred percent. I have see some very rude and nasty behavior from senior citizens toward wait staff since living in the villages. I agree it some of the actions and words come out of no where without any cause. I think it's pretty much common sense to treat people like you want to be treated. I'm always especially courteous to flight attendants since they are serving my alcohol. I've seen some real jackasses on planes get cut off due to their own arrogance.

[sunnyatlast]

Originally Posted by biker1

attitude is everything - i mean the attitude of the customers. i have seen some people be very tough on the waitstaff in the villages for no apparent reason other than they felt entitled to do so. I have seen people ask for free stuff and then throw a hissy fit when the waitperson couldn't meet their demands. This sort of behavior will "wear down" the waitstaff and management, they are only human. You catch more flies with honey than vinegar. If you have an issue by all means talk to the management about it but pay attention to your language and attitude. I am not trying to lecture anyone here, just some friendly, well meaning advice. There are two groups of people i go out of my way to be nice to: Flight attendants and waitstaff. They have very tough jobs and are in the trenches all day long.

amen!!

[Bogie Shooter]

Originally Posted by biker1

Attitude is everything - I mean the attitude of the customers. I have seen some people be very tough on the waitstaff in The Villages for no apparent reason other than they felt entitled to do so. I have seen people ask for free stuff and then throw a hissy fit when the waitperson couldn't meet their demands. This sort of behavior will "wear down" the waitstaff and management, they are only human. You catch more flies with honey than vinegar. If you have an issue by all means talk to the management about it but pay attention to your language and attitude. I am not trying to lecture anyone here, just some friendly, well meaning advice. There are two groups of people I go out of my way to be nice to: flight attendants and waitstaff. They have very tough jobs and are in the trenches all day long.

Many of these people need to be lectured to.............................

[Bonny]

Originally Posted by gerryann

In my opinion....this is very true. IF I had to pick one thing that I don't like about living in a "over 55" community, it is seeing the way seniors treat wait staff. They treat wait staff as if they are below them......which they aren't!!
Pay attention!!! Say thank you when you are seated, say thank you when your beverage and food are delivered. Speak to them using their name. Treat then the same as you expect to be treated.

I see so many people, not only rude to the servers, but they expect to be comped for every little thing. That really irritates me.

[wendyquat]

WOW, how many lashes? You guys really get defensive when someone finds fault with your favorite restaurant! Maybe this should be moved to the political forum! Bahaha!��

[Jayhawk]

I went to EP for lunch today. I saw a guy get a pitcher of beer which was $10.97 with tax. He gave the bartender a $20 and a $1 so he would get back a $10 bill and $.03 cents change. Never tipped anything. What a cheap A$$.

The people at EP have always been very courteous and concerned with making it a good experience for me. Some people expect way too much.

[Bonny]

We have friends that we will no longer go out with. They eat the salad and bread, then a few bites of the meal, then complain about the meal and want everything comped because their meal was cold !!!
We also have a couple across the street. There was 8 of us that went out out for dinner a few times. None of us will go out with them anymore. The last straw, their bill was $35.00 and change, they left the server $2.00.
Such a shame !! And they are the ones that want extra of this and that !

[biker1]

Regarding the original post, I wasn't there so I am doing a little guess work here. I suspect there was a healthy dose of attitude directed at the employees and that was the real issue. Just saying ...

Originally Posted by wendyquat

WOW, how many lashes? You guys really get defensive when someone finds fault with your favorite restaurant! Maybe this should be moved to the political forum! Bahaha!��

[lambchop285]

Originally Posted by wendyquat

I've waited several hours to "cool off" about our experience at EP last night but feel it is an experience to share! Last year we purchased a "Buffalo Discount Card" from The Villagers cheerleaders. We weren't sure we'd use it much but thought it was a good cause to support. It offers discounts from participating restaurants and merchants for anything from free appetizer or dessert to a percentage off your bill. We have saved many times over the $10 charge for the card and it has always been enthusiastically accepted! Last night we mad e our second trip to Evans Prairie for dinner. We were sat promptly and our waiter, John, came to the table quickly with two waters. No greeting, just abruptly said, what can I get you to drink. I ordered Pinot noir and my hubby said he'd stick with the water. When he brought the wine, he said, again very abrupt, do you know what you want to eat? We ordered right away requesting our menu choices with no substitutions. He returned to our table once to ask, is your food ok and then to refill our water. We had the Buffalo card lying on the table but I tapped it and he acknowledged with a nod of his head that he saw it. When he brought the check I noticed that it did not show the 10% discount stated on the card. When I asked him about it he turned very antagonistic and muttered that the discount would be taken at the end! WHAT END? We normally pay cash, add a 20% tip and leave. When I asked him about it he snatched the check out of my hand and said he'd have to find the manager. He walked over to the manager and said something. They both shook their heads and marched back by our table to what was apparently the place where checks are created. John actually came back, slammed the adjusted check on our table without a word and the manager went off in another direction. We were stunned to say the least, paid the check and left. I wish now that I had put the manager on notice but I could tell he was disgusted with the whole thing. We eat out many times a week and, having had restaurant and serving experience, we are the first to know that everyone can have a bad day but I have NEVER had such an unprovoked altercation at a restaurant, certainly not in The Villages. If this discount that they agreed to via the Buffalo card is going to break them, perhaps they should explain it to customer rather than handling it in the way that they did! Thankfully there are many alternatives for us here!

Never had an issue with the service, the food or the Buffalo card....John is a wonderful manager and i thing you may have taken things out of context.