[2BNTV]

First of all, let me say a couple of weeks ago, the DS was not delivered. So I called and the CSR informed me I would have my paper shortly. Two hours later, I called again and the CSR was huffy and said I was number 247 slated for delivery, What happened to right away?

Today's paper was delivered as a wet rag, totally soaked and unreadable. So I called again! I was put into the queue. "All of our operators are busy with other callers and will be answered in the order it was received".

After 15 minutes, I got thru and asked for circulation. Click, I was disconnected. I guess I went to the back of the line. LOL

I called again and after another 15 minutes, I asked for circulation. Click, I was disconnected again. This time, not as funny.

I realized there was a problem when I didn't get through right away. I realized they were being inundated with calls but being disconnected twice!!! Geeeeeeezzzzzeeeeee!

I had finished breakfast and decided I would go for my walk. A half hour into my walk, I called again and was put on hold for several minutes. When I got to circulation, I was informed there would be no more deliveries today. CSR then gave me credit for today's paper.

I'm not one to give in easily so I walked to the mailbox to buy a paper and it was empty.

I realize it rained very hard this morning but it seems their present method of covering the paper leaves a lot to be desire. I had received several copies that were wet with very little rain. I would gladly paid a little more to seal the paper properly.

Nothing and no one in life is perfect but it seems to leaves a little bit to be desired. IMHO

BTW - My rant doesn't make me feel any better but I was wondering how people had this problem this morning?

[charmed59]

Normally our paper comes very early in the morning. I’m guessing around 4am. This morning I saw the guy throw the paper on our driveway at 7am. Since it was a break in the rain, I got it before the two layers of plastic bags got wet.

[Villageswimmer]

I feel your pain but the times, they are a’changin’.

I’m ready to unsubscribe. Far, far too much advertising and far too little content.

Since I’m not in the market for a home, I get through it most of the time in 10 minutes or less.

[vintageogauge]

I called them at 7:15 this morning and they told me they are not going to re-deliver it and would credit my account. Usually they re-deliver if you call early as I did, don't know what's going on.

[Medtrans]

Originally Posted by 2BNTV

First of all, let me say a couple of weeks ago, the DS was not delivered. So I called and the CSR informed me I would have my paper shortly. Two hours later, I called again and the CSR was huffy and said I was number 247 slated for delivery, What happened to right away?

Today's paper was delivered as a wet rag, totally soaked and unreadable. So I called again! I was put into the queue. "All of our operators are busy with other callers and will be answered in the order it was received".

After 15 minutes, I got thru and asked for circulation. Click, I was disconnected. I guess I went to the back of the line. LOL

I called again and after another 15 minutes, I asked for circulation. Click, I was disconnected again. This time, not as funny.

I realized there was a problem when I didn't get through right away. I realized they were being inundated with calls but being disconnected twice!!! Geeeeeeezzzzzeeeeee!

I had finished breakfast and decided I would go for my walk. A half hour into my walk, I called again and was put on hold for several minutes. When I got to circulation, I was informed there would be no more deliveries today. CSR then gave me credit for today's paper.

I'm not one to give in easily so I walked to the mailbox to buy a paper and it was empty.

I realize it rained very hard this morning but it seems their present method of covering the paper leaves a lot to be desire. I had received several copies that were wet with very little rain. I would gladly paid a little more to seal the paper properly.

Nothing and no one in life is perfect but it seems to leaves a little bit to be desired. IMHO

BTW - My rant doesn't make me feel any better but I was wondering how people had this problem this morning?

Nope, you’re not the only one. Ours was soaked and not readable. We didn’t call although we should have.

[DeanFL]

...considering the lack of 'news' and content in ALL sections of the Sun the last couple months - you have missed nothing. Not complainin', just a fact. They must have furloughed a LOT of the staff.

[champion6]

Prior to today, I have had SUPERB delivery service.

Today was different. The paper was on my lawn - not even close to my driveway. It had one wrapper and the paper was very wet. Normally, if there is even the slightest chance of rain, the paper is double-wrapped.

I chalked it up to there being a substitute delivery person, but maybe some else was going on.

[tophcfa]

hmmm, they are usually very prompt and quick to redeliver if a mistake is made. Perhaps they are short staffed due to Covid 19. Sounds like the same reason the golf courses need to run on shortened hours, short staffed.

[2BNTV]

I think a bag that is sealed would be preferable. IMHO

I woke this morning at 5 AM and it was coming down in buckets. Thunder and lightning galore!!! Lets just I had other things on my mind than to run out and salvage a 17 cent newspaper. LOL

[EdFNJ]

I always look forward to reading "news" that is 24 hours old. That being said we get it for the local ads and haven't missed a copy yet. Some have been wet over the 3+ years but when you get 3/4" of rain in an hour or two (which is what we measured at our address today between 5-7AM)) that could happen. You don't REALLY expect them to specially wrap it in waterproof bags or send a special delivery copy out do you? Ours gets delivered around 3:30 AM so it wasn't raining then and it is double bagged when it is delivered while it is raining.

[Dond1959]

Our delivery is normally very good, today no paper. As I walked our neighborhood in DeSoto I saw several newspapers laying in the street. Not normal at all, so maybe something happened today. Called and got a credit.

[Bogie Shooter]

Originally Posted by 2BNTV

I think a bag that is sealed would be preferable. IMHO

I woke this morning at 5 AM and it was coming down in buckets. Thunder and lightning galore!!! Lets just I had other things on my mind than to run out and salvage a 17 cent newspaper. LOL

But you got a credit...………………….

[karostay]

Covid and news paper hysteria...Can't make this up folks

[bagboy]

Originally Posted by vintageogauge

I called them at 7:15 this morning and they told me they are not going to re-deliver it and would credit my account. Usually they re-deliver if you call early as I did, don't know what's going on.

Maybe, just maybe they are short staffed and those working are stressed out a bit.

[jchase]

Mine was soaked as well. Went down to our mail center and got another.
(5am) had several.