[rjn5656]

Fired them today. No cleaning for over 2 weeks. Had 5 separate discussions and promises to come but never happened. Excuses were from sick time, to tech phone didn't work, tech didn't have a phone, etc. When I spoke to supervisor, she asked me what she should do. They don't have a clue how to run a customer service business . Asked to talk to the owner, not available.

[billethkid]

PAtriot was knowledgeable enough to send notice to their customer base about the new price increases.....but not a word about improving the disaster of a business they purchased.

Surely they knew what they were buying into......right?

We fired them several weeks ago.

[JSR22]

Originally Posted by rjn5656

Fired them today. No cleaning for over 2 weeks. Had 5 separate discussions and promises to come but never happened. Excuses were from sick time, to tech phone didn't work, tech didn't have a phone, etc. When I spoke to supervisor, she asked me what she should do. They don't have a clue how to run a customer service business . Asked to talk to the owner, not available.

I live on Witherspoon in Bonita. We too fired them and hired Tri Count Pool and Spa. They are great, same person shows up every week at the same time, and the pool is sparkling!

[vintageogauge]

I see a company out of Ocala here on a regular basis doing pool maintenance. I believe it is called Penny Pincher, you can search for their contact number.

[Happinow]

We are firing T$D (Patriot) pools too. They have 2 more cleanings that we have paid for and then they will be gone. That company is a hot mess express!

[Stu from NYC]

Can write a book how they managed to destroy a once upon a time successful business.

[justjim]

Low wages, lack of affordable housing, growth of The Villages and need of services because of growth has all but depleted the labor supply in this area of Central Florida. It remains to be seen if this is a short term issue or much longer than we anticipated. I have a guess that it’s the latter rather than the former. Businesses are all having problems recruiting employees. I suspect the former T&D pool service company is no exception.

[boxcarwilly]

And $2.00 for a flawed pool water test....Pinch a Penny and Trouble Free Pool forum for me.

[tklloop]

Originally Posted by rjn5656

Fired them today. No cleaning for over 2 weeks. Had 5 separate discussions and promises to come but never happened. Excuses were from sick stime, to tech phone didn't work, tech didn't have a phone, etc. When I spoke to supervisor, she asked me what she should do. They don't have a clue how to run a customer service business . Asked to talk to the owner, not available.

Same here. We fired them 3 weeks ago and went with Tri County. So far great service. Patriot hadn’t showed up to clean for 3 weeks, when I called to ask for a new bill the girl who talked to me insisted that I still owed for the 3 weeks they didn’t show up,,,, because they would eventually show up and clean!! WTH. Then she stated I wasn’t able to understand their billing process because i’m not very bright! Loser company for sure!!

[Girlcopper]

Originally Posted by tklloop

Same here. We fired them 3 weeks ago and went with Tri County. So far great service. Patriot hadn’t showed up to clean for 3 weeks, when I called to ask for a new bill the girl who talked to me insisted that I still owed for the 3 weeks they didn’t show up,,,, because they would eventually show up and clean!! WTH. Then she stated I wasn’t able to understand their billing process because i’m not very bright! Loser company for sure!!

Slam them in the BBB site so others know to beware. Complaining here means nothing

[TNLAKEPANDA]

We really like the guy who does our pool for T&D and he takes good care of us however three just increased the price from $135 to $155 without even notifying us. That is an outrageous price for the service. Now looking for a new service company. I see people talking about Tri County and Pinch A Penny. Any others?

[KRMACK55]

Originally Posted by tklloop

Same here. We fired them 3 weeks ago and went with Tri County. So far great service. Patriot hadn’t showed up to clean for 3 weeks, when I called to ask for a new bill the girl who talked to me insisted that I still owed for the 3 weeks they didn’t show up,,,, because they would eventually show up and clean!! WTH. Then she stated I wasn’t able to understand their billing process because i’m not very bright! Loser company for sure!!

Problems aren’t low wages or lack of housing many times it’s pure stupidity and or lack of education. Education is not a big priority here. Good luck to all those companies moving here.

[vintageogauge]

Originally Posted by justjim

Low wages, lack of affordable housing, growth of The Villages and need of services because of growth has all but depleted the labor supply in this area of Central Florida. It remains to be seen if this is a short term issue or much longer than we anticipated. I have a guess that it’s the latter rather than the former. Businesses are all having problems recruiting employees. I suspect the former T&D pool service company is no exception.

And therefore the apartments are coming, North, South, East and West, lots of housing on the horizon.

[Janicepyatt]

It's all about who the pool person is...when we had T&D (for their last 4 months) - it was horrible. One guy was great at banging his pool cleaning pole against our screen door, leaving dirt in our pool area, etc... Once Patriot took over we got a great person. We're really happy with Patriot!

They did notify us of the price increase. We couldn't figure out how T&D was making any money at $120. 4 or 5 visits a month... $30 or $25 a visit. Salary, chemicals, truck, gas, driving between houses...

[billethkid]

I failed to mention who I hired after firing T&D....

Trident Pool Solutions.
Shawn (owner) is ex Navy seal...
Family owned and operated.
Modern pool and spa testing/cleaning equipment.
Reasonably priced.
Very consistent!
352-566-1585