[Arctic Fox]

I went to my appointment at the Rolling Acres Xfinity store yesterday and explained to Jose that my internet had become too expensive and I wanted to switch to NOW. He went off and got a reconditioned modem/router (M/R) in a sealed box and accessed my account, canceling my current connection. He then sent me a text message. Unfortunately he didn't inform me first, and Mrs Fox had the phone with her while out shopping, so I had to walk across to Michael's and haul her back to Xfinity. While waiting for Jose to free up again we followed the link on the text and ticked all of the boxes. We assumed this was what was required and would save time. However, when Jose called us over he said that we would now have to wait for another M/R to come by courier as the account was now set up direct, not through him. We complained at the unfairness of life and he went to talk to the big cheese who sorted it out for us, so we left the store with our M/R in hand.

Our original connection was still live so we didn't fire up NOW until this morning. You need an internet connection to do (although I suspect a phone call to Comcast would work, too). Took about five minutes in total (needed to reboot) and all working well.

I signed up for the 100Mbps for $30 per month, or there is a 200Mbps for $45. When direct-connected I am getting 85 down and 8 up (slightly lower when wireless) which is fine for my needs.

There is no "Vacation Plan" with NOW. According to Jose you have to cancel your account when you leave then go on-line and sign up for a new account when you get back. However, the Xfinity FAQs say you can just cancel autopay and the service will stop at the end of the prepaid month. Restarting autopay will reactivate the service, using the same account.

Will post again if I find any problems, or when the price goes up.

[jrref]

Originally Posted by Arctic Fox

I went to my appointment at the Rolling Acres Xfinity store yesterday and explained to Jose that my internet had become too expensive and I wanted to switch to NOW. He went off and got a reconditioned modem/router (M/R) in a sealed box and accessed my account, canceling my current connection. He then sent me a text message. Unfortunately he didn't inform me first, and Mrs Fox had the phone with her while out shopping, so I had to walk across to Michael's and haul her back to Xfinity. While waiting for Jose to free up again we followed the link on the text and ticked all of the boxes. We assumed this was what was required and would save time. However, when Jose called us over he said that we would now have to wait for another M/R to come by courier as the account was now set up direct, not through him. We complained at the unfairness of life and he went to talk to the big cheese who sorted it out for us, so we left the store with our M/R in hand.

Our original connection was still live so we didn't fire up NOW until this morning. You need an internet connection to do (although I suspect a phone call to Comcast would work, too). Took about five minutes in total (needed to reboot) and all working well.

I signed up for the 100Mbps for $30 per month, or there is a 200Mbps for $45. Will run a speed-check once I am on my direct-connected computer.

There is no "Vacation Plan" with NOW, so you have to cancel your account when you leave then go on-line and sign up for a new account when you get back.

Will post again if I find any problems, or when the price goes up.

Thank you for following up and letting us know how getting the NOW service went. It's a good thing the "Big Cheese" was there to help you get things resolved. Interestingly, I got an offer from Spectrum for the same service as NOW for $20/month, no offer limit. I guess Xfintity and Spectrum are in competition in offering the cheapest basic internet service. Word must have got out that 100Mbs is all we need here in the Villages.

Anyway, let us know if there is any difference with the service you had vs the NOW service.

[Arctic Fox]

"Before you disconnect, we'd like to find solutions to better fit your needs.
We value your business, and we don't want to lose you as our customer.
We'd love to speak with you one-on-one to offer you our best options to help keep you connected."

Having already wasted 30 minutes on Chat with an agent, whose only "offer" was a plan costing $10 MORE than I was already paying, I don't have much faith in this plea being anything other than pure marketing so they can offer me TV and phone, too


Two things:
1) In order to get any sense from Xfinity you need to threaten to leave; and
2) Their left hand doesn't know what their right hand is up to.

[jrref]

Originally Posted by Arctic Fox

"Before you disconnect, we'd like to find solutions to better fit your needs.
We value your business, and we don't want to lose you as our customer.
We'd love to speak with you one-on-one to offer you our best options to help keep you connected."

Two things:
1) In order to get any sense from Xfinity you need to threaten to leave; and
2) Their left hand doesn't know what their right hand is up to.

I thought you switched to the Xfinity NOW service?

[Arctic Fox]

Originally Posted by jrref

I thought you switched to the Xfinity NOW service?

I have - that was my "item 2" - I'm still with them but they don't seem to know that :-)

[New Englander]

What is NOW service?

[jrref]

Originally Posted by New Englander

What is NOW service?

It’s 100mbs download 10ths upload internet for $30/month.

Spectrum is offering the same deal now for $20/month.

[birdawg]

Comcast Xfinity. Has the worst customer service

[La lamy]

Originally Posted by Arctic Fox

I went to my appointment at the Rolling Acres Xfinity store yesterday and explained to Jose that my internet had become too expensive and I wanted to switch to NOW. He went off and got a reconditioned modem/router (M/R) in a sealed box and accessed my account, canceling my current connection. He then sent me a text message. Unfortunately he didn't inform me first, and Mrs Fox had the phone with her while out shopping, so I had to walk across to Michael's and haul her back to Xfinity. While waiting for Jose to free up again we followed the link on the text and ticked all of the boxes. We assumed this was what was required and would save time. However, when Jose called us over he said that we would now have to wait for another M/R to come by courier as the account was now set up direct, not through him. We complained at the unfairness of life and he went to talk to the big cheese who sorted it out for us, so we left the store with our M/R in hand.

Our original connection was still live so we didn't fire up NOW until this morning. You need an internet connection to do (although I suspect a phone call to Comcast would work, too). Took about five minutes in total (needed to reboot) and all working well.

I signed up for the 100Mbps for $30 per month, or there is a 200Mbps for $45. When direct-connected I am getting 85 down and 8 up (slightly lower when wireless) which is fine for my needs.

There is no "Vacation Plan" with NOW. According to Jose you have to cancel your account when you leave then go on-line and sign up for a new account when you get back. However, the Xfinity FAQs say you can just cancel autopay and the service will stop at the end of the prepaid month. Restarting autopay will reactivate the service, using the same account.

Will post again if I find any problems, or when the price goes up.

Do you have an extra charge for the M/R, or is the complete price $30?

[Sunnies]

I was told there was a Data Cap (limit on amount of data download per month) with this service. Were you told that?

[RoseyRed]

Originally Posted by Arctic Fox

"Before you disconnect, we'd like to find solutions to better fit your needs.
We value your business, and we don't want to lose you as our customer.
We'd love to speak with you one-on-one to offer you our best options to help keep you connected."

Having already wasted 30 minutes on Chat with an agent, whose only "offer" was a plan costing $10 MORE than I was already paying, I don't have much faith in this plea being anything other than pure marketing so they can offer me TV and phone, too


Two things:
1) In order to get any sense from Xfinity you need to threaten to leave; and
2) Their left hand doesn't know what their right hand is up to.

[PoolBrews]

I'm on Quantum. I get 1Gbps Upload AND Download for $35/month. It's not even close. I don't understand why anyone would ever choose cable internet over fiber, if fiber is available.

[Arctic Fox]

A May 9 2024 article in PC Mag says no data caps, but that may have changed. I wasn't told about any when I signed up, but I didn't ask as I don't use much anyway:

Comcast Now Offers No-Data-Cap, No-Contract Broadband Nationwide | PCMag

The modem (reconditioned) is given (or sent) to you on sign-up and never needs to be given back.

[JRcorvette]

Originally Posted by Arctic Fox

I went to my appointment at the Rolling Acres Xfinity store yesterday and explained to Jose that my internet had become too expensive and I wanted to switch to NOW. He went off and got a reconditioned modem/router (M/R) in a sealed box and accessed my account, canceling my current connection. He then sent me a text message. Unfortunately he didn't inform me first, and Mrs Fox had the phone with her while out shopping, so I had to walk across to Michael's and haul her back to Xfinity. While waiting for Jose to free up again we followed the link on the text and ticked all of the boxes. We assumed this was what was required and would save time. However, when Jose called us over he said that we would now have to wait for another M/R to come by courier as the account was now set up direct, not through him. We complained at the unfairness of life and he went to talk to the big cheese who sorted it out for us, so we left the store with our M/R in hand.

Our original connection was still live so we didn't fire up NOW until this morning. You need an internet connection to do (although I suspect a phone call to Comcast would work, too). Took about five minutes in total (needed to reboot) and all working well.

I signed up for the 100Mbps for $30 per month, or there is a 200Mbps for $45. When direct-connected I am getting 85 down and 8 up (slightly lower when wireless) which is fine for my needs.

There is no "Vacation Plan" with NOW. According to Jose you have to cancel your account when you leave then go on-line and sign up for a new account when you get back. However, the Xfinity FAQs say you can just cancel autopay and the service will stop at the end of the prepaid month. Restarting autopay will reactivate the service, using the same account.

Will post again if I find any problems, or when the price goes up.

My suggestion is to get rid of Xfinity all together. They are the Worst of all cable companies! We have been there and done that with them….

[SaucyJim]

Originally Posted by Arctic Fox

A May 9 2024 article in PC Mag says no data caps, but that may have changed. I wasn't told about any when I signed up, but I didn't ask as I don't use much anyway:

Comcast Now Offers No-Data-Cap, No-Contract Broadband Nationwide | PCMag

The modem (reconditioned) is given (or sent) to you on sign-up and never needs to be given back.

Be very careful on data cap details. People don’t think about how much they use streaming movies and television.

I’m paying too much. Between YouTube TV’s new $83 per month and Comcast’s internet, I’m up near $200 per month. I do have 1gbps up and down, though. Perhaps that’s overkill. But I use Zoom for consulting conferences and all my entertainment (music, movies, etc) is streamed.

Switching to fiber will probably cost me more to cancel Comcast than it’s worth - if it’s even available. 🧐