City Furniture

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  #16  
Old 04-02-2015, 06:08 PM
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villagetinker villagetinker is offline
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I have noticed that the city furniture trucks come in pairs (like love bugs!!), and to the previous posters, you are correct this cannot be cost effective.

As for the having to put the TV stand together, we ordered an entire bedroom set (from another company), and it was assembled on site, as the individual pieces were are in protective boxes or wrapping. This keeps the furniture from being damaged during shipment, so I think this is reasonable.

I hope after all of this the TV stand was delivered complete and undamaged.
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  #17  
Old 04-03-2015, 07:55 AM
PR1234 PR1234 is offline
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Quote:
Originally Posted by gnschuler View Post
We all need to take heed when someone has bad reviews about a business in the villages. I heard bad things about City Furniture from a neighbor and didn't think about it much because I didn't need to buy anything at the time. Well we were looking for a tv stand and happened into City Furniture at Spanish Springs. We picked out a stand and Kelly was fast to take our money and sign papers stating we had three days to cancel and they would call with delivery times. That was March 22, 2015. My delivery information states: April 2nd, 2015...."we contact all customers to confirm their delivery time. We will call you around 7:45 am on the morning of your delivery to confirm and provide you with an estimated 3 hour delivery window. Our service technicians will then contact you 15-30 minutes prior to arrival". As you can see it is now 9:39 am and I have not received a call yet. I have been trying to call customer service 954-718-3344 since 9:00 am and the recording will not transfer me to anyone. I left it on till just before I sat down to write this and she is still repeating herself. I believe there is so much business here in the villages that some feel they do not need repeat business. I will not buy from City Furniture again and I will tell anyone who will listen my story. If you can not provide the service don't put it in writing on the sales receipt. If they would have told me to stay home all day and wait till they knocked on my door I could have made a decision as to wheather I wanted to do that. As it is,here I sit not knowing when they will even call. Thanks for listening.
We have had 4 different deliveries in the past few months from City Furniture and everyone of them was totally screwed up as you mentioned above. Welcome to The Villages! Outfitting a whole house I've used several other furniture stores too between Leesburg and Ocala.....they are all alike....could care less....Next!
  #18  
Old 04-03-2015, 09:03 AM
CassieInVa CassieInVa is offline
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Used them for several large and smaller pieces in the past two months. One upholstered piece arrived and was brought into our home and placed in a room, even though it had a large discolored area in the upholstery.

I had been told previously, if I was going to deal with city furniture, that if anything was not right to refuse the item and send it back or else they would never make it right .

After speaking to customer service and going back-and-forth we got another delivery date to get a new one. This chair also arrived with another discolorization in the same general area but it looked different. It looked like someone had tried to clean the stain and now it was just a different kind of stain. And this is not something subtle, this was bad.

Had to set up another delivery for a replacement. So third time was the charm and the chair was fine. BUT.. we had a dining room chair – one of six – that arrived with the back which was completely cracked and broken . Again , the delivery people brought it into the home and were having me sign the paper when I went over to look at it and it was completely broken . I asked him when did he take off the wrapping and he said in the truck before they got it out. I asked him did you not even look at the chair if you picked it up you would've seen this is completely cracked in half and he just shrugged .

More calls to customer service and we got a new delivery date for another chair, which was fine .

Everything turned out okay in the end. I have been told that in dealing with City Furniture , if anything goes wrong after they leave your home with the delivery or in the days following, you will have little recourse.

I also think that it is ridiculous that they charge a separate delivery charge for each piece of your furniture. We purchased furniture from five different furniture stores in the area and they're the only ones that charged by the piece .

I would purchase from them again , only if they had exactly what I wanted and I couldn't find it elsewhere.
  #19  
Old 04-03-2015, 10:13 AM
mixsonci mixsonci is offline
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Sorry to disagree with you Cassie, but Rooms to Go also charges delivery for each piece, although the cost goes down slightly with each piece. Also, Rooms was also bad at delivering a TV console that had the back damaged (almost falling off), the guys still brought it in. When I pointed it out, they said they would send someone over to fix it? I said no, I want a new console. Well, they left the console and promised to send me a new one. Over a week later, I had to call the store to find out where my console was. Nobody new about it. Said they would send me out a new one in TWO more weeks. They are all the same.
  #20  
Old 04-03-2015, 02:07 PM
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We declined to purchase in home service for our sofa in January. So, City Furniture now must assess a $50 checkout fee to verify the issues me are having with a three month old sofa. They have the pictures which were sent to them by email. I can’t believe a sofa could have so many problems so quickly. I guess were not in Ohio anymore.
  #21  
Old 04-03-2015, 02:18 PM
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Honestly, I would never buy anything from City Furniture based upon their history in South Fl.
Also-if you know anything about quality furniture-City Furniture is not the place to shop- its totally low end junk. Go to Babetts its the best locally. We bought all our furniture from Furniture Land South.
  #22  
Old 04-03-2015, 03:16 PM
Mike&Marilyn Mike&Marilyn is offline
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Told you so, gnshuler!!! M
  #23  
Old 04-03-2015, 04:59 PM
CassieInVa CassieInVa is offline
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Well, personally I didn't buy from Rooms to Go (didnt like furniture choices in the showroom), so wouldn't know about their delivery fee. I can tell you, like I said previously, that City Furniture is the only one that charged by the piece. Kanes in Ocala did not. Family Furniture in Leesburg did not.
  #24  
Old 04-08-2015, 08:29 PM
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Was in City Furn. Fri. 4/2 looking for a living room reclining love seat and sofa & 4 wooden dinette chairs to match my table. I saw what I wanted & more importantly, liked & spoke to one of the salesmen named Carlos. I was hoping to take the wood chairs home with me but Carlos said he only had 2 in stock but if I came back tomorrow they might have the other 2 in stock. Low & behold when I went back the next day they were having a 10% sale. Carlos said they still didn't have the chairs in but everything could be delivered one Tuesday.
Everything came on time & under budget by 10%. The delivery men were careful and experienced, set everything up where I wanted it & hauled away the garbage.
Carlos called me today to check if I was happy with everything.
I can.t comment on there service if you get a defective item but I am a happy camper based on my experience with City Furniture's sales people, product & delivery.
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  #25  
Old 04-08-2015, 08:38 PM
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We also had Carlos as our sales rep and we were highly satisfied!!
  #26  
Old 08-06-2015, 10:01 AM
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I purchased an outdoor sofa from City Furniture in Lady Lake in March the sales person verified it was mildew resistant, we purchased the extended warranty/in home service as a precaution. The item arrived a few days later. We were having work done on our lanai and at the advice of the delivery men, we kept the sofa in the garage covered by a sheet.
On or about June 1, we placed the couch on the lanai (under roof). In approximately 6 weeks it had turned a grayish/black color due to a dusting of mildew.
I contacted the Lady Lake store and the customer service dept. which is located in Tamarac Fl. I was put through a gamut of representative to ‘help’ me. I was told to look up the definition of mildew resistant vs. mildew proof in the dictionary. I was told it is like a waterproof vs. water resistant watch, in so much as, you cannot swim with a water resistant watch. (I am not sure how that relates to a sofa, I can assure you I did not swim with the sofa). I was also told that the store personnel, including the General Manager were ‘misinformed’ and should not have told me the sofa was mildew resistant.
I “Googled” the head of customer service and emailed her. She found a way to squirm out of helping me too. It seems they employ so many people to tell you “NO!” in customer service, it would be more cost effective to simply stand by their products.
This leaves me with a gray, mildew sofa cushions that never should have been outdoors, even under cover.
Beware of purchasing anything from City Furniture and beware of their false claims. They do not stand behind their claims and warranties.
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  #27  
Old 08-06-2015, 10:36 AM
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OP, do you have an update for us? I read this whole thing like a bad novel and now am curious of the outcome. I certainly hope it turned out for the better and the TV stand is everything you hoped and more!!!
  #28  
Old 08-06-2015, 10:36 AM
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We did have issues with our couch when it was delivered in January and later as other problems occurred. We spent five months talking to many different City Furniture representatives, sending pictures and then paying a $50 fee to have a service person inspect the sofa. The good manager in Spanish Springs finally said enough is enough and replaced our couch with a new one. We should have gone to him first! It was not easy but we are now satisfied.
  #29  
Old 08-06-2015, 11:56 AM
The Buckeyes The Buckeyes is offline
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This is why many of us miss Southern Lifestyles. With all the negative reviews of City Furniture I wonder what the Morse family thinks about letting them in the Villages. So many people can't be wrong and for that I will not even walk into City Furniture. I hear Babette's has great furniture.
  #30  
Old 08-06-2015, 12:07 PM
Warren Kiefer Warren Kiefer is offline
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Quote:
Originally Posted by mixsonci View Post
I must weigh in here in support of City Furniture. I ordered a complete bedroom set and later a sleeper sofa. No, everything was not perfect, but really none of them are. They called with a window of time, but sometimes the truck showed up earlier than scheduled. One delivery in fact, they called at 7:30 at night and asked if they could come now instead of the next day, I said yes and my next day was free to do what I wanted to do. Another time they said 7:30 to 9:30 pm for delivery and showed up about 5:30. Lucky for me, I was home. Don't know what would have happened if I didn't get home until 7:30 but I was so no problem. I can't say enough about how nice, friendly and helpful the delivery guys were, they were great. I tried to order a queen sleeper sofa from roomstogo and they wouldn't even take it off the truck, just said, NO, it won't fit and left. I then went to City and even though the guys weren't sure if it would fit, they at least tried, even took the door off first. guess what, it fit fine with a little maneuvering. My point is you can have good and bad experiences with any of them.
I am trying to figure why you are offering a comment supporting this store ??
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