[Medtrans]

On Sundays I always record the show I want and the show after it. That way if football runs over you don't miss anything.

[Diva Kay]

The pencil pushers at Comcast were the ones I talked with....even though each time I asked to speak with their supervisors or someone higher up that could tell me what is going on.

[asianthree]

Up north is working fine. But good wife and madam secretary. Did not DVr in full due to 60 minutes. Had to watch on demand and all the commercials

[JC419]

Just tried the on demand and it is not working. I'm wondering if those for whom it is working have the new X1 platform. I do not. This is a week now that no new shows have been there.

[RedChariot]

Originally Posted by JC419

Just tried the on demand and it is not working. I'm wondering if those for whom it is working have the new X1 platform. I do not. This is a week now that no new shows have been there.

What is the x1 platform? How do I know if I have it ?

[2catsmeow]

Our OnDemand is working and we do not have the new X1 platform.....we have centurylink for our Internet provider....

[Pa & Giggi]

We have the X1 platform and our on demand is not working. I called at the beginning of the week to complain about it and on Saturday they were to send out a tech. Right before he was to arrive he called us to say that there was nothing that he could do from our house as his previous call had the same issue. The problem according to his mgr was from Pittsburg into Leesburg, and that the on demand was not downloading onto the servers in Leesburg. He said it should be fixed within 24 hrs, but here we are and the problem has not been resolved yet. I normally record most of my shows however some nights there are more than 4, so I have to rely on demand.

Hope this is fixed soon.

[zcaveman]

Originally Posted by Medtrans

On Sundays I always record the show I want and the show after it. That way if football runs over you don't miss anything.

If you go into the Scheduled Record of the last program, you can add minutes to the show. For example, I record Madame Secretary and the Good Wife. After seeing when 60 Minutes comes on, I go into my Scheduled Recording of the Good wife and go down to Modify Settings for this Recording Only and add the amount of time that 60 minutes made me go over. Then when I watch Madame Secretary and Good Wife I know how far into Madame Secretary I have to fast forward to get to the beginning of the show and I know that it will go into Good Wife and how long Good Wife will go. It is a real PITA but I have been doing this for a couple of years and I am used to it.

Z

[Medtrans]

For me it's easier to hit the record button for the show following. If it doesn't run over, you delete it.

[Villager Audio Video]

I never bothered before because OnDemand was so reliable that I didn't need to. Seems tonight there is no game delay but I can't/won't watch E3 until I've had a chance to watch E2. Come on Comcast, deliver already...

[mikeandnancy1112]

Comcast Xfinity is working fine in the Village of Summerhill!

[hoopsterdad]

the contact we have used in the past is Debbie_Brainard@cable.comcast.com. key phrase here is in the past. who knows if we will get any response at this time.

[jeff & cheryl]

We generally watch approximately 10 weekly TV shows via On-Demand. For about three weeks we note there has been NO updated content for specific shows. Some shows do not have even the first episode available (Bones). Some shows have only the first episode and the second through forth do not appear. I have logged four calls to Comcast/Xfinity. I have been simply misled each time. My system was reset several times. I was told that a problem exists and would be fixed in a day. That was a week ago. I was promised a refund then later told 'no way'. Now a tech must come to the house. As for customer service - forget it! I participate in the call back C/S survey but still get no response. But, WOW, do we get the mailings to add or upgrade service! Comcast/XFinity is really helping the Postal Service. Oh well, I think another Cable / Internet service is in my near future.

[Diva Kay]

A supervisor is suppose to call me tomorrow and explain what is happening.

[raynan]

We have Comcast/Xfinity and there has been no On Demand at least for 2 weeks. Missing all the premieres/2nd episodes of Grey's Anatomy, The Good Wife and Scandal.
Called them last week, "We're working on it." Called Saturday and was told it was a nationwide problem and they are working on it. I said I wanted a refund for my On Demand coverage, told no $ amount assigned to On Demand because it's free. I told them it's part of my package and the package is not free and that maybe I should look into Prism. Asked to speak to someone who had the authority to refund and was transferred to billing. I got $15 a month back for 6 months. Hope it doesn't mean it will take 6 months to fix. Demand a reduction in your bill. Only thing they understand is money or the threat to change to another company.