[NotGolfer]

[
And I will say again, years under your belt do not automatically give you better skills. The DESIRE to focus, devotion to improving, continuing education and ALWAYS being open to learning, do. There are many professionals out there for whom mediocre is good enough for the duration of their careers.... no matter WHAT field they are in.[/QUOTE]

I have to agree that years don't equal skill. I tried a woman who cuts hair...she's a stylist and not a barber...who did a terrible job on my hair. It's curly and that's how I wear it. She tried to tell me not to "work it" so they were obvious (the curls)...saying that wasn't the way to style it. I'm still on the look-out for someone who can cut well. I'm willing to pay a price (within reason) to get it done.

We have a school right here who turns out folks---many of whom work at the shops here in T.V. In my opinion, there should be someone amongst all these who are up on the styles and can do it right. Still haven't found that to be true.

[Uptown Girl]

Originally Posted by casita37

I think that's being a little unfair to the original poster.
Yes, you can talk to the owner, but the owner is the one who sets the pricing policy to begin with.

That is exactly right. However, there MAY be an error, so it is REASONABLE to call or visit and go over the charge again.
If the owner has integrity, they will certainly listen and assess.
if they do not, then at least you know for certain and can make your future plans accordingly.

[Pibb26]

Originally Posted by Uptown Girl

I respectfully disagree.
Booking a hair appointment is completely different from booking a spa experience. MOST salons do NOT require a credit card # to book a hair appointment.
$37 for a PARTIAL perm is typical and reasonable.

My understanding is that it is a Day Spa with a Salon, not just a salon. Don't know of any two story salons in TV.

Even places like the Hair Cuttery charge over $40 for a partial perm. I think it boils down to perceived value. Some may think $100 hair cut is better than a $10 hair cut...maybe...maybe not.

[Uptown Girl]

Originally Posted by Pibb26

My understanding is that it is a Day Spa with a Salon, not just a salon. Don't know of any two story salons in TV.

Even places like the Hair Cuttery charge over $40 for a partial perm. I think it boils down to perceived value. Some may think $100 hair cut is better than a $10 hair cut...maybe...maybe not.

Well, i won't pick bones on the Day Spa/ Salon vs Salon image and maybe over $40 for a partial perm IS the norm today. The price is usually based on product cost / time involved.

I DO agree with your $100 hair cut statement, however. I worked for 5 years at a men's salon that was mid-priced ($27) quite respectable and happened to be two doors down from a very expensive men's salon. I LOVED IT.
I spent most of every day fixing the $75 haircuts that their men had received and hated. Once I fixed them, they were my clients from then on....I never had to critique or say a word. So, I agree. Price is not necessarily an indicator of quality

[casita37]

Originally Posted by Uptown Girl

That is exactly right. However, there MAY be an error, so it is REASONABLE to call or visit and go over the charge again.
If the owner has integrity, they will certainly listen and assess.
if they do not, then at least you know for certain and can make your future plans accordingly.

Yes, I agree, and she did call. Once she was told it was not a mistake, that it was the salon policy, then my point was that anything over and above that might save her the $37, if the owner made a judgement call, but it would probably be too late to save the relationship with the salon. Who knows, though....maybe the OP would have been satisfied with that and continue to go there, since she did like the perm. Maybe she would be willing to pay the extra next time, since she would know about it. I got the feeling it wasn't the money, exactly, as much as it being a "hidden" add on, but I don't know.

[doran]

Originally Posted by applesoffh

I had a similar experience at the salon in Colony Plaza. I never heard of "tiered pricing"...and I learned the hard way. I brought my haircolor "recipe" with me from my salon in NYC. It didn't matter...the "Level 7" operator knew what was "best" for my hairtype and the color was horrendous. I complained. The fix was equally horrible. I ended up having my hair cut to within 2 inches of my scalp, let the color grow out (the cuts were good!) and finally gave up on the place when I was charged $26 for a blow out which I specifically declined. I refused to pay. Who needs a blow out on 2" worth of hair? Anyway, lesson learned. Unfortunately, I haven't had a really good haircut in over a year, no matter where I've gone.

I have had my hair done at Dimensions Hair, had a leval 1 stylest do my hair cut and style and it was great- Their pricing is for the level of stylist you use a #7 is the highest one and sometimes it is better to use a new stylest I did so and was very happy--I used a #1 this means the stylest was out of beauty school a short time-I would have gone there for my perm but they did not use my perm ISO 2 and would not let me bring my own So I went to the Spa and every one knows this story due to my first post.Please also note Dimensions is in a group of salons owned by the beauty school here--They only hire their graduates!

[CFrance]

I think the OP's point that it was unfair to quote her a price for the perm without telling her rinsing it out wulld cost additiona is a good onel. What was she supposed to do, leave it in?

When we built our first house, we were drawn to one builder because his prices seemed so reasonable. When we got to choosing the model, they said, "Now which second floor do you want?" Turns out the base price was only for the first floor!

We've had many a laugh over that down through the years. "Oh, you wanted BEDROOMS???"

[casita37]

Originally Posted by CFrance

I think the OP's point that it was unfair to quote her a price for the perm without telling her rinsing it out wulld cost additiona is a good onel. What was she supposed to do, leave it in?

When we built our first house, we were drawn to one builder because his prices seemed so reasonable. When we got to choosing the model, they said, "Now which second floor do you want?" Turns out the base price was only for the first floor!

We've had many a laugh over that down through the years. "Oh, you wanted BEDROOMS???"

After reading this post, I thought no, that's not what they charged her for...of course not. You HAVE to rinse a perm. So, I went back and read Doran's original post, and to tell you the truth, I'm not clear on what they did charge her for. I simply can't believe they quote a price for a perm and a different price to rinse it out. Does not make sense. Maybe they put a conditioner of some sort??

Doran, can you please clarify this? It's starting to be a bit like beating a dead horse, but I think it's important that we know what the actual complaint is about. After all, some may decide not to patronize Tuscany because of misunderstanding this thread.

[Uptown Girl]

Originally Posted by CFrance

I think the OP's point that it was unfair to quote her a price for the perm without telling her rinsing it out wulld cost additiona is a good onel. What was she supposed to do, leave it in?

When we built our first house, we were drawn to one builder because his prices seemed so reasonable. When we got to choosing the model, they said, "Now which second floor do you want?" Turns out the base price was only for the first floor!

We've had many a laugh over that down through the years. "Oh, you wanted BEDROOMS???"

I LOVE that story! Thanks!!!!

[Uptown Girl]

Originally Posted by casita37

Yes, I agree, and she did call. Once she was told it was not a mistake, that it was the salon policy, then my point was that anything over and above that might save her the $37, if the owner made a judgement call, but it would probably be too late to save the relationship with the salon. Who knows, though....maybe the OP would have been satisfied with that and continue to go there, since she did like the perm. Maybe she would be willing to pay the extra next time, since she would know about it. I got the feeling it wasn't the money, exactly, as much as it being a "hidden" add on, but I don't know.

You're right. I was affirming that what the OP did (by inquiring) was indeed a very reasonable thing for her to do.

[doran]

Originally Posted by billethkid

Seems to me the time to challenge being over charged was when you paid for the services. Was it not apparent the bill was more than you expected?
Seems odd!!

Anyway we all can have an opinion of what happened at any business establishment. However, the proven most effective way to challenge any dissatisfaction is right then and there and not with the "help" but with the management or owners when appropriate, especially if there was also a dissatisfaction with those you raised the problem with.

My wife is a regular of Tuscany Day Spa & Salon and like many, many other residents of TV find Tuscany, it's help, it's service and customer satisfaction to be outstanding....7 years running!

If you have not talked to the owner yet about your claim, then it seems a little unfair to publicize a dissatisfaction, that now may include a rude encounter.

btk

I asked to speak with the owner and was told she was traveling--my stylest also told me that the owner very seldom comes in the salon-
I spoke with a very rude manager and a gentleman who was polite and stern
I am sure your wife loves the spa and salon- I have no complaints about the service I received--I do have a complaint about the way they charged me
the extra $32.00--when I signed the charge I was asked to sign the total amount with no breakdown--As I had purchased some hair products I did not
realize I was over charged until I returned home--I discovered the breakdown charge in the bottom of my bag: $37.00 partial perm
$32.00 for a shampoo/ finish--I did not receive these services as my stylist rinsed out the perm and towel dried my hair and off I went--If they had told me the cost for a partial perm was $69.00 I would not be complaining as I paid up to $200.00 for my perms in California--
A yes I do have the right to vent regarding this situation as I do not want any one else to go through what I just went through--This situation would never happen in Califormnia!!!!!!!

[doran]

Originally Posted by CFrance

But where would I get the wella hair color? I thought you had to be in the profession to buy that.

My neighbor goes to Fantastic Sam's and is very happy with them. I would try them if they would procure the product for me.

on line--type wwwwellahairproducts.com and order!
If you get your wella hair products Fantastic Sams will let you bring your own hair color--they may ask you to sign a paper stating they are not to be responsable for damage--they will also let me bring my perms--they also do a nice job!

[doran]

Originally Posted by billethkid

does one know the price of the bill before going into a restaurant? No? Do you see a menu and choose what you want? Yes. Would you pay the bill without any comment if it came back double what you thought it should be? Of course not.

Something just doesn't hang together in this "story".

btk

This situation is far different than a resturant--do you go to the beauty shop and ask for the price before services are rendered? I do and was over charged by $32.00 the price they quoted me for a partial perm was $37.00
in their brochure they clearly quote $37.00
in their brochure they quote for hair finishing service $32.00 shamptt/finish
I had neither--I got the perm --she rinced out of the product "not shampoo I was towel dried and out I went no finishimg service--if they had quoted me $69.00 for the partial perm and be done with it--the price is not the problem it is the way they do their pricing--I was never told that there was any additional charges.

[doran]

Originally Posted by casita37

After reading this post, I thought no, that's not what they charged her for...of course not. You HAVE to rinse a perm. So, I went back and read Doran's original post, and to tell you the truth, I'm not clear on what they did charge her for. I simply can't believe they quote a price for a perm and a different price to rinse it out. Does not make sense. Maybe they put a conditioner of some sort??

Doran, can you please clarify this? It's starting to be a bit like beating a dead horse, but I think it's important that we know what the actual complaint is about. After all, some may decide not to patronize Tuscany because of misunderstanding this thread.

When I called the salon to see if they would allow me to bring my own perm and have it applied? They said not and I continued to ask which perm product the salon used! Low and behold it was the ISO product--I ask the price and was quoted $37.00 for a partial perm--as I have short hair!
Due to a cancelation I was able to get an appointment at 10:15am last Saturday--I arrived at the salon at 10:00 am --a gentleman offered me a cup of coffee and told me I would be taken care of soon--the gentleman explained to me that their prices were ala carte and handed me a brochure--I asked me once again for the price of the partial perm and he said $37.00
I must say I was empressed with the service and left a very happy lady:
the rest is history--I returned home to find the detailed credit card charge--found the additional charge of $32.00 and tried to resolve it with the salon--
I was told to look at their brochure to find Hair finishing services--shampoo/finish was $32.00 of which I had neither--the rest is history

[doran]

Originally Posted by casita37

Yes, I agree, and she did call. Once she was told it was not a mistake, that it was the salon policy, then my point was that anything over and above that might save her the $37, if the owner made a judgement call, but it would probably be too late to save the relationship with the salon. Who knows, though....maybe the OP would have been satisfied with that and continue to go there, since she did like the perm. Maybe she would be willing to pay the extra next time, since she would know about it. I got the feeling it wasn't the money, exactly, as much as it being a "hidden" add on, but I don't know.

It was not the money it was the hidden charge I was not told about I would gladly pay $69.00 for the service--I am from California and have paid $200.00 for a perm with no hidden charges"
the relationship has ended I will never return there again!