[Jaggy]

I was double billed for MLB add on- ( it is baseball, $199 for entire season) I called last Friday.. talked to Philippines - she put in a ticket and said I would get call back from Tech to correct.. I called back on Tues this wk.. still no callback..Today I took bill into office on 441- she can't correct but accepted payment less the $199 double charge. but could not correct nor tell me how much to deduct for extra taxes.. I wonder if I will EVER get a call back .. can't wait to see my next bill. Hopefully, it will not scare me as much as this months.
their customer service is so so so SO bad..

[JCMSr]

As of noon today I am officially an x-Comcast customer. Only had the service for a little over 2 months and had nothing but problems. Had I kept the service I would have been on my third receiver. Each time they needed to replace the box they wanted to charge me a $39.95 tech service fee. Told them I could not afford to pay for their crappy equipment. Took 15 minutes on the phone before they finally agreed to terminate my service. Tomorrow I plan to drive to their office in Summerfield to personally return all their equipment only because I do not trust them to properly credit my account. Life is too short to put up with their poor customer service.

[Steve & Deanna]

Do yourself a HUGE favor and stick with Brighthouse. We have Comcast up north and Comcast in TV and, trust me, they do not care if you have two accounts as their excuse is that 'it's regional.' I wanted to turn off service up north and turn it on down south and vice-versa but Comcast does not do that. I went as far as to write to the VP of Customer Care in Philly and their best solution was to participate in a seasonal program which we do in both places now. So now, when my seasonal is up in both places, I call them to get a 'promotional' deal.

[folkh]

Originally Posted by Sunshine Shelly

I need a reality check please! Our house is south of 466A and when we built the house, we contracted with Brighthouse for cable, Internet, and phone service. I have no issues with Brighthouse service but I have comcast in MD and want to switch service to comcast in FL (at least I'd understand the remote). I've called Comcast at least 5 times, I've signed up for service via their website, and I just called to confirm installation for this coming Thursday to be told that they cancelled the installation order because I have to walk in to the Leesburg location, show them the deed to our house to prove it's ours, and then they can provide service! Is this really what is takes to get Comcast service in TV? Does anyone have a better way to get installation? I'm at a loss! Thanks for the help!

Call Debbie Brainard @ Comcast I am sure she can help. If you do not get her leave a message with your problem and she will get back to you. Wonderful service!!! Debbie Brainard 904-256-1800

[looneycat]

Originally Posted by Sunshine Shelly

Everyone, thank you so much for your replies - greatly appreciated. Alanmcdonald, I am so sorry they put you through that process. I want the Villages channels as well which I believe are only with Comcast -- that's actually the driver of the change. And the remote but if it were not for TV channels, I would spend the time trying to learn the Brighthouse remote based on everyone's feedback. Like all of you who have or had Comcast service, I get a lump in the pit of my stomach when I have to call them. Thanks everyone!

shelly, you're not hearing what is being said, if you like outages, poor service that comes many days after the problem starts, unresponsive customer service then go with comcast, the daily sun newspaper covers the same info you would get on the villages tv station as does the radio station. it is not worth the hassle to deal with comcast. I thought your first call to them would have given you a strong taste of whats to come with them!

[rp001]

I find it amazing that these issues are still,popping up and it is so bad a vp from comcast has chosen to give her number out. I'm sure she is more than aware of her company's disgusting reputation but as of yet nothing is being done about it. She must just be in charge of damage control. Their philosophy has not changed obviously. It pays to be a monopoly. The villages should be demanding a good hard look at the franchise agreement with these cable companies regarding this very poor and ongoing problem. That is the only thing that will get their attention!

[Allegiance]

I wonder if The Villages has a consumer advocate? An advocate can centralize the unity that The Villages already has. Maybe also centralize petitions, protests, boycotts, etc.

I had one online chat with Comcast that lasted over two hours, the person was so stupid it was funny. I saved the transcript.

[livsea2]

If you ever have a problems with comcast over a billing or service issue file a complaint with the state public service commision. Not only will you problem be remidied the same day but also without the run around and BS of dealing with their incompetent customer service employees. I had a problem with them as a snow bird and them messing up my billing for months each winter, two years straight. After the second identical episode the manager (you deal with a manager of public service complaints with in an hour of your complaint) the manager gave me a $50 a month discount for my troubles. When I asked for how long he said "from now on". It lasted about 9 months until I moved down here perminately. File a complaint wait about an hour or so, a manager will call you and reslove your problem right away!

[big guy]

We call it Comcrap!

[CFrance]

Originally Posted by livsea2

If you ever have a problems with comcast over a billing or service issue file a complaint with the state public service commision. Not only will you problem be remidied the same day but also without the run around and BS of dealing with their incompetent customer service employees. I had a problem with them as a snow bird and them messing up my billing for months each winter, two years straight. After the second identical episode the manager (you deal with a manager of public service complaints with in an hour of your complaint) the manager gave me a $50 a month discount for my troubles. When I asked for how long he said "from now on". It lasted about 9 months until I moved down here perminately. File a complaint wait about an hour or so, a manager will call you and reslove your problem right away!

For those of us who don't know, is that these people? Welcome to the PSC Web Site

[elbear]

Comcast tried to bill us for a modem/router that we personally own! If Brighthouse was north of 466 we would switch.

[Shimpy]

Originally Posted by JCMSr

Tomorrow I plan to drive to their office in Summerfield to personally return all their equipment only because I do not trust them to properly credit my account. Life is too short to put up with their poor customer service.

Be sure to keep reciepts for everything returned. I did the same with Century Link and still had to fight them for months after because they claimed I never returned them.

[Lpierleo]

We have Nrighthouse are able to do vacation hold. Easy Peasy. Wouldnmnever go back to Comcast. However, to each their own.

[JCMSr]

Called Comcast last week to cancel service. Customer Retention Department handled call. Service Rep did his best to change my mind but told him it was too late and that I already had new service from someone else. He tried to convince me that all of my problems were due to the fact that all of the coax cables needed to be changed out in our home for the X1 system to work properly. First I explained that all of the wiring was just installed (new home, prewired during construction) and second, that the system was installed by Comcast techs. Sounds like they will stop at nothing to convince you to give them another chance. I finally explained very nicely that the wiring had nothing to do with what I considered their poor service, i.e. three calls to tech support with promised to return calls within 24 hours. Still waiting.........

[hotrodgary]

Their offices are on the north side of 441 just before Babette's Furniture store before the Cecil Clarke Chevy dealership. Comcast service is SOOOOOO horrible, I finally had to call their home office in Pittsburg, I think . Good Luck.