[Nick B]

Thinking back how nice it was to go to Sears Penny's or Montgomery Ward. But here we are.

[PugMom]

Originally Posted by DaleDivine

I'm glad we have fantastic mail people in Charlotte. If the package is too large for a box, She will deliver it to my house in her personal car using her gas.

yeah, it's the same in our area, too. our gal will hand deliver packages, -ones that are too heavy come by golf cart. we must be the lucky ones.

[PugMom]

Originally Posted by richs631

This is totally on the mail carrier. Amazon can not deliver to the parcel locker. It must have been shipped via the post office.

we have had ours come by the amazon delivery truck.

[newgirl]

Happens to me all the time, most of the time( not Amazon, they are good most of the time) I end up without the item and without getting my money back. If ups said they delivered it ( and say they have GPS to prove it even when I have been home all day) your screwed.
I don't know why we do not get mail delivered to our homes like every other house I have lived in. With so many retired folks that can no longer drive or are sick, it just seems like a crazy thing to have to go to your mailbox a mile away everyday.

[DeafDeaf]

Every time my package is delivered, the AMAZING AMAZON guy took a photo and texted it to me - so I know it is delivered there!

[CoachKandSportsguy]

With the USPS funding cuts and other current issues, the delivery system is filled with the guaranteed graduates of the modern public education system. A faux credit card advertisement regular envelope was opened prior to delivery to see if the account number could be copied and used prior to the delivery. . . It wasn't a bank credit card so no big deal.

So keep your credit card limits as low as possible, helps with value on the black market. Learn to shop locally with cash, and remember that any one with an address of the villages is assumed to be rich from the perception of the working class. It not your reality that is important, it is everyone else's perception which is their reality which is with what everyone deals.

good luck all

[DLJ1657]

Originally Posted by EdFNJ

It's run by the USPS 100% although don't know who does the actual hiring. The mail boxes themselves are legally USPS property just like a mail box you attach to the side of your house is. I have little doubt this system was arranged between the USPS and the powers that be here in (AKA Morse's) for convenience of delivery to 120000+ people.

I believe the USPS contracts the mail delivery system to our stations. Some contracts may be annual, some longer - not sure. They put out "Invitation to Bid" notices and individuals submit their contract price based on the job description. When they are awarded the contract, USPS pretty much washes its hands of anything that happens once the contractor picks up the mail from whatever depot is supplying (I believe Lady Lake has most of ours). I had a situation a few years ago where I received notification that a package was in my box. When it wasn't there, I knocked on the door and asked the person sorting about it. Two days later it was in my box. I was not so fortunate last year - a small package was reportedly delivered. I contacted the woman who is responsible for our section of the mail station. She was young, new on the job, and had quite the attitude. I've seen the inside of the mail station - with so many people having their mail held periodically, there seems to be piles in corners and on shelves around the building. I assume they "have a system" but to me it looked like clutter! The young woman told me she puts into the correct boxes whatever mail comes in and has no reason to have to look around the building. I called the company who shipped me the product, and they immediately sent out a replacement which I received (this was July 2020). In January 2021 the missing package suddenly appeared in my mailbox!!

[retiredguy123]

Originally Posted by DLJ1657

I believe the USPS contracts the mail delivery system to our stations. Some contracts may be annual, some longer - not sure. They put out "Invitation to Bid" notices and individuals submit their contract price based on the job description. When they are awarded the contract, USPS pretty much washes its hands of anything that happens once the contractor picks up the mail from whatever depot is supplying (I believe Lady Lake has most of ours). I had a situation a few years ago where I received notification that a package was in my box. When it wasn't there, I knocked on the door and asked the person sorting about it. Two days later it was in my box. I was not so fortunate last year - a small package was reportedly delivered. I contacted the woman who is responsible for our section of the mail station. She was young, new on the job, and had quite the attitude. I've seen the inside of the mail station - with so many people having their mail held periodically, there seems to be piles in corners and on shelves around the building. I assume they "have a system" but to me it looked like clutter! The young woman told me she puts into the correct boxes whatever mail comes in and has no reason to have to look around the building. I called the company who shipped me the product, and they immediately sent out a replacement which I received (this was July 2020). In January 2021 the missing package suddenly appeared in my mailbox!!

Not exactly. The individual mail boxes and the lockers at the postal stations are owned and managed by the USPS, which is the Federal Government. The people who work at the postal stations are either direct Government contractors or they work for a Government contractor who has a contract with the USPS. USPS is responsible for delivering mail to the mail boxes, and everything delivered must have U.S. postage on it. Nothing can be placed in the mail boxes unless postage has been paid. USPS does not "wash its hands" until the mail is delivered into an individual mail box or one the the postal lockers. The Federal Government has total management control over the mail delivery system in The Villages. The Villages really has nothing to do with the mail delivery system.

[jimjamuser]

Originally Posted by Cathy Kennedy

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

The good ones go to missing-package-heaven. The bad ones are doomed forever to ride in the back of a hot and bumpy UPS truck, where they get crushed and beaten for eternity.

[MrFlorida]

I don't trust USPS anymore, I have most of my mail delivered electronically, especially bills and important documents.

[nancyre]

Apparently not just here. My husband shipped a military group item to a member with insurance - it was an expensive item. He filed a claim with the USPS and was told tough we noted it was delivered to the mail boxes we don't give a crap that the right person got it.

[Kenswing]

The two guys (and their wives) who run our postal station are rock stars. It's FedEx who is constantly screwing up our deliveries.

[retiredguy123]

Originally Posted by Kenswing

The two guys (and their wives) who run our postal station are rock stars. It's FedEx who is constantly screwing up our deliveries.

I thought rock stars made millions. Why are they working in a postal station?

[EdFNJ]

Originally Posted by MrFlorida

I don't trust USPS anymore, I have most of my mail delivered electronically, especially bills and important documents.

Yea, I just had 3 lbs of pistachios delivered by EMAIL! Opening the photo was easy but getting those damned nuts out was a b1tch!

[Pairadocs]

Originally Posted by FLgirlNow

I posted a thread on here a couple of months ago for the same issue. My mailbox is at Chula Vista. Had to escalate my lost packages (more than one) to the Manager at the Post Office in Lady Lake. Long story, short: after escalating the problem up to the SunCoast District, did get some help but it was short-lived.

Since then have received other's people packages (I just go deliver to their house), have also just this last week had another of my packages say it was delivered to my box and not there & no key. Printed off the tracking info and took to the Lady Lake PO and spoke to a Manager (Matt). I will note I had previously tried to talk to our Carrier who was in the back of our boxes, but she refused to talk to me and said it wasn't her responsibility to find misdelivered packages.

Found out from Matt that they use a contractor service Carrier for packages. He tried to get ahold of the guy on the phone and couldn't reach him. Matt said he'd go up to the boxes to see if he could find my package and then call me within a couple of hours. He did just that. Found my package in another person's box and then put it in mine. Also he STILL had not heard back from the contract carrier.

Will make another note that while I was standing at the post office waiting for Matt to first try to reach the carrier, two other women were speaking with another person at the post office and they had 3 packages missing. It had been a couple days and the post office had given up trying to find them. They were being told all they could do was file a claim on-line. They were very angry and frustrated.

If it's priority mail then there's insurance where a claim can be filed. If it's not, then many times you're out of luck. Many products on Amazon are small business sellers and can't and shouldn't be held responsible for the incompetence of the post office. Postage was paid and the USPS is responsible to deliver. If they don't, they should be the ones to pay for the product and the customer -- us -- shouldn't have to go through the frustrating hassle of filing out claim forms, etc. In fact, the Carrier should have to complete the claim form and then they'd probably learn to be more careful when delivering packages & mail.

Don't know which post office box location you're at, but you're not alone in the frustration of frequently missing packages or having to go redeliver. As for their "redelivery box" -- had a letter for someone else and wrote on it "not at this address, return to sender" and the carrier just put it back in my box. I had to take it to the Post Office and explain and give it to one of the clerks (envelope return address looked like it might be something important and it also said "don't forward").

The "keyboard" warriors on this site will of course refute what you have written, you can count on it. I can tell you it has been a nightmare for years, used to have a place down in Spanish Springs where folks who were NOT part of the U.S. Postal service, went through resident's mail and some of the very unprofessional remarks I overheard there I would not repeat (again, there are those who would swear it was not true), in all the ensuing years, we've only found it getting worse (due to Covid and the increased number of mail order deliveries ?). In all the places and all the states and neighborhoods we've lived in throughout the career years, have NEVER had as many letters (some VERY important looking !) delivered to addresses not even close to ours, so many missing packages (so fortunate that we have had other residents bring our packages which had been delivered to them (again, at an address not even close to ours !). Thankfully we live in a community where most people are honest and go out of their way to do the job of the "mail handlers" and delivery people, but yes, it is abysmal, and we all know what happens if one mentions anything that is not "perfect" in The Villages ! It's like you are trashing the entire community if you simply state the truth... as YOU did very well ! I hope you get your package, it's heartbreaking and in some cases very serious (like IRS letters, checks, etc. )