[Chellybean]

Originally Posted by aloha

the local sam's club is the worst one i have ever dealt with. I do not plan to renew my membership. It is no longer worth the price and the terrible service.

agreed!!!!!!!!!!!!!

[photo1902]

Originally Posted by Chellybean

That is the exact problem, most of the employee's say let them fire me I don't care. these people are not paid enough to give a Cr*p to care period and they are not well trained. The turnover is so high that the MOD's (manager on Duty) are burned out and are the only ones that have authority to do anything. Most of the people that are retired may have time for there nonsense but some have better things to do with our time, then to waste it in stores that breed incompetents. The upper Management and CEO's are more interested in balance sheets today then getting on the frontline and fixing the problems.
Why the heck do you think so many of there stores are closing , it is just not the area or economics', its there business model that needs to be overhauled, (words of Elon Musk Recently)JMHO

Wow. Take a deep breath. It'll be ok.

[Chellybean]

Originally Posted by Mrmean58

Actually the bottom line is you can get cheap prices or customer service, you can't have both. Companies/stores that promised both either offered inferior products or are out of business. The saying you get what you pay for exists for a reason. If you're expecting top notch customer service at a warehouse store maybe you need to reset your expectations.

NOT always true, check competitive prices, Sam's is no longer cheaper prices!

[Chellybean]

Originally Posted by photo1902

Wow. Take a deep breath. It'll be ok.

LOL, ok thanks, I forgot to take a deep breath, lmao

[Stu from NYC]

Originally Posted by B-flat

How about that I heard from my brother in law's sister whose friend is the manager of the Costco in Fairbanks Alaska that a Costco will be taking over the BJ's Wholesale club that hasn't been built yet on 441.

I know exactly where that new location will be.

[oxfordreb52@gmail.com]

Originally Posted by EdFNJ

If it's free shipping you want Amazon Prime gives you 100x more value than Sam's since you wouldn't be going into the store in either case plus you get free movies, music and lots of other goodies. I only remain a member of Sam's for the local $1.50 dog n' soda (and even that's mostly gone now since no more sauerkraut or mustard or relish !)! Our once every 6 week or so trip to Costco & TJ's and Whole Foods covers everything that Sam's has plus more. Not going to renew my just expired Sam's membership until post-pandemic hot dog, soda & sauerkraut is back!

If you are unsatisfied with the service, you can cancel the subscription and get your money back. Also, from what I understand you can get you hot dog without a membership there to just like at Costco. I might be wrong but I know for a fact that you can at Costco.

[Grill Meister]

WOW!!!!! That's just terrible and I know that they will be devastated with the loss of your business. Poor baby....boo hoo.

[Guitarman1951]

We love the upgraded membership and have had none of these problems. We use the scan and go app on our cell phone and don't have to stand in any checkout lines. Judging from the massive crowd of shoppers
that are almost always there, this store isn't going out of business anytime soon.

[Guitarman1951]

Service will get worse as the minimum wage increases force stores to lay off more employees.

[NoMoSno]

Will be avoiding Sams when the 441/25 overpass removal gets in full swing.
A 2 year project that will create a "cluster" in that area and beyond.

[MandoMan]

Originally Posted by Chellybean

Sam's Store on 441 by Homedepot

Don't be conned folks the upgrades membership is a joke, other than getting in the store at 8 am which they don't have any employees that know what they are doing and not enough employees to service the customers. Its a Chit show!
Sam's is in a self destruct mode and I cant wait to see Costco here.
The Manager on Duty Lacey is Laughing with other employees instead of doing her job and helping the service desk with employees that don't know what they are doing PERIOD!
The General Manager is not watching the store and how it is running.
From 8:30 am to 9:36 am no one would pick up the phone in Tires and Batteries and or the service desk.
Try calling 352-751-5150.
Unbelievable!!!! Good luck folks, Sam's stores in my home town finally closed down due to poor customer service!!!
CRAZY!!!! No one cares!

While I agree with you that the upgrades may not be value for money for most people, I’m a business member, and I have very much appreciated being able to get into the store a couple hours earlier than do most people. We don’t NEED help from employees, and we don’t NEED people to answer phones. The employees are busy getting ready for the day and restocking.

Business members know exactly what they want. They find it, pay, and get out, often with a large purchase. They don’t window shop. The Sam’s Club in Lady Lake is the busiest one I’ve ever seen, and a lot of the people just poke around looking at things. Also, a lot of them move VERY SLOWLY. I understand why, and I sympathize, but it is frustrating when you are pushing a big flat cart piled with things and need to get out. From eight to ten, we can go much faster. We can also get through the checkout line faster. Some people seem to have never used a scanner or card reader before, and that slows things down. So I find my Business membership money well spent because it lets me go faster. That’s part of what it is for.

[banjobob]

Originally Posted by dewilson58

It's very hard to find customer service any where. I hate to be a grumpy old man, but I feel customer service is lacking in most places (everywhere) for the last 10 years.

We no longer shop Lowe’s, no staff on the floor to ask questions on finding items or for information about an item. Contrast at Home Depot , I feel a better selection of goods and staff all over the store to help locate items and help with questions.

[4557Spahr]

Sams Clun was never set up for top notch customer service. In fact, we scan, checkout, our own groceries with our phone. If you need a lot of attention ACE is the place for you.

[stiching]

Tires and Batteries department are open from 10:00am to 6:00 pm everyday

[Larchap49]

Originally Posted by Stu from NYC

The reason we took out a plus membership a few months ago was for free shipping and a few other discounts and it is working well for us.

Been a member of our hometown Sams for many years and do not expect much in the way of service in the store on any product needing an explanation.

Have found tires to be inefficiently run no matter which store we go to and if it was not for the very very cheap price on tires and service would buy tires elsewhere.

Bottom line is harder and harder to get service in any big box store.

Something you should know about tires from the club stores. They are not the same as you get from the tire store. They are made to the club specifications with up to 4/32 less tread than the ones from a tire source hence the cheaper price. Only way around this is to compare product numbers. If by chance they are selling first run tires the price will be comparable to other vendors. I am knowledgeable in this regard as I have 25 years in the automotive service and tire industry. My recommendation would be to purchase tires from your car dealer if they offer a price match guarantee as most do. If not then use a reputable tire store.