[angiefox10]

Originally Posted by linandvin

Wow! Thank you for the heads up! I just spoke with AT&T and they wanted to charge me $300. Brought it down to $50. I suggested it would be quite unfair, and probably illegal, to charge some people and not others. The ***free*** microcell is on its way. Thanks again!!!!

The first person I spoke to told me she had to charge me. I made my case that they sold me a phone I couldn't use in my home. I asked to speak to her manager and we either got cut off or she hung up. When I called back the second gentleman approved it without question. He cut the price to $99.00 charged my credit card for the $99.00 and then credit my account for the same amount. *shrug* I don't understand it... but we have our Microcell and have all bars through the house!

I think if you don't get someone to help.... call back.

[linandvin]

Yes, mine was$9.99 shipping and handling which is being credited back to my account. Glad it will work better! Thanks again!!!!

[angiefox10]

Originally Posted by linandvin

Yes, mine was$9.99 shipping and handling which is being credited back to my account. Glad it will work better! Thanks again!!!!

[English Ivy]

I just got off the phone with AT&T at the number above Freeda provided. I'm sick of only one or two bars and dropped calls and decided to inquire about the microcell.

I was told the only way they will give you one free is if you received a promotional letter or email, that you cannot just call to get one. So for everyone who has received a "free" microcell, did you have the letter/email promotion or was it just by a phone call? By the way, she didn't even offer to sell me one for $199. Just said there's a known outage in this area and they're working on it.

Before I call back and talk with someone else thought I'd get further details. Thanks!

[angiefox10]

Originally Posted by English Ivy

I just got off the phone with AT&T at the number above Freeda provided. I'm sick of only one or two bars and dropped calls and decided to inquire about the microcell.

I was told the only way they will give you one free is if you received a promotional letter or email, that you cannot just call to get one. So for everyone who has received a "free" microcell, did you have the letter/email promotion or was it just by a phone call? By the way, she didn't even offer to sell me one for $199. Just said there's a known outage in this area and they're working on it.

Before I call back and talk with someone else thought I'd get further details. Thanks!

I did not receive the letter and the first person I spoke to said the same thing. I asked to speak to her supervisor and the line disconnected. Probably an accident.... but glad it did just the same. I called back and talked to a gentleman by the name of Phil and he took care of it for me. He was VERY helpful.

[English Ivy]

Originally Posted by angiefox10

I did not receive the letter and the first person I spoke to said the same thing. I asked to speak to her supervisor and the line disconnected. Probably an accident.... but glad it did just the same. I called back and talked to a gentleman by the name of Phil and he took care of it for me. He was VERY helpful.

Thanks Angie, that's what I thought. Guess I'll just try calling back and hopefully get someone else. It would be great if the call would drop in the middle of the conversation. That would certainly prove the point!

[angiefox10]

Originally Posted by English Ivy

Thanks Angie, that's what I thought. Guess I'll just try calling back and hopefully get someone else. It would be great if the call would drop in the middle of the conversation. That would certainly prove the point!

I had to call from my land line.... I couldn't call out from my cell... or it would have dropped. *laughing*

[Freeda]

Originally Posted by English Ivy

I just got off the phone with AT&T at the number above Freeda provided. I'm sick of only one or two bars and dropped calls and decided to inquire about the microcell.

I was told the only way they will give you one free is if you received a promotional letter or email, that you cannot just call to get one. So for everyone who has received a "free" microcell, did you have the letter/email promotion or was it just by a phone call? By the way, she didn't even offer to sell me one for $199. Just said there's a known outage in this area and they're working on it.

Before I call back and talk with someone else thought I'd get further details. Thanks!

Hi English Ivy, I, too, did not get a promotional letter or email offering me the Microcell; I just called AT&T because I had learned here on TOTV that someone else in TV had received the promo letter offering the free Microcell; so I asked for one, too, and got it. Also, at the local ATT store in Summerfield, where I went around the same time, I mentioned that I was being sent a Microcell and they indicated awareness that there was a serious reception problem in at least parts of TV.

If you're still having a problem getting the charge for it waived maybe just try following up with a manager or someone higher up than the regular rep who answers your call; and point out to them that there are others in TV who are getting these free. I would go so far as to offer to let AT&T send a rep to my home to observe the weak signal, if you have to. I hope this info helps you.

[springfield]

att would not give us the micro cell, if they gave us half off, they were going to charge us $5 a month. The deal changes depending on who you talk to. We switched yesterday to Verizon, lots of bars, yippee. We also got a landline from Century Link. We didn't realize we were already paying for a phone line to get the internet, I am so duh! For about $10 more, they upped our internet speed, and have unlimited long distance, local, and even international.

[swimdawg]

AT&T service has been a bone of contention for me since I initially visited in January. I'm practically on a first-name basis with them! The bottom line is that they say that the new tower will be activated on the 25th of this month....and two more towers are coming shortly. The new towers are located at Cherry Lake and E. County Hwy/466A; Buena Vista - E. County Road and El Camino/ R. 25 near 165th County Hwy. Since I don't know my right from my left these days, I have NO IDEA where these places are....but that is the latest update from my "friends"??? at AT&T.

The interesting fact is that I did receive the latest update while at the TOTV luncheon at Crispers last Friday. I announced the update to the crowd and a round of applause was heard throughout Crispers! I hope the AT&T supervisors heard it as well. If I hear any more updates, I'll keep you posted.

[Bill-n-Brillo]

Thanks for posting this, swimdawg! We'll see how different our signal is when we get back down there in Dec.!

Bill

[BigLew]

Originally Posted by swimdawg

AT&T service has been a bone of contention for me since I initially visited in January. I'm practically on a first-name basis with them! The bottom line is that they say that the new tower will be activated on the 25th of this month....and two more towers are coming shortly. The new towers are located at Cherry Lake and E. County Hwy/466A; Buena Vista - E. County Road and El Camino/ R. 25 near 165th County Hwy. Since I don't know my right from my left these days, I have NO IDEA where these places are....but that is the latest update from my "friends"??? at AT&T.

The interesting fact is that I did receive the latest update while at the TOTV luncheon at Crispers last Friday. I announced the update to the crowd and a round of applause was heard throughout Crispers! I hope the AT&T supervisors heard it as well. If I hear any more updates, I'll keep you posted.

as those tower dates have been given to me as the first tower may be in operation by November and the others within 6 to 8 months of that???

I got my microcell free after going to the store and asking them for a refund as I was sold a phone that they claimed would work in the Villages where all of their coverage maps show good to excellent coverage. After much 'discussion' they (AT&T) finally gave in (the store personnel cannot make this decision) and I got a free microcell, it still doesn't help when I sit in Toojays and see the 'no service' msg on my phone

[swimdawg]

Originally Posted by BigLew

as those tower dates have been given to me as the first tower may be in operation by November and the others within 6 to 8 months of that???

I got my microcell free after going to the store and asking them for a refund as I was sold a phone that they claimed would work in the Villages where all of their coverage maps show good to excellent coverage. After much 'discussion' they (AT&T) finally gave in (the store personnel cannot make this decision) and I got a free microcell, it still doesn't help when I sit in Toojays and see the 'no service' msg on my phone

I hear ya loud and clear........it is VERY frustrating dealing with these AT&T Customer Service reps. I wasted way too much of my valuable time waiting and waiting and waiting for these people to answer my questions. Hopefully, things will improve........but I'm not holding my breath........

[Posh 08]

Originally Posted by swimdawg

I hear ya loud and clear........it is VERY frustrating dealing with these AT&T Customer Service reps. I wasted way too much of my valuable time waiting and waiting and waiting for these people to answer my questions. Hopefully, things will improve........but I'm not holding my breath........

I had AT&T, Cingular and another subsidiary Sun since I started my cell phone days. They were always top notch until March of 09 when signal went to the dogs. The reps all gave me the same hype, it was my equipment. Finally paid the early buy out and switched to Verizon. Been very happy with them here in rural Virginia and where ever I travel.

[Eve2278]

We live off Rainey Trail. Awful service. Calls drop all the time. Anyone who has At&T in our neighborhood has to go outside to make a call. My husband called my phone as we were standing right next to each other and my IPHONE never rang. We had the sim card change and it still didn't help. AT&T offers for 100.00 (no longer free) a product called M-CELL that is suppose to act as a mini tower. However they told us you should have Comcast internet for it to work because for some reason Centrylink doesn't work well. You plug the mini tower into the modem/wireless. It worked well for my husband's blackberry he got 5 bars and on the phone's face it says AT&T M-CELL so you know it's activated but my Iphone has a hard time picking up the signal.Customer Service told me to go into Settings,General,Network and disable 3G (oh yeah, won't work with 2G phones) then once disabled my phone goes into 2G (E) then I go switch back into 3G and at that time (sometimes) my IPHONE picks up the M-CELL signal. When it works its great. We are still going to request we get that 100.00 back. Not fair to pay for cell service and have to buy additional equipment to get it...Were thinking once AT&T moves to lake Sumter the service may get better. They just need more towers!! NOW I must tell you when I go into 2G (E) I actually get 4 bars... Crazy!! I told AT&T that and they knew it already but they said you can't use the data with 2G...