[jackie wark]

I overpaid, by mistake, my last bill on Jan 7th and have been calling and visiting their office in person ever since. They keep saying someone will call me back or offer to send an email to a supervisor. It is a month now and they owe me $700 refund.
Be very careful if you sign up for service with this company! They seem attentive with their technical support but NOT will their billing.
any suggestions? Jackie

[villages07]

I feel your pain..they are a tough company do deal with.

See this old thread where someone posted a local supervisor contact. You may be able to get some satisfaction here.

Comcast & POA

Here's the details:

Ms. Debbie Brainard, Area VP for Operations
Debbie_Brainard@cable.comcast.com
904-256-1800

[TV Tom]

Comcast customer disservice is second to none. Good luck!

[784caroline]

Can I ask how you paid ...or overpaid....$700. That sure seems like a lot.

I dont know what your monthly bill is or should be but Comcast will or should be giving you credit for the entire amount paid...hopefully it was via check. If that is the case ,,and you are still receiving comcast service, you will see credits for the next couple of months with no additional payments due. I know you probably dont want to hear that, but it is unlikely you "lost' the money.

If you paid via credit card , just dispute the overpayment with the credit card company.

[Sanibel7]

Originally Posted by 784caroline

Can I ask how you paid ...or overpaid....$700. That sure seems like a lot.

I dont know what your monthly bill is or should be but Comcast will or should be giving you credit for the entire amount paid...hopefully it was via check. If that is the case ,,and you are still receiving comcast service, you will see credits for the next couple of months with no additional payments due. I know you probably dont want to hear that, but it is unlikely you "lost' the money.

If you paid via credit card , just dispute the overpayment with the credit card company.

Last year I paid the bill as normal and the following month discovered we were paying for services that we did not recieve. We were told that they could not do anything about the months that we already paid for services not provided. Comcast is the worst company.

[rubicon]

Comcast's service people have been very responsive to my concerns. Debbie Brainard and her staff are excellent . While not making any accusations, it helps if you remain civil.

As to an overpayment of $700 WOW. Frankly I don't know how you can get to a $700 monthly fee? Perhaps a clearer explanation of the math here will help us all. But for $700 Comcast could place live entertainment in your family room. there has to be a math error here

[downeaster]

I recently received my bill and it had increased by about $20.00. I called Comcast and not only had the increase resolved by had a decrease plus an added channel. It was all accomplished easily and politely.

I have had many occasions to call Comcast for service and help. I find them very easy to deal with.

[Villageswimmer]

To me the customer service ranges from poor to outstanding depending on who answers your call.

I had so much trouble with six custo er service reps, I was ready to quit Comcast altogether. Tried one more time and got a knowledgeable and helpful young man who solved my problems. So much so that I asked him to connect me with his supervisor. I gave him a glowing, well deserved, recommendation.

I think many of them are not trained properly. Comcast in Pennsylvania is far more customer oriented, IMHO. They've improved dramatically over the past few years,.

[janmcn]

Originally Posted by naneiben

To me the customer service ranges from poor to outstanding depending on who answers your call.

I had so much trouble with six custo er service reps, I was ready to quit Comcast altogether. Tried one more time and got a knowledgeable and helpful young man who solved my problems. So much so that I asked him to connect me with his supervisor. I gave him a glowing, well deserved, recommendation.

I think many of them are not trained properly. Comcast in Pennsylvania is far more customer oriented, IMHO. They've improved dramatically over the past few years,.

My sister, who lives in PA, would beg to differ with you about Comcast customer service in PA.

[jerseylady]

Comcast in NJ was a nightmare.

[raynan]

I have 2 neighbors that were overcharged on their January bill. It had increased by over $20 with no explanation. They both called and had it decreased but how many others didn't notice or bother to contest it????

[Barry1]

Comcast just is a Terribly Managed Company, whose ranks are filled with incompetency, with most of them at the Top. I usually don't like the word Hate describing my frustration when dealing with a Service Provider, but in the case, Hate is probably too tame of word to use for Comcast.

Don’t wait, get rid of Comcast, you will be glad you did.

[california dreamer]

One of my former jobs was customer service Supervisor for cable company in CA. And before that, I was a customer service trainer/monitor for another cable company. All I can say, is keep pushing, til ya get to the right person who can help you. Cable companies are VERY used to giving out credit to it's customers, and will do almost anything to keep you as a customer. We have had to call Comcast at least 10 times since we moved here a month ago. But, we like their product, hi speed internet, etc; and will most likely stay with them until they quit working with us.

[Finallyfree]

South of 466a I suggest Bright House. Faster Internet and amazing customer service with technicians on duty 365 days a year. We had Comcast in Atlanta and were so happy to have an alternate cable company to choose from here.

[ecs828@me.com]

Clark Howard, the radio-tv consumer guru, said Comcast had the worst customer service of any company in the nation. He later said it had improved but was still very poor. My own experience with Comcast is finally over and I will never have them again. I love my Direct TV!!!!