[Villager Dude]

Other than a satellite dish or Comcast what is available between 466 and 466 A ?

Is ATT U Verse available and is it any good ?

I think we should be contacting the County commissioners as I think they award the contracts to the various companies and give some exclusive territories.

Thanks

[Buffalo Jim]

Each of the cable and dish and phone providers utilize a method of billing that not even Einstein could have figured out . They have all been doing it for years .

This seems to be a situation in which some government over-site to impose rules which would require clear easy to follow consumer pricing . Even a bank could not get away with this type of deliberate pricing chicanery .
Perhaps a letter campaign directed to the offices of our State and Federal representatives might at least get some " pricing disclosure reform " on the table .

[Parker]

Originally Posted by swimdawg

Please let me know when Brighthouse is available north of 466A. I'm in!

Ditto for me too!

[LianaB]

My bill with Comcast jumped $26/mo after the first year too, with a basic pkg. I called and they lowered it, but may still switch to Brighthouse

[billethkid]

Originally Posted by Villager Dude

Other than a satellite dish or Comcast what is available between 466 and 466 A ?

Is ATT U Verse available and is it any good ?

I think we should be contacting the County commissioners as I think they award the contracts to the various companies and give some exclusive territories.

Thanks

Bingo!!!!

[perrjojo]

Comcast is a crook? Comcast, like any other large company has it's problems. The customer service is outsourced to a foreign company and that is frustrating; however calling them a "crook" is a little harsh.

[BobnBev]

Originally Posted by Buffalo Jim

Each of the cable and dish and phone providers utilize a method of billing that not even Einstein could have figured out . They have all been doing it for years .

This seems to be a situation in which some government over-site to impose rules which would require clear easy to follow consumer pricing . Even a bank could not get away with this type of deliberate pricing chicanery .
Perhaps a letter campaign directed to the offices of our State and Federal representatives might at least get some " pricing disclosure reform " on the table .

Geezzz, Jim, ya lost me on this one.
My bills from DirecTV and AT&T, for the cell phone,
couldn't be any clearer or less confusing.

Maybe I'm just lucky.

[gingersnap]

We have Comcast and have had numerous billing problems. I don't know if anyone else has had this problem, but, they turned us in to a collection agency because they said we did not return their equipment when we moved from one house to another within TV. When in fact, we returned the box in June and I had a receipt to prove it. (We were not moving to the new house until August and headed north, hence the reason to return equipment for the two month span.) The collection agency was calling us on a DAILY basis...SEVERAL times a day. We were being charged $400 for the equipment. I tried on numerous occasions to make the collection agency understand that we did not owe the money, but they don't want to listen. I also tried numerous times to talk to someone at Comcast by calling the numbers they say to call. Soooooo frustrating! They would put me on hold for an hour, or, I would finally be able to talk to someone and then the call would drop. Finally, I was able to speak to a very nice young lady in the Oxford office. She went over our bills with me and determined just as I did, we owed nothing! She then provided me with copies from the computer screen indicating a "0" balance. The next time the collection agency called I was also surprised to talk to another very nice lady. I explained my situation and told her I had copies from the Comcast office to prove I did not owe any money. She provided me with a fax number, which she told me she wasn't supposed to do, but she was interested in helping me. I wrote them a letter and faxed it along with the copies of the computer screens. Well, I never got another phone call from them. I did receive a letter stating that our credit was not damaged by the above, but never an apology from Comcast for the mix-up.

Be sure to get a receipt when you return your equipment and hang on to it!

[JB in TV]

Originally Posted by gingersnap

We have Comcast and have had numerous billing problems. I don't know if anyone else has had this problem, but, they turned us in to a collection agency because they said we did not return their equipment when we moved from one house to another within TV. When in fact, we returned the box in June and I had a receipt to prove it. (We were not moving to the new house until August and headed north, hence the reason to return equipment for the two month span.) The collection agency was calling us on a DAILY basis...SEVERAL times a day. We were being charged $400 for the equipment. I tried on numerous occasions to make the collection agency understand that we did not owe the money, but they don't want to listen. I also tried numerous times to talk to someone at Comcast by calling the numbers they say to call. Soooooo frustrating! They would put me on hold for an hour, or, I would finally be able to talk to someone and then the call would drop. Finally, I was able to speak to a very nice young lady in the Oxford office. She went over our bills with me and determined just as I did, we owed nothing! She then provided me with copies from the computer screen indicating a "0" balance. The next time the collection agency called I was also surprised to talk to another very nice lady. I explained my situation and told her I had copies from the Comcast office to prove I did not owe any money. She provided me with a fax number, which she told me she wasn't supposed to do, but she was interested in helping me. I wrote them a letter and faxed it along with the copies of the computer screens. Well, I never got another phone call from them. I did receive a letter stating that our credit was not damaged by the above, but never an apology from Comcast for the mix-up.

Be sure to get a receipt when you return your equipment and hang on to it!

I had a similar problem when we left Comcast AZ and moved to TV! We had been with them for nealry 20 years, we owned our own cable modem, and when it was time to actually make the move, we returned all of their equiment.

When we got TV, did some research on prices and services, and decided to again go with Comcast. I still believe they offer a good product for internet, and Televesion, but agree that heir customer satisfaction has to be the worst of any company I have ever delt with. We started getting calls from "Comcast" (but were actually from a third party, but never identified as a collection agency) that we owed money for a cable modem that was not returned. We NEVER rented one from them, and our bills showed "customer owned modem" right on them. It took several weeks of calls to finally get it resolved. But it was finally resolved.

Now a new problem...I'll start a new thread as it is not billing related.

[Bonnevie]

they tried doing that to my son and his room mate at college. I received a bill for unreturned equipment. They had provided a mailing box for the college students to send back the equipment and of course, the kids didn't realize they should have got a ups receipt. Luckily, they called and it was ok, but I wonder if they didn't just do that across the board hoping some parent would just pay the bill...because it was sent to this address as my son's home address. I am not a fan of Comcast at all. Plan to keep it until the inevitable price increase then reassess.

[travelguy]

while comcast customer service is awful, and the complaint resolution process can take forever and make you want to rip out your hair, the product(s) they offer are superior to what others provide, especially the 'on demand' features. almost all TV shows are available for free and it is not necessary to use the DVR and plan what you want to record. but i still would not sign up with them again, and am content with century link; contented, just not wowed! comcast is a very profitable company, now owning universal among other entertainment entities. and comcast will be building another landmark skyscraper in center city philadelphia, which has to greatly impact the commercial viability and success of my favorite city.

[dalecrenshaw]

Century Link is also a nightmare to deal with. I have both the home phone and internet service with them on my vacation home in the Villages. You have to be Einstein to figure the billing out and it changes every month...even though nothing has happened to make it change. The house is vacant about 6 months out of the year and I put the service on Vacation during those months and there is always a block on long distance calls. I spend a lot of time on the phone trying to get through to them to find out why there are suddendly extra charges.

About 6 months ago, I noticed that there was a charge for Century Link@Ease in the amount of $10.00 plus taxes. I called again, waited an hour to talk to someone, was transferred, waited again, and asked what the charge was for. They told me that it was protection for my computer and internet service. The explained that if something happened to my computer, that they would have the information backed up and would be able to recover it. When I looked back at my previous bills, they had been charging me for this service for about a year. I told them I had never ordered this protection. They were very rude and insisted that yes I had. I told them why would I want protection when the phone & internet service that is on Vacation mode over 6 months a year and not in use. I asked them to prove to me that I ordered it. They could not. Now the here comes the worse part.....

Before I discovered that Century Link was charging me an extra $10.00 for Century Link@Ease to protect my computer, we arrived in the Villages last year, and on the very first day we were there, our computer got hacked into. They stole all our emails and our email addresses and sent out emails to all our contacts asking for money since we were stranded in a foreign country. We called Century Link to find out if there was anything they could do to help us to recover our emails & contacts. They said no. Nothing they could do. I didn't know at the time, that I was paying for the protection...but according to the bills, I was being charged for the protection at that time. So, what good is the protection, if it doesn't work? And, why would Century Link bill me for services that I never ordered and had never heard of before. We have the same kind of trouble with Direct TV at our permanent home in California....every month, they try and up the bill. We spend an hour on the phone threatening to jump ship. I think these companies need to get their act together or the gov't needs to intervene and come up with some regulations.

[togabill]

Same thing. Comcast billing are terrible.

[Paper1]

Last week there were a number of posts around a home break-in a couple of our Village neighbors suffered. It was indeed a terrible thing. That said I believe this community by virtue of it's growth and per-capita income gets violated legally much more so than illegally. There is a much high skill level in the marketing effort than there is excellent delivering service and value. There are certainly a number of exceptions to that comment but do look around.

[Penguin]

Originally Posted by TCLaD

Our December Comcast bill wax $95.77. Just got our January Bill, $122.89. These folks are crooks. Something has to be done to stop their unruly billing practices .

I share you sentiment exactly. Its just legal extortion. I put Comcast in the same category with big oil companies, If we want the product we have to pay and they know it. I cant dwell on this topic too long because I might smash my television and that would just make me spend more money.