[2BNTV]

About a month ago, I was at City Fire with a friend of mine for dinner. He went in and asked for a table outside, and was told it was a 20 minute wait. This confused us as they were five tables empty. He went back in an inquired again about table availability, and was told "to go have a drink at the bar and wait". How rude!!!!

He was livid. Finally we got a table at the same empty table, forty minutes later. I was very unhappy, by then.

Was at City Fire two weeks ago, and we got a table outside right away. I ordered the "flatbread meat lovers pizza" with pepperoni. Guess what, it came out with pepperoni, and was so spicy I couldn't eat it. I have never sent back a dish in my life, but more important, my system doesn't tolerate spice at all. Catherine, the waitress, apologized for the error, and let me order something else. She then offered a glass of milk to take away the burning in my mouth. The manager came over to apologize, and she offered some bread as to relieve my discomfort.

Since these two individuals understand customer service at it's finest, I took this opportunity, to explain my displeasure as our treatment a week earlier. The manager said there is only a hold of twenty minutes for a reservation to release a table if people does show at the appointed time, and we were treated rudely by the seating personnel. She then thanked me for bringing it to her attention, and said she would remedy the problem so it wouldn't happen again.

My son has always worked in 4 to 5 star hotels, where the service treats it's customers right, even when they act like horses petudes. Catherine and her manager should be commended highly, as they know how to treat a customer right.

The first manager at OG shouldn't be a manager if they don't know how to handle their staff properly, and it's treatment of customers. OG seems to not be doing well financially, and maybe this is a small part of the problem.

[CFrance]

Originally Posted by 44Ruger

The waitress should not have donated company property (the extra wine) to the customer.

The patrons near bye should not have gotten involved in such a small infraction.

The manager should not have taken action during the shift in which it happened.

The waitress should not have told the customer about a conversation with her boss.

A little understanding and professionalism in missing from all of the above situations.

Except for the first of your statements. Again, it is common industry practice to do what the waitress did.

[CFrance]

Originally Posted by Bonanza

My husband and I stopped in the Olive Garden for their soup and salad combo a few days ago. We were talking to our server about the incident and she asked if we minded if she sent the manager to speak with us.

The manager who came to our table was not the manager who "handled" that situation regarding the extra bit of wine. She was not happy with the incident. All I can tell everyone is that she said she would handle the situation. She was not happy that whomever that other manager was, chastised the server in question over the little bit of wine in the bottle that was added to the customer glass.

Good for you. Now, despite at least one poster on this thread, we know it really did happen.

[kstew43]

Originally Posted by Skybo

No, I'm sorry, but I do not believe that it is the nature of all humans to expect equal treatment in all aspects of life, nor is it normal to be jealous when one doesn't get what they consider to be their "fair share". It may be the nature of some people to expect such things, but as others have pointed out...those are the expectations of petty and jealous people

In my world, "equal treatment" and "being singled out" apply to much more important things than a glass of wine. I've never known anyone who would even notice...much less complain about such a trivial issue.

Finishing off a bottle of wine (by pouring the last bit into a glass) is common practice. It is Not normal behavior to complain about that practice.

But, if this is normal practice than why would there be a fee associated with filling the glass to the top vs normal 2/3 glass????? hummmm.......

[kstew43]

Originally Posted by Skybo
No, I'm sorry, but I do not believe that it is the nature of all humans to expect equal treatment in all aspects of life, nor is it normal to be jealous when one doesn't get what they consider to be their "fair share".

could you please explain to me why you don't feel you deserve to be treated equally ?....

[44Ruger]

Originally Posted by CFrance

Except for the first of your statements. Again, it is common industry practice to do what the waitress did.

I did not know that.

[Bonny]

I drink a lot of wine and love it when it gets to the end of the bottle where I get a little extra because there is only a little bit left. I also see that happening to other people when they order wine. It's always less that an inch. Certainly nothing to get that upset about.

[Bonnevie]

I guess if nothing else this thread shows how people handle things in life. I personally prefer to not sweat the little things and someone else getting a dribble more wine is definitely a little thing. I never even ate out at a restaurant until I was in college--it was a luxury a family of 7 didn't get to indulge in. So when I eat out, I enjoy the fact that I'm not cooking and someone is bringing me food. I don't notice those in tables around me because I'm hopefully enjoying the company of those dining with me.

[MikeV]

I am the original poster of this thread. I must say I have learned a little about human nature. The waitress was a really friendly person who actually did a Dean Martin impression for us as she poured our wine. It was very easy for the next table to over hear the conversation about the extra wine so I think that is how they knew about it. In any event I appreciate all the responses and hope those who read these comments learn a little also.

[2BNTV]

Originally Posted by MikeV

I am the original poster of this thread. I must say I have learned a little about human nature. The waitress was a really friendly person who actually did a Dean Martin impression for us as she poured our wine. It was very easy for the next table to over hear the conversation about the extra wine so I think that is how they knew about it. In any event I appreciate all the responses and hope those who read these comments learn a little also.

I learn that I will never go to OG, as the food is terrible, and I have an aversion to petty people.

Life is too short, to be too little!

How about the compainer being happy, someone was treated well!!!! nuff said.........

[ron122049]

Some folks just have too much time on their hands. We live in a wonderful community! Stop finding things to b--ch about!

[Bavarian]

Too many people like to find something to complain about, and they seem to be attracted here. Maybe his glass was not as full as the others before so some leftover. I hope they left the server an extra tip for their kindness.

Maybe this country needs glasses like in Europe with a fill line marked on them.

[44Ruger]

Originally Posted by 2BNTV

I learn that I will never go to OG, as the food is terrible, and I have an aversion to petty people.

Life is too short, to be too little!

How about the compainer being happy, someone was treated well!!!! nuff said.........

Yes. I laugh and truly enjoy every day of living here. Hurray for The Villages way of life. Yesterday we did Evans Prairie for breakfast, 9 holes at Cain Gardens Hibiscus and lunch there. Then Codie's for entertainment and dinner. We feel like were on vacation here.

[buggyone]

Originally Posted by 44Ruger

Yes. I laugh and truly enjoy every day of living here. Hurray for The Villages way of life. Yesterday we did Evans Prairie for breakfast, 9 holes at Cain Gardens Hibiscus and lunch there. Then Codie's for entertainment and dinner. We feel like were on vacation here.

Sounds like you had a good day yesterday.

Cody's is better food than Olive Garden, I think, but easier to spend too much money at Cody's.

[looneycat]

Originally Posted by gerryann

I agree.....way too much complaining and bit***** about everything. I only see it here!

I disagree, you see it everywhere.....why are people always so quick to attribute bad things to The Villages? I guess its not so bad if you still live here......just saying....