[jrref]

Originally Posted by BrianL99

You're 100% right about the pin hole leaks. If they exist, there's a quality issue.

If TV water systems typically have a ambient pressure around 60+, installing canisters with a design limit of 80-90, is ridiculous.

I'm curious. Who's installing these systems? Does Nova & Pegasus have licensed Plumbers installing these systems? If not, why not? I would assume a competent Plumber would know better, than to install a filter system they know is going to fail, without installing the proper pressure relief valves?
'

I agree with all the comments this morning but in thinking about it, when I moved in 4 1/2 years ago I had a Nova filter system installed that now is showing signs of failure but about 5 of my neighbors on the same water system had the Express Water filter system installed for the same amount of time and none have any issues except one who dropped a canister when changing the filter. So, I vote for a quality control issue.

[REDCART]

Originally Posted by jrref

I agree with all the comments this morning but in thinking about it, when I moved in 4 1/2 years ago I had a Nova filter system installed that now is showing signs of failure but about 5 of my neighbors on the same water system had the Express Water filter system installed for the same amount of time and none have any issues except one who dropped a canister when changing the filter. So, I vote for a quality control issue.

You’ve piqued my curiosity about the Express Water filter system. Do you purchase it from Amz or on line and then have it installed by a local plumber? I’ll assume that it would not readily attach to replace a Nova system.

[jrref]

Originally Posted by REDCART

You’ve piqued my curiosity about the Express Water filter system. Do you purchase it from Amz or on line and then have it installed by a local plumber? I’ll assume that it would not readily attach to replace a Nova system.

So for the Express Water system you can get it on Amazon or directly from the company OnLine and you install it yourself or you can get a plumber to install it for you. I have a neighbor handyman person who used to install them and he did mine. He’s not installing these any longer though. Given all this discussion, I would still install a pressure regulator on the input of the system to at least take away the one variable where the street pressure might rise above 80 psi. The internal house pressure is another problem, but that’s something that I could manage by periodically testing my hot water expansion tank.

[Pugchief]

Originally Posted by jrref

I agree with all the comments this morning but in thinking about it, when I moved in 4 1/2 years ago I had a Nova filter system installed that now is showing signs of failure but about 5 of my neighbors on the same water system had the Express Water filter system installed for the same amount of time and none have any issues except one who dropped a canister when changing the filter. So, I vote for a quality control issue.

Agree, in which case Nova should be standing behind their product rather than charging customers. Also suspicious that they changed to a different design all of a sudden. If the previous design was so good, why change?

[blueash]

I don't have any water filtration. But having read all the comments and the replies from Nova.. it seems they are telling you that their system fails when the water pressure goes over 90. And they happily report they are very aware that the water delivery here and the way the plumbing is installed makes that a likely event.

The water system in TV is not pressure regulated at each home like other municipalities, they are designed with different size pipes in the street to in theory control pressure.

We have personally seen pressures over 100 =120 psi at times in different villages.

It seems to me that if a company is aware that the environment in which they install a product makes it likely that product will fail it is incumbent on that company to produce a product that can tolerate the environment (filters with a higher pressure tolerance) or that as a part of every single installation they should be including whatever devices are needed to prevent or mitigate failure. Whether that means pressure gauges, relief valves, bypass pipes...

Only a small percentage of Villagers are on TOTV. That there are so many failure reports on this thread is adequate evidence that NOVA needs to step up their materials or their installation procedures. Stop blaming the consumer for not foreseeing your device failures in the environment you know increased the likelihood of those failures.

[Pugchief]

Originally Posted by blueash

It seems to me that if a company is aware that the environment in which they install a product makes it likely that product will fail it is incumbent on that company to produce a product that can tolerate the environment (filters with a higher pressure tolerance) or that as a part of every single installation they should be including whatever devices are needed to prevent or mitigate failure. Whether that means pressure gauges, relief valves, bypass pipes...

Yep. Hoping they will step up, but not holding my breath.

[charles_2000]

Aren't the Nova replacement cartridges about $90 and it looks like the Express ones are about $189 from Amazon? Is that right?

[REDCART]

Originally Posted by charles_2000

Aren't the Nova replacement cartridges about $90 and it looks like the Express ones are about $189 from Amazon? Is that right?

On the Express web site it looks like a set of three filters is $109 or $99 with a 6 month subscription.

[jrref]

Originally Posted by REDCART

On the Express web site it looks like a set of three filters is $109 or $99 with a 6 month subscription.

Correct!

[Bay Kid]

Originally Posted by blueash

I don't have any water filtration. But having read all the comments and the replies from Nova.. it seems they are telling you that their system fails when the water pressure goes over 90. And they happily report they are very aware that the water delivery here and the way the plumbing is installed makes that a likely event.


It seems to me that if a company is aware that the environment in which they install a product makes it likely that product will fail it is incumbent on that company to produce a product that can tolerate the environment (filters with a higher pressure tolerance) or that as a part of every single installation they should be including whatever devices are needed to prevent or mitigate failure. Whether that means pressure gauges, relief valves, bypass pipes...

Only a small percentage of Villagers are on TOTV. That there are so many failure reports on this thread is adequate evidence that NOVA needs to step up their materials or their installation procedures. Stop blaming the consumer for not foreseeing your device failures in the environment you know increased the likelihood of those failures.

Relief valves should be included in their install if this will solve their problem. Add the cost and keep the customer. Offer this service to past customers at a fair price.

[jrref]

Originally Posted by Bay Kid

Relief valves should be included in their install if this will solve their problem. Add the cost and keep the customer. Offer this service to past customers at a fair price.

Do they make relief valves for 80 PSI? As mentioned, although the water dept. is supposed to regulate the water pressure, I still think it's a good idea to install a pressure regulator so just in case, if the pressure went up for any reason from the street supply, the regulator would protect you. But you are right, if you want a failsafe system, a relief valve would do it but I've not seen one installed in this type of applicaton.

[Freehiker]

Late to the party here…..so let me see if I have this right.

Nova admits that water pressures in TV often exceed the design limits of the systems they install, but they don’t accept any responsibility for warning customers about that potential issue, and don’t Install a pressure regulator as part of their package to prevent a failure of their system?

Wow. Shame on you Nova.

[dewilson58]

Originally Posted by Freehiker

Late to the party here…..so let me see if I have this right.

Nova admits that water pressures in TV often exceed the design limits of the systems they install, but they don’t accept any responsibility for warning customers about that potential issue, and don’t Install a pressure regulator as part of their package to prevent a failure of their system?

Wow. Shame on you Nova.

Absolutely correct.

Thanks for being brave and telling facts about a paid advertiser.

This will probably be deleted, but Good For You.

[Bay Kid]

Originally Posted by Freehiker

Late to the party here…..so let me see if I have this right.

Nova admits that water pressures in TV often exceed the design limits of the systems they install, but they don’t accept any responsibility for warning customers about that potential issue, and don’t Install a pressure regulator as part of their package to prevent a failure of their system?

Wow. Shame on you Nova.

Agreed. I have 2 of their units. Just waiting for a crack. Fear of failure.

[RobertScott]

Had ours put in by Nova in 2021 and we have been happy with it, now I have to worry about a time bomb going off when I am on a cruise. These cannisters should have lasted indefinitely without leaking. Boooooo Nova, booooo.