[dadspet]

I seem to have a similar issue to your issue. Lost my internet overnight and out for 3 days before quantum fiber could send a technician out that was awful enough but after a few days the same thing happened lost my internet overnight called customer support and they can't fix it or send a technician out until January 6th awful awful awful support. They first time they replaced most of the equipment in my house and I seem to get 500 when it came in but then after it went through a pod I got about 240 which wasn't the 500 I was supposed to get but good enough. The real issue is quantum fiber has zero internet and can't fix my problem for days and days and days awful

[jrref]

Originally Posted by dadspet

I seem to have a similar issue to your issue. Lost my internet overnight and out for 3 days before quantum fiber could send a technician out that was awful enough but after a few days the same thing happened lost my internet overnight called customer support and they can't fix it or send a technician out until January 6th awful awful awful support. They first time they replaced most of the equipment in my house and I seem to get 500 when it came in but then after it went through a pod I got about 240 which wasn't the 500 I was supposed to get but good enough. The real issue is quantum fiber has zero internet and can't fix my problem for days and days and days awful

I sent you a PM with my reach number. Please give me a call and I will be happy to stop by tomorrow and take a look. If you are getting service to the SmartNid, then I should be able to help you. John

[aviator]

I found John on talk of the Villages he almost immediately came over to my house and fixed my quantum fiber and all my junk TVs garage door openers , pool equipment,thermostat ,,you name it he got it all fixed up and online. I've had all this quantum fiber for 3 months had quantum representatives out here three times, many phone conversations and nobody could ever fix it. John fixed it in about 3 hours he had it all up and running and it's all running good. And let me tell you it was no easy task for him. But he knew what he was doing, and now it works. Highly recommend John I can almost guarantee he will get everything working. In a few years John he can get you $100 rebate on your quantum fiber install

[DARFAP]

Originally Posted by jrref

OK then I would call Quantum support and have a tech come out and investigate. Something is not right. Maybe the pods need to be put in a different spot? Please let us know what happens.

In the mean time, can you answer some questions:
What Village do you live in?
Did they install the old smaller Wifi6 pods or the new larger WiFi7 Pods?
Where did they install the pods?
Are you using your own router?
How are these electric line devices installed?

Update/answer to your??
I live in the village of Lake Deaton. They installed the main wifi 7 pod in the guest room. I recently added one smaller pod in the MBR so coverage in the house is good throughout. The TP Link "wired" connection via electrical wires in the house to the TV have me 65ish up and download. I switched to wifi and it upped to the 90mbs that the rest of the devices get. Still using Quantum router. The best I get in the house is in the 90mbs range. I understand that my "plan" speed of 940 is an"up to" speed and that is what it shows coming to the house. I also understand that the 940 is not what I can expect to get over wifi; however, 90 just seems way low. I will say that I have no issues with buffering or such when streaming via YTTV/YT or other apps. So maybe this is what I get for $35/month.

[jrref]

Originally Posted by DARFAP

Update/answer to your??
I live in the village of Lake Deaton. They installed the main wifi 7 pod in the guest room. I recently added one smaller pod in the MBR so coverage in the house is good throughout. The TP Link "wired" connection via electrical wires in the house to the TV have me 65ish up and download. I switched to wifi and it upped to the 90mbs that the rest of the devices get. Still using Quantum router. The best I get in the house is in the 90mbs range. I understand that my "plan" speed of 940 is an"up to" speed and that is what it shows coming to the house. I also understand that the 940 is not what I can expect to get over wifi; however, 90 just seems way low. I will say that I have no issues with buffering or such when streaming via YTTV/YT or other apps. So maybe this is what I get for $35/month.

No, your system is not working properly. I'll be happy to come over and take a look. I will PM you.

[jrref]

Originally Posted by aviator

I found John on talk of the Villages he almost immediately came over to my house and fixed my quantum fiber and all my junk TVs garage door openers , pool equipment,thermostat ,,you name it he got it all fixed up and online. I've had all this quantum fiber for 3 months had quantum representatives out here three times, many phone conversations and nobody could ever fix it. John fixed it in about 3 hours he had it all up and running and it's all running good. And let me tell you it was no easy task for him. But he knew what he was doing, and now it works. Highly recommend John I can almost guarantee he will get everything working. In a few years John he can get you $100 rebate on your quantum fiber install

Kent, thanks for the kind words. As I was driving home I was thinking, I'm just a retired Verizon guy living in the Villages trying to help people with their internet when all else fails. I wonder how many other Villagers are out there with similar issues with no where to turn for help.

I've helped several Villagers in the past couple of weeks and although there were a couple of "questionable installs" the majority of the problems, I feel, are from inexperienced techs. I see this with Quantum and the Cable companies. As in your case, especially since you had so many techs back out to get everything running, only someone with a lot of experience with WiFi and smart home devices would have been able to get everything working. I don't believe if you had 100 techs come out that they would have been able to get everything running in your home, LOL. From what I've seen a lot of these companies are having trouble hiring experienced people and over time some of these issues will go away if they stay working in the industry. I don't think there is anyone in the Villages providing a service like this. Maybe I should start a Villages Club on how to troubleshoot your Internet installation LOL?

[jrref]

One other tip, when you switch internet providers, try to reuse your wifi network name and password. This way when the new internet service is activated, most of your devices on Wifi will connect. Be aware that some will not connect eventhough you are using the same netork credentials. In these cases, you will need to go to the device and re-connect to the new Wifi system.

[Risuli]

jrref,

I want to commend you for helping your fellow residents with your time and knowledge! I know the frustrations that many, many have with the tech involved with internet access, wifi, computers and other "smart" devices and getting them all working together. Not to mention the extreme frustration trying to deal with the various providers, their "not so knowledgeable" techs, and the mostly overseas support that only know how to read from pre-written support manuals. Fortunately, I have just enough experience to muddle through my own tech issues. In any event, I admire your selfless works helping those less fortunate!

[jrref]

Originally Posted by Risuli

jrref,

I want to commend you for helping your fellow residents with your time and knowledge! I know the frustrations that many, many have with the tech involved with internet access, wifi, computers and other "smart" devices and getting them all working together. Not to mention the extreme frustration trying to deal with the various providers, their "not so knowledgeable" techs, and the mostly overseas support that only know how to read from pre-written support manuals. Fortunately, I have just enough experience to muddle through my own tech issues. In any event, I admire your selfless works helping those less fortunate!

I appreciate the kind words. Thank you.

[jrref]

It looks like the $35/month for 1Gbs service offer is not available any longer here in the Villages. It was good while it lasted. I know many who signed up.

If you still see it, let us know which Village you live in.

[DARFAP]

Originally Posted by jrref

OK then I would call Quantum support and have a tech come out and investigate. Something is not right. Maybe the pods need to be put in a different spot? Please let us know what happens.

In the mean time, can you answer some questions:
What Village do you live in?
Did they install the old smaller Wifi6 pods or the new larger WiFi7 Pods?
Where did they install the pods?
Are you using your own router?
How are these electric line devices installed?

Many kudos to John! After I made several posts about the exceptionally slow speed to my devices despite the speed coming to my router being greater than my 940mbs plan, John messaged me that he would be happy to come take a look. Today he spent nearly 2 hours investigating my install and found that the plastic plug-in connectors that go into the router in the garage and into the house jack for the wifi pod were not correctly attached. He installed new ones correctly wired, and now the speed to my devices has gone from a turtlish 90mbs to nearly full plan speed (depending on the device capability)!! I think it would have taken forever to get a Quantum technician to come out and look. I did a couple of chats with them using the Quantum app on my phone. The most they did was tell me to restart all equipment, which I had already done multiple times. Again, if you have issues, let John know. Also, if you are considering switching to Quantum, let him know. He can help the installation go smoothly. Thank you so much jrref!!

[jrref]

Originally Posted by DARFAP

Many kudos to John! After I made several posts about the exceptionally slow speed to my devices despite the speed coming to my router being greater than my 940mbs plan, John messaged me that he would be happy to come take a look. Today he spent nearly 2 hours investigating my install and found that the plastic plug-in connectors that go into the router in the garage and into the house jack for the wifi pod were not correctly attached. He installed new ones correctly wired, and now the speed to my devices has gone from a turtlish 90mbs to nearly full plan speed (depending on the device capability)!! I think it would have taken forever to get a Quantum technician to come out and look. I did a couple of chats with them using the Quantum app on my phone. The most they did was tell me to restart all equipment, which I had already done multiple times. Again, if you have issues, let John know. Also, if you are considering switching to Quantum, let him know. He can help the installation go smoothly. Thank you so much jrref!!

Thanks for the kind words. So, the reason why Quantum support couldn't help you is because they assume the installation was done correctly. In your case, which I haven't seen in a long time, the RJ45 ethernet connector installed on the Blue ethernet wire in the data cabinet going to the Main WiFi Pod in your guest room was not attached correctly. I noticed the wires were slighly crooked in the connector so when it was crimped only a couple of the 8 wires made connection. The RJ45 Jack on the other end was of a type where I couldn't tell if the connections were any good there as well. So both had to be changed. What was interesting is you were getting partial connection and some internet so the tech felt everything was OK. The mistake he or she made was not to do a speed test to verify everything at the end of the installation. Also, in your specific case, as discussed, on the other side of the wall where the Main Wifi pod was installed was your kitchen with the refrigerator right there. Although that wouldn't stop the Wifi signal, it will block enough to give you less than optimal performance. Moving the Main Wifi pod to the other side of the wall corrected that problem.

So, another Installation Tip:
1) Before the tech leaves the installation, ask them to do a speed test to verify and show that you are getting the speed you ordered. Plugging directly into one of the RJ45 ports on the Main Wifi pod is best but with a not too old cell phone on the wifi should read in the "ball park" of the speed you ordered.
2) Be aware of what's on the other side of the wall where the Main WiFi Pod is installed to make sure there is nothing big and metal there potentially blocking the signal to the rest of the house. If there is, then choose another location.
3) Make sure if you are using a smaller remote Wifi pod for additional coverage that it's plugged in, in another room close enough so it gets a strong signal from the Main WiFi pod but far enough away that it doesn't interfere with the Main Pod.

I'm glad I was able to solve your problem fairly quickly. It would have been interesting to see how many Quantum Techs would have had to come out until one found this problem.

[jrref]

For the Advanced Homeowners who want to prewire your home in preparation for the Quantum Install:
1) Find a central location to install the Main Wifi7 pod. This can be under one of the Kitchen cabinets since almost all homes here in the Villages have an ethernet jack there or in one of the guest bedrooms that's closest to the main living area.
2) Find the blue ethernet cable running from the RJ45 ethernet jack in the room where you are planning to put the Main Wifi pod to the white data cabinet in the garage. There are many ways to "buzz" out the cables to locate the one you want to use. I prefer using a Kolsol AT338 Optical Wire Meter Tracer. It has an Optical power meter (which you won't need) and multifunction cable scanning and continuity testing functions. You can use the cable scanning function to "buzz" out and locate the correct blue ethernet cable at the data cabinet. There are many ethernet continuity testers on Amazon but I like this one the best.
3) Once the ehternet cable is found in the data cabinet, use a RJ45 Ratcheting Ethernet Wire Crimper / Stripper / Cutter, for Pass-Thru connectors such as the Klein Tools VDV226-110 to install the Rj45 plug onto the end of the cable. Always use RJ45 Pass-Thru connectors since they are easy to use and provide a perfect connection 99.9% of the time,
4) Next examine the connection at the RJ45 Keystone ethernet wall jack in the room where you plan to put the Main Wifi pod. You will probably see 4 out of the 8 wires terminated. Since they are almost never terminated properly, pull out what's connected so you can re-terminate the blue ethernert cable on the jack. Look to see if the pin-out on the jack has the T568B code. If it doesn't have the "B" pin-out code then best to replace it with a new keystone jack.
5) Once the blue ethernet cable has the RJ45 plug terminating it at the data cabinet in the garage and the RJ45 "keystone" wall jack on the other end use the Kolsol contunuity tester to verify the terminations are correct. If so, then put the wall jack and plate back together and lable the other end in the data cabinet in the garage for the tech when he arrives.

The Quantum tech will do all this for you but if you want to pre-wire then these are the steps you need to take.

Here are some pictures of the tools and connector I use. You can get everything on Amazon or Home Depot.
Hope this all helps.

[jrref]

Someone asked about Cat5E and Cat6 ethernet cabling and which is better. From my experiments in my designer home here in the Villages, most cable runs are less than 75 feet. Although Cat6 ethernet cable has a faster speed specification, with shorter runs like we have here in the Village's homes, you can easily get 2.5Gbs over Cat5E ethernet cable. I've tested up to 8.5Gbs in my home which is interesting to know. Again this will vary depending on the size of your home but for the majority of us, 1Gbs speeds is way more than enough even if you work from home or are a YouTuber so the existing cabling will work just fine. The newer homes down south have Cat6 ethernet cable installed because that's what most readily used and available these days.

What's most important is having ethernet cabling to the center of the living area such as behind your TV. Most homes North of Rt.44 don't have this unless you either specified it in the build or you had an electrician install it after the build. This is why these mesh WiFi systems are so popular. They provide "whole house" coverage without having to have ethernet wiring throughout your home.

[laboutj]

Originally Posted by jrref

Someone asked about Cat5E and Cat6 ethernet cabling and which is better. From my experiments in my designer home here in the Villages, most cable runs are less than 75 feet. Although Cat6 ethernet cable has a faster speed specification, with shorter runs like we have here in the Village's homes, you can easily get 2.5Gbs over Cat5E ethernet cable. I've tested up to 8.5Gbs in my home which is interesting to know. Again this will vary depending on the size of your home but for the majority of us, 1Gbs speeds is way more than enough even if you work from home or are a YouTuber so the existing cabling will work just fine. The newer homes down south have Cat6 ethernet cable installed because that's what most readily used and available these days.

What's most important is having ethernet cabling to the center of the living area such as behind your TV. Most homes North of Rt.44 don't have this unless you either specified it in the build or you had an electrician install it after the build. This is why these mesh WiFi systems are so popular. They provide "whole house" coverage without having to have ethernet wiring throughout your home.

I would love to move my main WiFi pod to the living room, but I can't be bothered to purchase the tools for a one-time thing.

And I have an update from what I posted in another thread. I reset the main pod and now get anywhere from 170 to 380mb down and 175 to 350mb up, depending how far I am from the pods. That is with an iPhone 13