[Bonnevie]

ok, so I haven't even had them a year.....today notified my bill will be about $10 more than previous. Called Comcast...had a pleasant rep but she told me that they did an audit of accounts and noticed I wasn't paying the HD technology fee....but good news they were not going to back bill me, just bill me from now on. Or I could turn in my HDTV DVR to a standard one and not get HD. This is ridiculous when you can get HD over the air....I was quoted a price for everything and now they add a new fee...then they tried to get me to buy their security system...told them my dogs do that and I don't have to worry about them adding on more fees (well maybe a treat now and then)

[tippyclubb]

I hate them too. There is nothing that makes my blood pressure rise quicker than having to deal with Comcast.

[PennBF]

Bonnevie, your note was real timely. I received my August bill and it had an annoying problem. Last month they told me to pay a certain amount and ignore what was on the July bill. I did. This month I received a bill that included an amount they said I did not pay in July (which was the amount they told me to pay and they added $9.50 late fee. I have not had a late fee on a bill in the last 50 years. This morning I went to the Direct TV office in The Villages, set up one of their plans which I wanted and they will install the system on Thursday and I will return the Comcast hardware. A value of TOTV is that I also sent out a note this morning asking who had Direct TV and how did they like it. All came back liking it. That did it..I ordered Direct TV and am throwing Ccmcast out. I have had Comcast for quite a few years and they have always been terrible including Customer Service.

[PennBF]

I should have added that it was relatively easy to change from Comcast to Direct TV. The Direct TV people take care of everything except returning the Comcast boxes. They were easy to deal with.

[Villageswimmer]

Originally Posted by Bonnevie

ok, so I haven't even had them a year.....today notified my bill will be about $10 more than previous. Called Comcast...had a pleasant rep but she told me that they did an audit of accounts and noticed I wasn't paying the HD technology fee....but good news they were not going to back bill me, just bill me from now on. Or I could turn in my HDTV DVR to a standard one and not get HD. This is ridiculous when you can get HD over the air....I was quoted a price for everything and now they add a new fee...then they tried to get me to buy their security system...told them my dogs do that and I don't have to worry about them adding on more fees (well maybe a treat now and then)

Oh, no, another Comcast thread.

If you've gotten by for almost a year without paying the HD fee, consider yourself fortunate. We have 2 HDs and pay about $7.99/mo.for EACH. You're right--they don't tell you about that when you sign up for their deals (the price of which also don't include all kinds of fees and taxes).

Here where I live in PA, it is clearly a monopoly--zero competition. In TV, at least there are other options.

If you own your own modem and/or router, be sure to watch your bills since rental costs may show up out of the blue. When you call to dispute, they apologize and take it off. If you don't notice it, you pay. But...how did it get on there in the first place? They can tell by looking at your account what equipment is customer owned.

FWIW, Comcast here and Comcast in FL are like two entirely different companies. It would be so nice to be able to turn off here and turn on in FL in one easy call, but forget about it. If you think one Comcast account is bad, try having two.

I will say that their technology has improved over the years and is superb. Sadly, poor customer service and ever-rising costs continue.

[Villageswimmer]

Originally Posted by PennBF

Bonnevie, your note was real timely. I received my August bill and it had an annoying problem. Last month they told me to pay a certain amount and ignore what was on the July bill. I did. This month I received a bill that included an amount they said I did not pay in July (which was the amount they told me to pay and they added $9.50 late fee. I have not had a late fee on a bill in the last 50 years. This morning I went to the Direct TV office in The Villages, set up one of their plans which I wanted and they will install the system on Thursday and I will return the Comcast hardware. A value of TOTV is that I also sent out a note this morning asking who had Direct TV and how did they like it. All came back liking it. That did it..I ordered Direct TV and am throwing Ccmcast out. I have had Comcast for quite a few years and they have always been terrible including Customer Service.

Can you tell me what your cost will be for Direct TV and what are you doing about internet? Maybe we'll switch.

[PennBF]

Naneiben, A lot depends on the product you buy. If you don't want Movie Preimum Channels, (e.g. HBM, Cinemax, Showtime) you can save $30 per month, What I would call a very expanded channel selection would be about $130 per month. You can still keep Comcast Internet/Phone for about $20 each. The package is called "XTRA Package". Of course while Comcast charges $17.95 per month per DVR, Direct TV provides what is called "Genie" which provides up to 5 TV's DVR + a bunch more of advantages. The price will go up the second year but not reach the Comcast amounts. The best thing to do is to call on Direct TV on 441. They are about 4 doors down from Comcast offices. I sat with them for about an hour today to understand the offerings and hands down they are good. A major concern was to be sure they made it a "turn key" installation and they do.

[Martysmom]

We had (HAD) Comcast for our internet and it was the biggest mistake we have made (so far...the day isn't over yet). They overcharged us every month and then when we called to complain, instead of refunding our money, they said they would let us out of our contract for half of the penalty fee of $110. After a few choice words and carefully placed adjectives, we paid the $%*&# $55.00 and ran ! Horrible people to deal with. They might as well be Congress!!

[casita37]

Originally Posted by PennBF

Bonnevie, your note was real timely. I received my August bill and it had an annoying problem. Last month they told me to pay a certain amount and ignore what was on the July bill. I did. This month I received a bill that included an amount they said I did not pay in July (which was the amount they told me to pay and they added $9.50 late fee. I have not had a late fee on a bill in the last 50 years. This morning I went to the Direct TV office in The Villages, set up one of their plans which I wanted and they will install the system on Thursday and I will return the Comcast hardware. A value of TOTV is that I also sent out a note this morning asking who had Direct TV and how did they like it. All came back liking it. That did it..I ordered Direct TV and am throwing Ccmcast out. I have had Comcast for quite a few years and they have always been terrible including Customer Service.

Same situation happened to me last month. I haven't gotten this month's bill yet, so I don't know if I'll have a late fee. Every month, when the bill arrives, I take a deep breath before opening. It's always a different amount (higher) and wrong. I have to call just about every month. This last time, I just deducted to overage (again) after I got "disconnected" from customer service. I hate them, but the installation fee was high and I just hate to disconnect and start up with a new company, who may, or may not, be any better...

[PennBF]

Casita37: This is exactly what Comcast counts on. God knows I have spent alot of years not changing because of the disruption it makes to our lives. It took what I think was allegedly close to fraud to cause me to leave and I am very happy that I finally took the right step. Comcast counts on customers being reluctand to change and they have made it an art to know how far to stretch them. It is no wonder they were voted the 2nd worst customer service company in the nation. Pretty much says it all.

[janmcn]

Originally Posted by casita37

Same situation happened to me last month. I haven't gotten this month's bill yet, so I don't know if I'll have a late fee. Every month, when the bill arrives, I take a deep breath before opening. It's always a different amount (higher) and wrong. I have to call just about every month. This last time, I just deducted to overage (again) after I got "disconnected" from customer service. I hate them, but the installation fee was high and I just hate to disconnect and start up with a new company, who may, or may not, be any better...

If you have the opportunity to switch to Bright House, jump at it. There is no connection fee, and their customer service is superior. I'm in my fourth year with them and have never had a billing issue.

Two times in four years they had a system wide failure that was resolved in a few hours, but that has been my only service interruption.

I started out paying $80 per month for cable, internet and phone with unlimited long distance. That monthly charge has increased by $10 per month each year, until now paying $120 per month.

Unfortunately, BH is only available is areas south of CR466A from what I understand. I do not work for BH or have any connection, other than being a very satisfied customer.

[Dr Winston O Boogie jr]

As soon as Brighthouse is available in Lady Lake, I'm done with these thieves.

[ladila2]

We, too, have had multiple and continuing problems with Comcast. I called "Corporate" at 215 665 1700 and finally got satisfaction. We are snowbirds, currently away from TV, and will find another provider when we return in early Oct.
Maybe if enough of us complain and leave Comcast, they'll clean up their act!

[Bonnevie]

the thing was, my original quote included the HD fee. so basically, they are now changing my plan...which they can do...

[DDoug]

Come on people let give you my account number and we both can get 10 dollars a month off our bill for 10 months PM me