[Bogie Shooter]

Originally Posted by ncr2482

Enough already. Haven't you beaten poor Geraldine to death over this? I can't blame her for not responding after the beating she has taken. Lighten up and let it go.

The last four posts had nothing to do with her.

[missypie]

To say Poor Geraldine is a negitive statement. She had her scenario and people have responded. As a business owner, I would welcome any kind of a response if a guest or customer of mine was unhappy.

If a Guest of mine is not happy or satisified, please advise on the spot. A good owner will correct a problem without the rest of the party even knowing about the problem.

[chuckinca]

Originally Posted by memason

It's interesting that no one has come to the rescue for Glenview CC.

Just wondering if this is the service everyone "expects" from Glenview or if this is an isolated case...

Just curious....

Had dinner two weeks ago on a Friday @ 4:30 in Glenview CC (first time there) with a group of 8.

Seated at same table, good service, good food, nice view of the golf course, we were early and had a drink at the bar - area was full.

Will go back.

[need2no]

went to glenview last week. ordered a steak. they could not get it my way after 2 attempts. ended up eating grissle after everyone in my party had already finished. complained to the manager, was offered a disert or a drink, declinded both. was not interested in a freebee, just wanted to let the indifferent female manager know about their poor quality of food (not service). could of had a better meal at chile's than this hole in the wall . there were other quality issues but you get the idea. do not like paying for something i did not want, will not go back until the burgerking mentality/quality is gone.
also, after reading what the manager quoted about geraldine I believe a backround check on the manager would be in order. (do not know geraldine)

[ceejay]

We had dinner at Glenview on Friday night...went, once again, for the "Surf and Turf" special!
Again, I can not say anything deragatory about this restaurant. We were seated right away, the service was excellent, the filet was like butter melting in your mouth, the lobster was tender and delicious, the potato was done to perfection and, most importantly, the Bloody Mary was perfect!
We had 4 people with us who had never before patronized Glenview...and our opinions were all the same....
We can't wait to go back again!!!!

[GERALDINE]

Originally Posted by need2no

went to glenview last week. ordered a steak. they could not get it my way after 2 attempts. ended up eating grissle after everyone in my party had already finished. complained to the manager, was offered a disert or a drink, declinded both. was not interested in a freebee, just wanted to let the indifferent female manager know about their poor quality of food (not service). could of had a better meal at chile's than this hole in the wall . there were other quality issues but you get the idea. do not like paying for something i did not want, will not go back until the burgerking mentality/quality is gone.
also, after reading what the manager quoted about geraldine I believe a backround check on the manager would be in order. (do not know geraldine)

Need2No: Sorry you too had a bad experience at Glenview. I wish all of you could read all the PMs I got about other bad experiences at Glenview. Not sure why they chose to send PMs instead of posting, but I'm assuming they didn't want their negative comments to be "trashed"!! I'm with you though, I did NOT ask for, nor would I have accepted any "freebies" (I don't eat desserts and I don't drink) when I called the next morning. I only wanted Management to be aware of the situation...and maybe be a little sorry...a sincere apology would have gone a LONG way. I only mentioned to them the GC I received via email from another local restaurant (not in The Villages) when the Mgr. was obviously uncaring. I, like many of the posters on this thread, worked (and then owned) a customer service type business and I totally subscribed to the philosophy that the customer was ALWAYS right...no matter what...no questions asked. My employees were instructed to NEVER argue with a customer...just listen to what they had to say, be kind and sympathetic to them and do whatever it took to make them happy. I NEVER lost a customer (or any income) because of an error on my part or because of rudeness from one of my employees. I adopted this "work ethic" after working at a Michigan based company (retail store) called Hudsons (now Macys I believe) as a sales clerk. Our instructions were that we took back anything the customer brought in to return regardless of whether we knew it didn't come from our store or we knew the customer had ruined it or we knew it was 10 years old. I'm VERY serious about this!! This made such an impression on me as a teenager that I adopted it as my business philosophy when I later owned my own business. "You catch a lot more flies with honey than you do with vinegar" !! Speaking of "flies"...as a side note here I must tell you all about one of our very first dining experiences here in TV. We went to a restaurant in Sumter Landing for dinner after a day of house hunting when we first came down here 5 years ago. My husband ordered a burger and after his plate was set down in front of him, I noticed something "move"...out from between his bun was crawling a fly, burdened down with mustard & mayonnaise OMG !! Note: This restaurant is no longer here!!!

[Bogie Shooter]

Originally Posted by GERALDINE

Need2No: Sorry you too had a bad experience at Glenview. I wish all of you could read all the PMs I got about other bad experiences at Glenview. Not sure why they chose to send PMs instead of posting, but I'm assuming they didn't want their negative comments to be "trashed"!! I'm with you though, I did NOT ask for, nor would I have accepted any "freebies" (I don't eat desserts and I don't drink) when I called the next morning. I only wanted Management to be aware of the situation...and maybe be a little sorry...a sincere apology would have gone a LONG way. I only mentioned to them the GC I received via email from another local restaurant (not in The Villages) when the Mgr. was obviously uncaring. I, like many of the posters on this thread, worked (and then owned) a customer service type business and I totally subscribed to the philosophy that the customer was ALWAYS right...no matter what...no questions asked. My employees were instructed to NEVER argue with a customer...just listen to what they had to say, be kind and sympathetic to them and do whatever it took to make them happy. I NEVER lost a customer (or any income) because of an error on my part or because of rudeness from one of my employees. I adopted this "work ethic" after working at a Michigan based company (retail store) called Hudsons (now Macys I believe) as a sales clerk. Our instructions were that we took back anything the customer brought in to return regardless of whether we knew it didn't come from our store or we knew the customer had ruined it or we knew it was 10 years old. I'm VERY serious about this!! This made such an impression on me as a teenager that I adopted it as my business philosophy when I later owned my own business. "You catch a lot more flies with honey than you do with vinegar" !! Speaking of "flies"...as a side note here I must tell you all about one of our very first dining experiences here in TV. We went to a restaurant in Sumter Landing for dinner after a day of house hunting when we first came down here 5 years ago. My husband ordered a burger and after his plate was set down in front of him, I noticed something "move"...out from between his bun was crawling a fly, burdened down with mustard & mayonnaise OMG !! Note: This restaurant is no longer here!!!

Did a little search.....you sure have more than your share of "problem" dining experiences.

[GERALDINE]

Originally Posted by Bogie Shooter

Did a little search.....you sure have more than your share of "problem" dining experiences.

YA THINK??????

[Fourpar]

Been going to Glenview (our favorite Country Club) for 2 years. Never had a problem with service or food. Will continue to dine there. Its one of the best in The Villages IMNSHO!

[need2no]

you do have recourse! although my issue was with poor service, i.e. not given the opportunity to order something else and putting food I did not want in front of me (twice), as if I was a puppydog who will eat anything they want me to eat, the common theme is they don't care! their ivory tower has cracks. during my lifetime this is only the second time I have complained about a resteraunt, the first time was about 25 yrs ago.

since their customers concerns falls on deaf ears then it is time to address this matter in a offical status which all consumers should be aware of. further complaints should be filed with the board of health and become a matter of public record for all to see. this can be done at -
http://www.myfloridalicense.com/dbpr/consumers.html

also, the board of health conducts food inspections and their finding are also public record. below, in part, are some of their findings/violations found at glenview, not withstanding the word of mouth unoffical emails you have received. glenview's violations are public information and can be found at -
https://www.myfloridalicense.com/ins...578&id=2797619

potentially hazardous food cold held at greater than 41 degrees Fahrenheit....burgers in drawersunder grill at cooks line at 48F. This violation must be corrected by : 05/01/09.
04-01-1 Critical. Cold holding equipment incapable of maintaining potentially hazardous food at proper temperatures....drawers under grill on cooks line at 50F. This violation must be corrected by : 05/01/09.
08A-28-1 Critical. Observed food stored on floor....bags of onions in dry goods storeroom . Corrected On Site.
08A-28-1 Critical. Observed food stored on floor....boxes in walk in freezer...note/just delivered.
32-16-1 Critical. Hand wash sink lacking proper hand drying provisions....wait station in kitchen.
32-17-1 Critical. Handwashing cleanser lacking at handwashing lavatory....cooks line

it appears via mistreatment, they see their customers as being stupid with no recourse, thus their ,take it or leave it attitude. You have rights, right to spend your money elseware, right to fix wrongs and the right to speak up. not only should they have refunded your money, they should of compensated for the stress they caused and they know it.

[graciegirl]

I don't know about Glenview. We have eaten there two or three times and it was fine. I imagine that if any of us knew or saw what happened back where our food was prepared we wouldn't be thrilled. I have never really read real infractions of health rules. I didn't even click on those links. I am afraid I would never eat out again.

I am not picky when eating out generally, I can't say that I have sent things back often, but a lot of times I am disappointed. On the other hand I am a person who enjoys cooking and knows how to do it quickly and easily so generally I really am looking for just decent food at a realistic price in the company of friends when I go out to eat.

I have to say that the country club food in The Villages is reasonable in price and variable as to quality, depending who is in the kitchen at that time. If you don't want to be disappointed, order the angus burger, it has always been GREAT at all of the restaurants. It has gone up a dollar in the last year at Cane Garden, I am not sure about the rest.

I don't think that there is a better group to evaluate food than senior citizens. I love to hear what you all have to say about food and restaurants and service.

I think that the people who have had bad experiences , might have good experiences the next time. It would only be good business for that restaurant to make it right somehow.

[ceejay]

Originally Posted by need2no

potentially hazardous food cold held at greater than 41 degrees Fahrenheit....burgers in drawersunder grill at cooks line at 48F. This violation must be corrected by : 05/01/09.
04-01-1 Critical. Cold holding equipment incapable of maintaining potentially hazardous food at proper temperatures....drawers under grill on cooks line at 50F. This violation must be corrected by : 05/01/09.
08A-28-1 Critical. Observed food stored on floor....bags of onions in dry goods storeroom . Corrected On Site.
08A-28-1 Critical. Observed food stored on floor....boxes in walk in freezer...note/just delivered.
32-16-1 Critical. Hand wash sink lacking proper hand drying provisions....wait station in kitchen.
32-17-1 Critical. Handwashing cleanser lacking at handwashing lavatory....cooks line

You have rights, right to spend your money elseware, right to fix wrongs and the right to speak up. not only should they have refunded your money, they should of compensated for the stress they caused and they know it.

I would hope that these findings would have been corrected by now...this inspection was done over a year ago!

IMHO these are critical infractions...however, has anyone ever watched Gordon Ramsey's "Kitchen Nightmares"? These are waaaay mild compared to the things that you see on that show!

As far as a refund and compensation, I wonder what the outcome would have been had Geraldine brought it to the manager's attention that evening?
I understand her hesitation because it was a gift etc etc...but if I was served gray, yucky looking lobster tails, I certainly wouldn't have been able to eat them regardless of the how's and why's I was at the restaurant to begin with!

[redwitch]

Find me a restaurant with no violations and I'm willing to bet that one of two things is happening: (1) it is on the verge of closing since they have time to make sure everything is perfect or (2) they bribed/personally knew the inspector.

The violations listed against Glenview really are pretty minor and pretty typical for most restaurants. It's kind of like a home inspector -- gotta find something to prove the job is being done. Doesn't mean the house is falling apart; doesn't mean you're going to die, let alone get ill, by eating at that restaurant. It simply means these are things that need correcting. Obviously, they were corrected since Glenview is still open.

[carolynpage]

I have to agree with the rest, if you do not let the Manager know when it is happening, there is no way the can correct it. Did you eat it all?

[need2no]

seafood discolor can be caused by numerous conditions, such as being left at room temp to long, freezing thawing and re-refreezing, or such simple factors as the algae of the waters they were captured in.
after consumption of tainted food it may take several hours for the aftereffects to kick in, thus making it perfectly normal to report the symptoms to the restaurant the next day. the point being, this establishment chooses to play hardball via their buyer beware attitude. if subjected, first go to a emergency room, request toxicity screening in addition to their own procedure. asap report your condition to the board of health and seek legal guidance via attorney. this will bring their insurance company into the picture as well as notifying the superiors of the manager. after documenting your experience, you may be eligible for pain and suffering which could be more than 5x's or more of your expenses for medical,legal and loss of monetary value, etc.
sidebar; poisoning is not a bartering situation.