[Kgcetm]

The Villages are going to the appliances they can make the best (cheapest) contract with. We have replaced most appliances in homes we have purchased. They just don't think about the consumer when they put this stuff in our houses. Give us a credit and no appliances. LG makes good and serviceable products.

[Ndomines]

Unplug it and plug it back in

[DiandJay]

Hate to be negative so I apologize at the start. We bought our new home Nov 2017 and although we love it, we’ve had to have the repair folks out numerous times for the microwave. Panels replaced, Etc....
The refrigerator (love the style)malfunctioned in small irritating ways almost immediately. What is broken now, we refuse to have repaired again.
Our stove and dishwasher however, I’m happy to report have been functioning very well.
We decided early on to engage an excellent private repair person, and he has been the go to. Good luck.

[Pila0431]

They must be getting kickbacks on the Samsung appliances they buy. Why else would they buy such junk. Even the Samsung TV's, which used to be the best, have now sunk to low reviews. Partly for the small stupid remotes that no one can navigate.

[jrieker68]

Originally Posted by mrf6969

Have had a whole kitchen full of Samsung for 10 years now. Best Fridge we have ever had. A burner element went out on the cook top and that was a not expensive quick fix by local guy Dave's Appliance repair.

We had Samsung refrigerator prior to 2014 and loved it but I'm guessing things have changed since then as there a many complaints about Samsung on TOTV and Nextdoor sites. Last house we had GE and liked those, although they were upgraded.

[2Jays]

Yes we have had problems with Samsung and Best Buy. We bought 3 Samsung TVs with extended warrantees from Best Buy which included assistance/repairs from the Geek Squad. When we called the warranttee service/Greek Squad as directed from Best Buy (in store) they told us that Samsung would have to handle it and provided no number or further information. There seems to be a problem with the wiring of 2 TVs. Why buy Samsung or go to Best Buy when neither stands behind their products?

[kpd3062]

Originally Posted by Ndomines

Unplug it and plug it back in

Tried that a few times. Thanks

[graciegirl]

Originally Posted by kpd3062

I reported it to the Villages warranty department and Erika Ramsey a warranty coordinator gave me a generic response, basically “sucks to be you” thanks Erika

You know I am skeptical about that. I doubt that anyone from warranty would ever say anything remotely like "sucks to be you".

You can get great cooperation and effort from The Villages Warranty. It also helps to be nice...........You catch more flies with honey than you do with vinegar.

[KRM0614]

Originally Posted by kpd3062

Our new home has all Samsung appliances and the microwave started giving us an error warning. The Warranty department says contact Samsung.

The first call to Samsung a couple weeks ago and they gave us a four hour window for service. Nobody came and now call or even email. I call and they said someone will look into it within 48 hours. Still nothing. Contacted them by chat today and they told us it’s assigned to Lake’s Electronics out of Pompano beach and they should contact us within 48 hours. I looked up reviews for that company and they have horrible reviews. I called Samsung to see if it can be assigned to another company and they said no.
I can’t believe I haven’t heard of this problem before.
Anyone else have this issue? Thanks

When they built houses with the GE Whirlpool they gave homeowners a 2 yr warranty. I found out that was not true it was 9 months and they did not contract it to local 3rd party.

Samsung started end of 2019 and warranty doesn’t deal with it and they don’t care either.

So many things people don’t ask about these things when looking at houses

[DaisyDE]

My never used Samsung washing machine didn't work on the first try. Lakes came out 3 times and couldn't figure it out. I insisted they send someone else and Dish Home Services came and fixed it the same day. The mother board was bad. The supervisor met the tech 1/2 way to bring the board so they could do it the same day. Lakes had to order parts. I had to wait and it did no good. My new fridge was making a loud noise. Again Lakes came out a few times and did a few rigs that did nothing. Dish came out, replaced the fan and all has been fine. I see they are using Whirlpool now in the new houses. They have learned at our expense. INSIST on another company.LAKES customer service is lousy and the techs are not up to par.

[cassjax2]

I’ve heard of issues with Samsung but nothing specific. I was researching different brands when I was looking for new appliances this summer and Samsung seemed to have the most poor reviews. I purchased a LG refrigerator (so far I love it!) and Whirlpool for the gas stove, microwave and dishwasher. No problems with these 2 brands. Whirlpool is made in America.

[soonerforever]

Originally Posted by kpd3062

Our new home has all Samsung appliances and the microwave started giving us an error warning. The Warranty department says contact Samsung.

The first call to Samsung a couple weeks ago and they gave us a four hour window for service. Nobody came and now call or even email. I call and they said someone will look into it within 48 hours. Still nothing. Contacted them by chat today and they told us it’s assigned to Lake’s Electronics out of Pompano beach and they should contact us within 48 hours. I looked up reviews for that company and they have horrible reviews. I called Samsung to see if it can be assigned to another company and they said no.
I can’t believe I haven’t heard of this problem before.
Anyone else have this issue? Thanks

Had the same problem with Lakes Electronics---extremely horrible custoner service...called Samsung and related my problem with Lakes and they have agreed to get another provider out---UBREAKIFIX...when I spoke with Samsung they told me that they had had countless complaints against Lakes and were reviewing about dropping them as a service provider.

[CFrance]

Originally Posted by Kgcetm

The Villages are going to the appliances they can make the best (cheapest) contract with. We have replaced most appliances in homes we have purchased. They just don't think about the consumer when they put this stuff in our houses. Give us a credit and no appliances.



"LG makes good and serviceable products.

"
... other than the two we had.

[Velvet]

Originally Posted by 2Jays

Yes we have had problems with Samsung and Best Buy. We bought 3 Samsung TVs with extended warrantees from Best Buy which included assistance/repairs from the Geek Squad. When we called the warranttee service/Greek Squad as directed from Best Buy (in store) they told us that Samsung would have to handle it and provided no number or further information. There seems to be a problem with the wiring of 2 TVs. Why buy Samsung or go to Best Buy when neither stands behind their products?

We bought our Samsung TVs from Best Buy on 441 near Texas Roadhouse. The Geek squad help set up. I needed mirroring because I use one for art, I had a wall mount that can be used at all angles, TV at 90 degrees (horizontal as well as vertical). I have to have authentic colors, enough contrast, high definition etc. The living room TV had to be set up for gaming etc.

Two people came, including Brian from Geek squad. They stayed over 1 hour. Brian made sure (at least twice) that I knew exactly how to use the TV. He included security soft wear, he gave hubby and me his number to call for help any time. I have never had better service! Hubby just commented: “They surpassed our expectations, big time.”

[Marathon Man]

Originally Posted by kpd3062

I reported it to the Villages warranty department and Erika Ramsey a warranty coordinator gave me a generic response, basically “sucks to be you” thanks Erika

Any credibility has now been lost.