[MorTech]

I am ticked-off at the fact that I am forced to buy a new car thru a franchise Stealership. Makes me want to buy a Tesla. I have not set foot in a Stealership in 20 years. I do DIY with OEM parts from Amazon or independent mechanic and don't buy new cars. Stealership sales tactics are infuriating and fraudulent.

[34gunner]

Originally Posted by Toymeister

I brought my Honda in for a recall to Jenkins. This is the only reason I set foot there. While waiting as a captive audience we got the pitch how nice our vehicle is and how they would love to buy it. Clearly this is part of having work done there.

This got me thinking, for those of you who go there for service, does this happen routinely?

Of course. They are in the business of selling cars. Just say no.

[BrianL99]

Originally Posted by 34gunner

Of course. They are in the business of selling cars. Just say no.

9 pages of nonsense and it all boils down to those 11 words.

What the hell? People walk into a business that sells cars and then they're offended, because someone tries to sell them a car?

I guaranty, 90% of the folks who bring their golf car in for service, stroll around looking at other golf carts while they're waiting for their's to be fixed. Salesmen aren't supposed to ask them if they'd like some assistance or if they're interested in "trading up"?

I particularly love the people that post about their "secret strategy for car buying", that results in a fabulous deal. With 50 years in and around the automobile business, I can tell you, those are the easiest customers to take advantage of ... a salesman's dream.

There's no one easier for a PRO to deal with, than an amateur who thinks he knows everything.

Like taking candy from baby.

[positiveinlife]

Originally Posted by Tvflguy

Yes Tesla 100% USA!!!

Guess again 40% of your "all american " Tesala batteries lithium come from China!

[Number 10 GI]

I was at Jenkins Nissan having a service done yesterday, the service writer asked if I was interested in selling my vehicle or trading it in. I politely said no and that was it, no more questions like that or trying to upsell me. No salesmen approached me in the waiting area or outside as I was walking around looking at cars. I have bought many cars (50+) over the years from dealerships and independent car lots and have never had any issues like some have mentioned. I have a thing for cars. I have bought 3 vehicles since moving here. I just tell sales people no thanks and that is the end of it.

[Velvet]

Originally Posted by BrianL99

9 pages of nonsense and it all boils down to those 11 words.

What the hell? People walk into a business that sells cars and then they're offended, because someone tries to sell them a car?

I guaranty, 90% of the folks who bring their golf car in for service, stroll around looking at other golf carts while they're waiting for their's to be fixed. Salesmen aren't supposed to ask them if they'd like some assistance or if they're interested in "trading up"?

I particularly love the people that post about their "secret strategy for car buying", that results in a fabulous deal. With 50 years in and around the automobile business, I can tell you, those are the easiest customers to take advantage of ... a salesman's dream.

There's no one easier for a PRO to deal with, than an amateur who thinks he knows everything.

Like taking candy from baby.

There is a difference between a person being interested and one that is not. Obviously, I can’t see how Toymeister showed interest in buying another car. Rule number one in sales: establish rapport. Without finding out how to talk to a client you will not make a deal.

[Stu from NYC]

Originally Posted by Velvet

There is a difference between a person being interested and one that is not. Obviously, I can’t see how Toymeister showed interest in buying another car. A salesman that is so pushy should be fired! Look at how much bad publicity they have generated.

Only because he went to the trouble to make a post on here.

[retiredguy123]

Originally Posted by Velvet

There is a difference between a person being interested and one that is not. Obviously, I can’t see how Toymeister showed interest in buying another car. Rule number one in sales: establish rapport. Without finding out how to talk to a client you will not make a deal.

Car dealers depend on pushy salespeople to sell vehicles and to make a profit. That is how they operate. Otherwise, they would charge the same price to every customer. Why do you think they add 8K to 10K to the sticker in worthless add-ons? It would be a mistake for a car buyer to allow a salesperson to establish rapport with them. A buyer needs to do research and know the real value of a vehicle or they will get ripped off.

[Velvet]

Originally Posted by retiredguy123

Car dealers depend on pushy salespeople to sell vehicles and to make a profit. That is how they operate. Otherwise, they would charge the same price to every customer. Why do you think they add 8K to 10K to the sticker in worthless add-ons? It would be a mistake for a car buyer to allow a salesperson to establish rapport with them. A buyer needs to do research and know the real value of a vehicle or they will get ripped off.

Hubby used to own a car dealership, he trained both used and new car salesman. Hubby could sell ice to an Eskimo, because first he establish rapport. He could sell anything to just about anyone because first of all, he sold himself. And one if the ways he did it, is to find out what the client wanted and how to best match that, or get the client to want what he had. Can’t do any of that if you do not have rapport.

[ThirdOfFive]

Lots of horror stories here, most prefaced with the word "Jenkins". Whoever Jenkins is, he surely does seem to own a lot of car dealerships!

Maybe I'm just lucky, but I've never really had a bad experience. Back as a youth and young adult I bought a couple of cars from a local dealership in far Northern MN. The dealer had an interesting way of selling cars. "Just take it home over the weekend and drive it around, and come back on Monday and we'll see what we can do for you". That was the approach used on my '61 Impala and '68 Impala. I bought the car both times.

Beginning in 1995 or so my wife and I established a good relationship with a Toyota dealer in Burnsville, MN. Large dealership, many well-dressed salespeople, and one guy named Bob. Bob never seemed to be in a hurry, and never put pressure on a prospective customer; he was laid-back to the max and dressed VERY casually compared to the rest of the sales staff, but his office was lined with salesperson-of-the-year plaques so he obviously knew his stuff. We bought a total of five vehicles from Bob and he gave us a square shake on every one. One time I saw a Ford Ranger, 2 years old with less than 12,000 miles on it, advertised for $14,900.00, so I stopped in to talk to Bob about it. Unfortunately that Ranger was included in a fleet deal with a buyer who bought something like 10 used vehicles, I supposed to re-sell. I was disappointed as on paper anyway it was a deal at $14,900. Bob and I talked a bit, as he tried to interest me in a couple of other similar vehicles, then stopped and said "wait a minute", and left. When he got back to his office about 5 minutes later he said he could pull that truck out of the fleet deal and sell it to me for what the fleet operator would have gotten. $12,500.00. After a short test drive we concluded the deal.

Bob is unfortunately retired. If he wasn't I'd to to Burnsville, MN to buy from him even today.

[Stu from NYC]

Originally Posted by ThirdOfFive

Lots of horror stories here, most prefaced with the word "Jenkins". Whoever Jenkins is, he surely does seem to own a lot of car dealerships!

Maybe I'm just lucky, but I've never really had a bad experience. Back as a youth and young adult I bought a couple of cars from a local dealership in far Northern MN. The dealer had an interesting way of selling cars. "Just take it home over the weekend and drive it around, and come back on Monday and we'll see what we can do for you". That was the approach used on my '61 Impala and '68 Impala. I bought the car both times.

Beginning in 1995 or so my wife and I established a good relationship with a Toyota dealer in Burnsville, MN. Large dealership, many well-dressed salespeople, and one guy named Bob. Bob never seemed to be in a hurry, and never put pressure on a prospective customer; he was laid-back to the max and dressed VERY casually compared to the rest of the sales staff, but his office was lined with salesperson-of-the-year plaques so he obviously knew his stuff. We bought a total of five vehicles from Bob and he gave us a square shake on every one. One time I saw a Ford Ranger, 2 years old with less than 12,000 miles on it, advertised for $14,900.00, so I stopped in to talk to Bob about it. Unfortunately that Ranger was included in a fleet deal with a buyer who bought something like 10 used vehicles, I supposed to re-sell. I was disappointed as on paper anyway it was a deal at $14,900. Bob and I talked a bit, as he tried to interest me in a couple of other similar vehicles, then stopped and said "wait a minute", and left. When he got back to his office about 5 minutes later he said he could pull that truck out of the fleet deal and sell it to me for what the fleet operator would have gotten. $12,500.00. After a short test drive we concluded the deal.

Bob is unfortunately retired. If he wasn't I'd to to Burnsville, MN to buy from him even today.

Does not seem to be many Bobs out there.

[retiredguy123]

Originally Posted by Velvet

Hubby used to own a car dealership, he trained both used and new car salesman. Hubby could sell ice to an Eskimo, because first he establish rapport. He could sell anything to just about anyone because first of all, he sold himself. And one if the ways he did it, is to find out what the client wanted and how to best match that, or get the client to want what he had. Can’t do any of that if you do not have rapport.

You proved my point. Yes, it is good for the salesperson to establish rapport with the customer. But, the customer will not benefit from it. The customer will benefit with research and knowledge about the fair value of the vehicle. The only way rapport would work for the buyer is if the dealer established a fair price in the first place. Every vehicle on the Jenkins lot has a separate sticker with worthless add-ons (see Post No. 96). It is the salesperson's job to trick the customer into paying for those add-ons and other bogus fees. Uninformed buyers will get ripped off, and rapport will not help.

[Skip]

Originally Posted by JoelJohnson

If they want to buy my car the price is $1,000,000. Not a penny less!

I'll take it, JJ. But you have to buy this new $2,000,000 Civic for the deal. Let's shake!

Skip

[Velvet]

Originally Posted by retiredguy123

You proved my point. Yes, it is good for the salesperson to establish rapport with the customer. But, the customer will not benefit from it. The customer will benefit with research and knowledge about the fair value of the vehicle. The only way rapport would work for the buyer is if the dealer established a fair price in the first place. Every vehicle on the Jenkins lot has a separate sticker with worthless add-ons (see Post No. 96). It is the salesperson's job to trick the customer into paying for those add-ons and other bogus fees. Uninformed buyers will get ripped off, and rapport will not help.

Well, there’s one of two ways I can see myself shopping for a car; either I see one on the lot I like, and the price is worth it to me (I don’t really care what it is worth to other people that much I’m not flipping) on my own without help - like going to an open house. Or I have an exact list for a new model to be delivered with those specs precisely - like a new built home. I already know what those prices should be. I’m not sure I need a salesman for much.

[retiredguy123]

Originally Posted by Velvet

Well, there’s one of two ways I can see myself shopping for a car; either I see one on the lot I like, and the price is worth it to me (I don’t really care what it is worth to other people that much I’m not flipping) on my own without help - like going to an open house. Or I have an exact list for a new model to be delivered with those specs precisely - like a new building home. I already know what those prices should be. I’m not sure I need a salesman for much.

I agree, but you cannot order a car without going through a dealer and paying their bogus markups. The vehicle industry needs to get rid of salespeople who work on commission and sell the cars to everyone for a fair and published price. Until then, uninformed buyers will continue to pay thousands more than informed buyers. It is sad that a totally uninformed buyer can go into a dealership and pay more than $10K above what an informed buyer will pay for the same vehicle.