[ilovetv]

It is bad service when nothing is done about a legitimate complaint like A/C being so frigid that you could hang meat in there.

It's also distressing to see the messenger belittled in such a way that if he had said, "The food portion was too small, only half the size one would expect"....

...the reply here would have been "Remember all the starving little kids in Biafra....they'd love to have the meal you got".

Posts such as the o.p. stated are too often turned into a "trash the o.p." session. And then the choir joins in to praise their pals.

It's a big turn off.

[Polar Bear]

Originally Posted by graciegirl

Charlie. Take a light wrap next time.


Isn't it awful about the terrible devastation in the Phillipines and the tornadoes yesterday in the mid section of the U.S.?

I think some of this thread is being a little hard on the OP. (You know I still love ya, Gracie! ) Of course there are more important matters in the world. But it doesn't make our little day-to-day issues totally irrelevant. I know I'd be a bit upset with the situation the OP describes. And I might even come here to vent a little.

[KathieI]

Charlie, I can understand your frustration. I hate it when a restaurant has it freezing where even my toes are cold. Recently, this happened and we mentioned it to the manager, and he did something about it. Now... that's customer service... I don't blame you, yes, there are many more important matters in the world, but when we are totally ignored regarding a request, I think that its appropriate to call them on it. I hate being cold... that's why I have always lived in warm climates.

[graciegirl]

,,,

[CFrance]

I think just about every place is too cold down here. I had learned to park an extra visor in the car because so often I'm stuck with sun shining in my eyes. Well, duh, last time I was freezing in a restaurant I decided to park a sweater in the car next to the visor.

Toojays is one of the worst for that problem. No matter where you sit, there is a ceiling vent nearby dousing you with cold air. I don't know why restaurants keep their temps down so much. It's not uncommon.

[CFrance]

Originally Posted by Barefoot

Am I the only one who doesn't get this black helicopter reference?

I have learned to always take a shawl or jacket in my carry bag. Large buildings are often cold, whether it's a restaurant, movie theater or rec center.

Because of Charlie's complain, perhaps the vent directly above the diners should have been closed.

No!!

[ednagrahm]

Originally Posted by BettyCrocked

It IS bad service when you ask to speak to management and your request is ignored.

That might be a blessing in disguise. I recently sought out the Manager (her) with a minor complaint and found her to be arrogant and very defensive. I exited with the impression that she was not particularly customer oriented.

[OBXNana]

I think the person posting may have been cold, but her primary concern was the quality of having her needs met. Her requests were ignored or handled in what she felt was a inappropriate manner. Had the manager addressed the concern, come to the table, listened, and responded (even if it would have been to say the thermostat is pre programed) the dining experience would have been more to the liking of the group.

[graciegirl]

Originally Posted by CHARLIE6543

Went to Mallory CC for dinner last night we were a table of 12 and we all froze to death. I asked our waitress to have someone adjust the temperture because we were so cold, she said she would do that. Waited quite a while didn't feel any change so I asked the hostess Kathy and she smiled like you have got to be kidding me lady and said "oh yea". After a half hour I went and asked to see the manager was told she would be out to see me in a little while, guess what she never came. They really think we are idiots here in the Villages, well that is why they loose customers. If she had come out and just stood at our table she would have felt the cold air blowing on us. Remember there where 12 of us that were freezing and that s 12 less customer you will not be seeing again.

I think what might have happened is that the air was on the same setting it has been for awhile and it was chilly outside that night.

I think what might have happened is that there were orders to never touch the settings. Can you imagine the staff switching it about frequently?

I get all defensive because the people who work at restaurants are doing their jobs, generally to the best of their ability. I don't think they think "we are idiots", but then again maybe they don't have a really good opinion of most of us either.

I think there has to be a reason somewhere and probably Bogie or Gomoho or Pooh will get to the bottom of it.

I think that I have heard that the owner of the Mallory restaurant business is the same owner of the Glenview restaurant business and that person may need a little Dale Carnegie help. Perhaps the person that controlled the dial wasn't on site.

I was told by a very dependable server at Glenview after one in our party said they were cold that she nor anyone present had the power to adjust the setting.

Charlie, remember to take a light wrap.

And should you never go back and I never go back there will still be long lines of people waiting to eat there.

[ilovetv]

Originally Posted by onslowe

Gracie, your post is a little masterpiece of restraint, simplicity, and power.

Thanks for the reminder about what is really important.

"Masterpiece"?? Please. No need to suck up.

Somebody was freezing as I often have in restaurants where we PAY to relax and dine without the winter parkas we happily left behind in the north. I always bring a jacket or sweater, but often that isn't enough either. It's hard to dine with gloves on.

And I think it was management's attitude that bothered the o.p. more than the refrigerated "ambience".

[graciegirl]

...

[exmayor95]

It's Florida, hot outside, cold inside. Everywhere you go.

[Bogie Shooter]

Originally Posted by ilovetv

"Masterpiece"?? Please. No need to suck up.

Somebody was freezing as I often have in restaurants where we PAY to relax and dine without the winter parkas we happily left behind in the north. I always bring a jacket or sweater, but often that isn't enough either. It's hard to dine with gloves on.

And I think it was management's attitude that bothered the o.p. more than the refrigerated "ambience".

?????

[ettojr]

I know I am new to posting on TOTV but I have been reading (skulking) for a few years. Life intervened since I joined so my time had been limited, but honestly it's comments like that that have made me reticent to join in. Seriously? Yikes!
So with true fear of retribution for mentioning it, I am channeling my inner Gracie so that I can show restraint, simplicity and power not respond as I would like to.

[rubicon]

Originally Posted by ilovetv

It is bad service when nothing is done about a legitimate complaint like A/C being so frigid that you could hang meat in there.

It's also distressing to see the messenger belittled in such a way that if he had said, "The food portion was too small, only half the size one would expect"....

...the reply here would have been "Remember all the starving little kids in Biafra....they'd love to have the meal you got".

Posts such as the o.p. stated are too often turned into a "trash the o.p." session. And then the choir joins in to praise their pals.

It's a big turn off.

ilovetv spot on again