[GERALDINE]

My husband and I and a couple of friends went to Glenview last night (Friday) for dinner following the men's round of golf up there. I ordered the Twin Lobster Tails for $22.95 (My Mother's Day Dinner!!!). They were AWFUL!!! When they arrived I thought to myself..."they look small and grey". I tasted them and they were tough and just didn't taste right. I should have immediately complained...BUT because we were with guests & because this was a gift from my husband, I didn't. HOWEVER, after being sick to my stomach all night...and not being able to get grey lobster out of my mind...I called the Manager first thing this morning. I told him I was very disappointed with our experience last night...the food, the waitress (whe was inefficient and rude), etc. I told him I saw a neighboring table get an order of large, white, fluffy lobster tails (the way they should be) after I had gotten mine. His reply???? NOT very apologetic, NOT sympathetic, and NOT willing to make it right!!!!!!!!!!!!!!!!!!!!!! He told me that IF I had complained last night, while there, they may have ascertained what the problem was but because I chose not to make a scene in front of our guests he couldn't (or wouldn't) do anything. I told him I was sorry to hear that he really didn't care what people thought and that I would NEVER be back and I would post this on TOTV. He basically said, "...whatever..." !!

Wouldn't you think that with all the competition for restaurants, the bad economy and people hanging onto their money that this guy would have wanted to make this situation right with me???? VERY SAD and VERY SCARY that an old established CC like Glenview would treat their customers with such callous indifference and even try to turn the table and make it out to be MY fault that this dinner experience was soooo bad. Go figure!!

Soooo, I just want to say BEWARE OF GLENVIEW. Their service and quality of food has hit an all time low. I'll be spending my food dollars at Lopez from now on where I have NEVER, in 5 years, had a bad meal or bad service.

[Russ_Boston]

Other than getting sick (obviously no excuse for that if the food is what caused it) I can't agree with you.

If you know something is wrong at the table you need to say something while you are there. This way the manager can assess the situation properly.

I know you are telling the truth but think of it from their POV. Kind of like when someone finishes their whole plate and then says they did like it! Since you didn't complain on-site the manager has no recourse. Of course he should be nice about it. Also if a server is not competent please tell the manager that night. They may have had numerous complaints about them and can use your experience as another nail in the coffin.

Bottom line: It is not an embarrassment to tell a restaurant that something is amiss. Give them a chance to make it right. If they don't then you really have something to tell everyone.

Just my opinion and the way I operate.

[Bogie Shooter]

Russ....that sums it up. I agree.

[redwitch]

I'm with Russ. It is awfully hard for a manager to know if a customer is being sincere or just trying a scam if a call is made the next day. It's one thing if you had had to see a physician for the food poisoning and was told the lobster was the cause of the problem. It's another for you to call and say something was wrong with no evidence. It really is hard for the manager to do something after the fact.

I know that managers usually appreciate hearing of a problem. They can rectify it right then and there and, hopefully, turn a potentially dissatisfied customer into a happy one that will not only return but will tell their friends of how accommodating the restaurant is.

I do agree that the manager could have handled it better. At the very least, he could have offered you a couple of drinks. Regardless, he should have been sincerely apologetic even if he felt you were lying through your teeth -- it's part of the job description (written or unwritten).

And a hint -- if seafood is the wrong color or doesn't smell right, DON'T EAT IT!! People have been known to die from bad shellfish and not just those allergic to it.

[GERALDINE]

WHY did I KNOW that the first responses I got to this would be people disagreeing with me?????? Oh, don't get me wrong, I'm glad that I live in the USA where people can disagree (at least the last I knew we could...not sure what's happened in the last few hours) BUT...it seems everytime I put a post on here I'm lambasted with negative comments on my post. All I can say is I'm not saying Glenview is good or bad...I guess that's for the rest of you to decide. I was just trying to give a "heads up" about what happened to me. All I was saying was MY experience was VERY BAD there last night, and the Manager was rude and uncooperative on the phone today, and I, PERSONALLY, will never go back there. ...and that's MY story and I'm sticking to it!!!!!!!!!!!!!!!

[GERALDINE]

Originally Posted by redwitch

I'm with Russ. It is awfully hard for a manager to know if a customer is being sincere or just trying a scam if a call is made the next day. It's one thing if you had had to see a physician for the food poisoning and was told the lobster was the cause of the problem. It's another for you to call and say something was wrong with no evidence. It really is hard for the manager to do something after the fact.

I know that managers usually appreciate hearing of a problem. They can rectify it right then and there and, hopefully, turn a potentially dissatisfied customer into a happy one that will not only return but will tell their friends of how accommodating the restaurant is.

I do agree that the manager could have handled it better. At the very least, he could have offered you a couple of drinks. Regardless, he should have been sincerely apologetic even if he felt you were lying through your teeth -- it's part of the job description (written or unwritten).

And a hint -- if seafood is the wrong color or doesn't smell right, DON'T EAT IT!! People have been known to die from bad shellfish and not just those allergic to it.

One more thing here folks...I did NOT call to get a free meal. I can assure you, I have better things to do than going around trying to get free meals by lying or making things up. We can well afford to buy our meals...as I believe MOST of the people here in TV can do. Get real people...just take what I said at face value and let it be!!!!!! I'm sorry I said anything :-(

[Russ_Boston]

If you actually read our posts I think you'll see that we are not being negative towards YOU. In fact I said "I'm sure that you are telling the truth".


But you must understand our point of view. If you don't say anything at the time what more can you expect?

But your points are taken to heart. If I experience even one bad meal or service at Glenview I'll add it to yours and probably not give them another chance.

[golf2140]

We have a golf group of 16 that plays every Friday. On one occasion a few weeks back we went to Glenview for lunch. The hostess was from h--l. She would not seat us all together (as we always have done) She had us scattered around. I was in the last foursome to come in. I asked her about sitting with our group she just said that can't be done. I then asked her to seat our foursome. There were three of the four standing there. She asked where's your forth. She was informed that he was in the washroom. She said when he come out I'll seat all four of you. With that we left and went to the pool bar. We have played there since and have gone to restaurants other then Glenview. We have had issues in the past, but lately things were good. It's a shame because of the attitude of staff they have lost 16 men for lunch and more when we don't go there for other meals.

[zcaveman]

Originally Posted by Russ_Boston

If you actually read our posts I think you'll see that we are not being negative towards YOU. In fact I said "I'm sure that you are telling the truth".


But you must understand our point of view. If you don't say anything at the time what more can you expect?

But your points are taken to heart. If I experience even one bad meal or service at Glenview I'll add it to yours and probably not give them another chance.

I really hope you and Linda give Glenview a shot during your stay here. A real visit to the place would be better than a hearsay response.

[chuckster]

[QUOTE=golf2140;263568]We have a golf group of 16 that plays every Friday. On one occasion a few weeks back we went to Glenview for lunch. The hostess was from h--l. She would not seat us all together (as we always have done) She had us scattered around. I was in the last foursome to come in. I asked her about sitting with our group she just said that can't be done. I then asked her to seat our foursome. There were three of the four standing there. She asked where's your forth. She was informed that he was in the washroom. She said when he come out I'll seat all four of you. "With that we left and went to the pool bar".

Golf 2140........I'm confused, wasn't aware that Glenview had a pool bar......maybe you possibly meant another restaurant and not Glenview?

[Pturner]

Originally Posted by zcaveman

A real visit to the place would be better than a hearsay response.

I agree. Glenview is one of our favorites. We also really like Cane Gardens. One time at Cane Gardens I didn't like what I ordered. This wouldn't stop me from going back, when all the other times have been good.

At Glenview, there is one waitress in the bar area who provides iffy service. Otherwise, we've had good service there too.

[784caroline]

[QUOTE=GERALDINE;263492]Wouldn't you think that with all the competition for restaurants, the bad economy and people hanging onto their money that this guy would have wanted to make this situation right with me???? QUOTE]

Geraldine...appears to me that there is fault on both sides here. If you did received a "bad" lobster, you should have reported it to management immediately ..or better yet had your husband report it for im certain he would want you to have a good meal for Mothers day. You didnt do that so it comes down to your word against theirs...and they will always win when something is reported after the fact. Management was wrong in at least not listening to your concerns and better explaing what they could and could not do and WHY!!!. Just curious when you called on saturday and talked to management, what outcome would have satisfied you in order to (as you say) "Make this situation right with me??" This is the comment that leads people to believe you were now looking for a free meal. I dont think anyone is bashing you, but simply saying you could have handled the situation better and probably got the outcome you were expecting.

[bimmertl]

The thread is titled "Beware Glenview". In a second post the originator states
"I'm not saying Glenview is good or bad..." Oh really??

Opening post states "Sooooo, I just want to say "BEWARE OF GLENVIEW. Their service and quality of food has hit an all time low."

Sounds pretty bad to me.

And yes, Russ is entirely correct.

Maybe we'll here from the table with the white and fluffy tails?

[Russ_Boston]

Originally Posted by zcaveman

I really hope you and Linda give Glenview a shot during your stay here. A real visit to the place would be better than a hearsay response.

We will Z. I can't (and shouldn't) comment until I've tried it. I think we went a few years ago but things are getting fuzzy at my age!

[redwitch]

Geraldine, I wasn't disagreeing with you. I understand you weren't trying to get something for nothing -- you truly got ill from the lobster. I was defending the manager to a certain degree, but nothing more -- there really is little he could do the day after unless you could positively prove the lobster was bad. However, a good manager would have offered to comp you something on your next visit, even if it was just a drink. There was no excuse for his rudeness to you. NONE, NADA, ZILCH.