[CFrance]

Originally Posted by Bogie Shooter

Mike, thanks for posting on TOTV.
It is discussed here ofter if one should bring to the attention of the manager on duty any perceived issues. In my opinion this should always be the case, others say, "I should not have to tell managment of problems......they should know".
I just don't see how you can fix something......if nobody tells you.
What's your opinion?

There are many business owners who take the time and trouble to monitor TOTV for comments about their businesses. I think this is a good idea, and I appreciate those that do so. (Stellar is another.) Sometimes people just don't want to make a fuss in public. Sometimes the manager is too busy to approach, as was probably the case with Mike as he had two no-shows and a send-home, so he was helping serve.

There are different ways to handle a problem, and different personality types of customers. Some are assertive; some are not. Some are realistic; some are unforgiving. I applaud the business owners who take it upon themselves to monitor the forum and customer review sites to get a sense of what the entire customer base is thinking.

As it turns out, we will be trying O'Shea's due to the good reviews given in this thread.

[jhrc4]

The Ole Speckled Butter Bean you say...not a good bench mark. Gone as the say with the wind. Or if you prefer Ba Bye.

[keithwand]

Mike,

This doesn't excuse the rudeness of the woman that came to our table that said she was in charge of the kitchen. She needs to stay in the kitchen and not interact with customers.

Bonnie, heard the singer say hello (he was great and came around to all of the tables during his break) and realized it was that Bonnie from TOTV.

Didn't want to bother you and also just wanted to get going.

I will say we all were surprised how empty the place was given the 2 for 1 burgers and the B/W event going on.

Ariel was wonderful. She got a big tip.

[Bogie Shooter]

Originally Posted by nitehawk

I am so sorry to hear you lost two of your employees and just not show up... It really is hard to get good employees -- I am quite sure they were getting at least $4 per hour and no benefits (pension -paid vacation - hospitalization - job security - job supplied uniforms -- cleaning of uniforms -- free lunch and and reasonable time to eat it -- 30 days notice before you sell the place and they are out of a job -- a boss that stands behind them when they are right) good luck with you search for new employees. I have no idea where to start looking

Not to say employees should not be treated better, however, if they got everything you suggest........would you then pay the higher prices?

[justjim]

Originally Posted by OsheasMike

As the General Manager of O'Shea's, let me start of by apologizing to the guests that had a bad experience on Wednesday night. We are definitely aware of our shortcomings on this particular evening. Not to make excuses, but to try to explain why such a night happened, I had 2 employees decide not to show up for work and one who came in sick that we sent home. Our policy is not to allow a sick employee to work and infect others, especially our guests. While it was noble for that employee not to call and try to come in, it did not leave us time to cover his shift. Myself and my other manager on duty tried to fill some of the positions, but that left other areas ignored. No excuses, we didn't perform. We are currently trying to replace the staff that decided not to come in and negatively affect the hard working ones that did, problem is, as many on this website noted, good employees are hard to find. Anyway, again I am personally sorry and anyone who had a bad experience please ask for me and I will do my best to make things right.

Thanks for your post. I've read all the posts and it appears you had employee "problems" all the way back into July. It is well known how difficult it is to find and keep good restaurant employees. Employees are going to work and stay working in the places where they have good overall working conditions including wages and benefits.

I suspect that there is considerable competition for good cooks, servers and other restaurants employees in TV. So called Mom and Pop "shops" have a difficult time staying in business. Oshea's is a sports bar and as such will make most of their profits from drinks not the food they serve. That said--- Oshea's might want to adjust their food menu to something they can deliver to customers in a satisfactory manner.

Since we drink very little and the Sports Bar scene is not where we regularly eat, I doubt we will become a regular customer of this restaurant. We do like to support Local business and I wish Oshea's the best.

[Indydealmaker]

Originally Posted by nitehawk

I am so sorry to hear you lost two of your employees and just not show up... It really is hard to get good employees -- I am quite sure they were getting at least $4 per hour and no benefits (pension -paid vacation - hospitalization - job security - job supplied uniforms -- cleaning of uniforms -- free lunch and and reasonable time to eat it -- 30 days notice before you sell the place and they are out of a job -- a boss that stands behind them when they are right) good luck with you search for new employees. I have no idea where to start looking

A good server in a place like this can easily earn 3 times the minimum wage if they choose to apply themselves.

[Barefoot]

Originally Posted by OsheasMike

As the General Manager of O'Shea's, let me start of by apologizing to the guests that had a bad experience on Wednesday night. We are definitely aware of our shortcomings on this particular evening. Not to make excuses, but to try to explain why such a night happened, I had 2 employees decide not to show up for work and one who came in sick that we sent home. Our policy is not to allow a sick employee to work and infect others, especially our guests. While it was noble for that employee not to call and try to come in, it did not leave us time to cover his shift. Myself and my other manager on duty tried to fill some of the positions, but that left other areas ignored. No excuses, we didn't perform. We are currently trying to replace the staff that decided not to come in and negatively affect the hard working ones that did, problem is, as many on this website noted, good employees are hard to find. Anyway, again I am personally sorry and anyone who had a bad experience please ask for me and I will do my best to make things right.

Good for Mike for manning up and explaining the situation.

[OsheasMike]

Originally Posted by keithwand

Mike,

This doesn't excuse the rudeness of the woman that came to our table that said she was in charge of the kitchen. She needs to stay in the kitchen and not interact with customers.

Bonnie, heard the singer say hello (he was great and came around to all of the tables during his break) and realized it was that Bonnie from TOTV.

Didn't want to bother you and also just wanted to get going.

I will say we all were surprised how empty the place was given the 2 for 1 burgers and the B/W event going on.

Ariel was wonderful. She got a big tip.

You are correct it does not excuse that , as I do not have a female running my kitchen I took your situation to coach all my employees. I brought everyone in early (paid) to discuss the details of Wednesday and the corrections to be made. As for the treatment of my employees, I do the best that my price point allows, I always support them when they are correct and coach them when they are wrong. I feel that if I have to fire someone, unless for gross negligence, it is my fault. I have never asked them to do anything I wouldn't. My whole point for my original post was to apologize and let people know it was an aberration not a regularity. Again I am personally sorry for Wednesday.

[Bogie Shooter]

Originally Posted by OsheasMike

You are correct it does not excuse that , as I do not have a female running my kitchen I took your situation to coach all my employees. I brought everyone in early (paid) to discuss the details of Wednesday and the corrections to be made. As for the treatment of my employees, I do the best that my price point allows, I always support them when they are correct and coach them when they are wrong. I feel that if I have to fire someone, unless for gross negligence, it is my fault. I have never asked them to do anything I wouldn't. My whole point for my original post was to apologize and let people know it was an aberration not a regularity. Again I am personally sorry for Wednesday.

Most of us got it.........................

[nitehawk]

Originally Posted by Bogie Shooter

Not to say employees should not be treated better, however, if they got everything you suggest........would you then pay the higher prices?

Obviously you found a job that gave the benefits

Originally Posted by Indydealmaker

A good server in a place like this can easily earn 3 times the minimum wage if they choose to apply themselves.

And well they deserve it

[Russ_Boston]

Originally Posted by nitehawk

Obviously you found a job that gave the benefits

It's a restaurant! No different than any other restaurant. They pay the waiter minimum and a good server can make decent money. Why pick on O'Sheas?

The manager sounds like an upfront guy. Let's see if he can coach them to success. I'll give em a try next week (haven't been in many months).

[CFrance]

Originally Posted by Russ_Boston

It's a restaurant! No different than any other restaurant. They pay the waiter minimum and a good server can make decent money. Why pick on O'Sheas?

The manager sounds like an upfront guy. Let's see if he can coach them to success. I'll give em a try next week (haven't been in many months).

[Warren Kiefer]

Originally Posted by Barefoot

Good for Mike for manning up and explaining the situation.

His explanation does not address tha many post that omplain about the quality of the food. Poor food is the responsibility of the manager and or owner.

[Bogie Shooter]

Sometimes your damned if you do or damned if you don't.

[boomerbaby]

I have never eaten there but for the manager to come on this forum and apologize is something I respect and because of that I will give it a try and hope it is better. I really would like to see this place make it of course it all starts with the people that run it and work there.