[mrf0151]

Originally Posted by Tvflguy

I just happened upon this Thread. May I ask or confirm. You ARE in The Villages and the A/C system is one year old? Is your home new and one year old? What is the “part” that is faulty? Who is the company servicing the unit? I am probably missing something here…. I find it hard to comprehend an A/C outage this serious.
Update from me. I was sure it was ME, not understanding or missing something. The OP seemed to be quite vague on facts. I went back and read all the OPs posts. A lot does not make sense to me. I’m beginning to be a sceptic on this one…. If this happened to me all holy hell would break loose… would not rest until it’s corrected.

Computer board that is made overseas. No MFG dealer/supply houses have it period. All part of this wonderful world we started to live in 2021 with supply chain issues. There is an end date thank God.

[mrf0151]

Originally Posted by Tvflguy

As I mentioned in a prior post, if this debacle happened to us I would be all over Trane and the repair firm.

I would be in constant comms with Trane Corp. 800 945 5884. No reason why this issue is such an issue.

Second I listen to a NewsTalk radio station from Orlando WDBO. They had a weekly program hosted and sponsored by Pro-Tech Service Co.They specialize in Trane. Very respected and solid company. I would call them and explain your issue. I’m certain that they would be a good resource to assist. 407 378 1305. Talk to Hector, a Manager there. Or Tom Nixon, owner.

Never said it was Trane or Carrier or American Standard or Lenox etc etc or who the dealer is. Would not be fair throw them under the bus at this point in time. Part is coming. This supply chain thing is just a bitch once it affects YOU.

[Keefelane66]

Originally Posted by mrf0151

Never said it was Trane or Carrier or American Standard or Lenox etc etc or who the dealer is. Would not be fair throw them under the bus at this point in time. Part is coming. This supply chain thing is just a bitch once it affects YOU.

On 7-3-2022 you posted you had your a/c unit recently replaced with a Trane by DeSantis

[Tvflguy]

Originally Posted by mrf0151

Never said it was Trane or Carrier or American Standard or Lenox etc etc or who the dealer is. Would not be fair throw them under the bus at this point in time. Part is coming. This supply chain thing is just a bitch once it affects YOU.

Must say that I’m questioning this whole matter. You seem to be quite calm about this. I would be LIVID three weeks ago. Why not name the brand? Why not insist that they remove the faulty board from a new, uninstalled unit. What is it now, over a month with no A/C. For you??? Something kinda smells here. Hope I’m wrong but something simply does not line up to reality.

[Michael G.]

Originally Posted by Tvflguy

Must say that I’m questioning this whole matter. You seem to be quite calm about this. I would be LIVID three weeks ago. Why not name the brand? Why not insist that they remove the faulty board from a new, uninstalled unit. What is it now, over a month with no A/C. For you??? Something kinda smells here. Hope I’m wrong but something simply does not line up to reality.

Part of me says I agree.
Who would even let their neighbor go without AC??

[Tvflguy]

Originally Posted by Michael G.

Part of me says I agree.
Who would even let their neighbor go without AC??

You bet. This person, the OP, never reached out to us TOTV folks. And vague on any facts.

I have a feeling that we’re all being played…. The OP either is the most patient person ever, very naive, very unlucky and understanding, or chuckling while we are wasting time trying to help them — being good helpful neighbors. I’ve had it…

[retiredguy123]

Originally Posted by Tvflguy

Must say that I’m questioning this whole matter. You seem to be quite calm about this. I would be LIVID three weeks ago. Why not name the brand? Why not insist that they remove the faulty board from a new, uninstalled unit. What is it now, over a month with no A/C. For you??? Something kinda smells here. Hope I’m wrong but something simply does not line up to reality.

The part may be unique to a dual speed compressor, which is rare, so they may not have an uninstalled unit. That is why you should never buy a non-standard product when you need it to provide dependable service.

[NoMoSno]

Originally Posted by retiredguy123

The part may be unique to a dual speed compressor, which is rare, so they may not have an uninstalled unit. That is why you should never buy a non-standard product when you need it to provide dependable service.

2-stage compressors are not rare.
Chuck Farrell installations are predominately 2-stage.
He would have got the unit up and running no problem.

[ithos]

I have no doubt that the part is not available (at retail price) through the manufacturer right now. I understand not wanting to flame the installer on TOTV because it doesn't serve their interest to aggravate them and would not solve the issue.

But I would be interested in the manufacturer and model number as this may help others who may be deciding to replace their AC or have that exact model. I know if I did I would order a spare.

If it was out of warranty, I would put soft start on it(if possible) and bypass the board and just run the larger stage until the part came in. The important cutout safeties are still in the circuit.

[retiredguy123]

Originally Posted by NoMoSno

2-stage compressors are not rare.
Chuck Farrell installations are predominately 2-stage.
He would have got the unit up and running no problem.

It is a fact that the vast majority of condenser units in The Villages have single stage compressors, and many of the parts are universal parts, which makes it much easier to locate a part and repair the unit. But, a lot of the parts used in dual stage compressors are proprietary, and they can only be purchased from the compressor manufacturer. I suspect that is why the OP cannot get his system repaired. Also, dual stage compressors are more suitable for use in multi-story houses where there are two thermostats and two or more cooling zones. And, they are more expensive, so they are more advantageous where electricity rates are higher than in The Villages. I would not recommend buying a dual or variable speed compressor for a one story, single zone house in The Villages.

[NoMoSno]

Originally Posted by retiredguy123

It is a fact that the vast majority of condenser units in The Villages have single stage compressors, and many of the parts are universal parts, which makes it much easier to locate a part and repair the unit. But, a lot of the parts used in dual stage compressors are proprietary, and they can only be purchased from the compressor manufacturer. I suspect that is why the OP cannot get his system repaired. Also, dual stage compressors are more suitable for use in multi-story houses where there are two thermostats and two or more cooling zones. And, they are more expensive, so they are more advantageous where electricity rates are higher than in The Villages. I would not recommend buying a dual or variable speed compressor for a one story, single zone house in The Villages.

Since the OP has not stated the type or brand he has we can only speculate. Your knowledge and reasoning for using a 2-stage or variable compressors is flawed. I'll take my recommendations from an AC expert.

[retiredguy123]

Originally Posted by NoMoSno

Since the OP has not stated the type or brand he has we can only speculate. Your knowledge and reasoning for using a 2-stage or variable compressors is flawed. I'll take my recommendations from an AC expert.

The OP did say that he has a two speed Trane compressor. See Posts 73 and 108.

[NoMoSno]

Originally Posted by retiredguy123

The OP did say that he has a two speed Trane compressor. See Posts 73 and 108.

This is his post #107:

"Never said it was Trane or Carrier or American Standard or Lenox etc etc or who the dealer is. Would not be fair throw them under the bus at this point in time. Part is coming. This supply chain thing is just a bitch once it affects YOU."

Regardless the dealer should have units to swipe parts from.

[retiredguy123]

Originally Posted by NoMoSno

This is his post #107:

"Never said it was Trane or Carrier or American Standard or Lenox etc etc or who the dealer is. Would not be fair throw them under the bus at this point in time. Part is coming. This supply chain thing is just a bitch once it affects YOU."

Regardless the dealer should have units to swipe parts from.

On July 3, on another thread, The OP posted,

"We just recently replaced our whole HVAC system with the new Trane XV outside unit and then the Trane compatible air handler inside unit."

The Trane XV model is a high end, multi-speed compressor unit. He also said that the unit needs a computer board, which sounds like a proprietary part that cannot be purchased from anyone except the manufacturer. I doubt that any HVAC company would have one of these top-of-the-line models sitting around and available to swap out a computer board, because most people do not buy these expensive units. It is probably a special order. Hence, he needs to wait for the part.

[fdpaq0580]

Originally Posted by retiredguy123

On July 3, on another thread, The OP posted,

"We just recently replaced our whole HVAC system with the new Trane XV outside unit and then the Trane compatible air handler inside unit."

The Trane XV model is a high end, multi-speed compressor unit. He also said that the unit needs a computer board, which sounds like a proprietary part that cannot be purchased from anyone except the manufacturer. I doubt that any HVAC company would have one of these top-of-the-line models sitting around and available to swap out a computer board, because most people do not buy these expensive units. It is probably a special order. Hence, he needs to wait for the part.

Sorry, but to me that sounds even worse. Your high-end customers get hung out to dry when they have a, very likely well known, problem. Bet they were made to feel special when being sold on the fancy expensive unit. No excuses when a little extra time, effort and money could have gotten the part or replaced the unit temporarily with a basic model so they wouldn't have to "sweat it out" for so long. What is customer relations worth? What is good will worth? What is your corporate image worth?