[graciegirl]

Can someone say how this can be resolved so everyone is comfortable?

It appears that management is very good at a lot of things at Mallory, but interaction with the public not so much. It isn't the first time I have heard that.

I am glad it isn't my job to keep this senior population happy in a restaurant setting.

[Bill32]

Originally Posted by ilovetv

"Masterpiece"?? Please. No need to suck up.

Somebody was freezing as I often have in restaurants where we PAY to relax and dine without the winter parkas we happily left behind in the north. I always bring a jacket or sweater, but often that isn't enough either. It's hard to dine with gloves on.

And I think it was management's attitude that bothered the o.p. more than the refrigerated "ambience".

TV, aren't you exaggerating a little??? Freezing??parker and gloves?? ....please....we have been in every restaurant in TV and no two are alike, my wife has a sweater in a bag in the trunk of our car and another in the golf cart.

As one of the other posters said the manager should have come out and addressed the complaint whether or not he or she could change the temperature in the restaurant...

[swimdawg]

I'm a person who is usually cold so I always bring a sweater or a wrap.

This summer, there was a letter to the editor in The Buffalo News which I related to. I cut out the letter from the paper and made copies. When the restaurant is too cold, I give a copy of the letter to the server and ask that they kindly give it to the manager.

This is the jist of the letter:

WHY MUST RESTAURANTS BE UNCOMFORTABLY COLD?

One of the things retired seniors usually have more of is free time. With it comes the desire to make this freedom more enjoyable. Eating out, as we call our restaurant visits, is one of these pleasures. It frees us from having to prepare our own food and often brings us together with family and friends. In the warmer summer months, however, restaurants often overcompensate by keeping the the temperature uncomfortably low, which can severely decrease the eating out experience.

"The meal was good but it was too cold inside the restaurant" is often the criticism expressed by those who are more sensitive to these extreme temp changes. The experience of cutting one restaurant visit short because of the cold may well prevent a return visit. Naturally, the working staff will react differently to the same temperature, but the comfort of visiting guests must remain a serious consideration.

I couldn't have said it better myself!

[graciegirl]

Originally Posted by swimdawg

I'm a person who is usually cold so I always bring a sweater or a wrap.

This summer, there was a letter to the editor in The Buffalo News which I related to. I cut out the letter from the paper and made copies. When the restaurant is too cold, I give a copy of the letter to the server and ask that they kindly give it to the manager.

This is the jist of the letter:

WHY MUST RESTAURANTS BE UNCOMFORTABLY COLD?

One of the things retired seniors usually have more of is free time. With it comes the desire to make this freedom more enjoyable. Eating out, as we call our restaurant visits, is one of these pleasures. It frees us from having to prepare our own food and often brings us together with family and friends. In the warmer summer months, however, restaurants often overcompensate by keeping the the temperature uncomfortably low, which can severely decrease the eating out experience.

"The meal was good but it was too cold inside the restaurant" is often the criticism expressed by those who are more sensitive to these extreme temp changes. The experience of cutting one restaurant visit short because of the cold may well prevent a return visit. Naturally, the working staff will react differently to the same temperature, but the comfort of visiting guests must remain a serious consideration.

I couldn't have said it better myself!

It is so much better when something is said diplomatically, which the letter you copied is.

You can catch more flies with honey than you can with vinegar.

[redwitch]

I would call it bad service if a server told me she would take care of turning down the thermostat but didn't, as was the case here. She could have told the group that she was sorry but they could not adjust the thermostat; actually adjusted the thermostat; said she would get the manager to listen to their complaint. The server did not do this -- she said SHE would turn down the thermostat. When this didn't happen, the group asked for the manager and was told the manager would be out shortly. Again, this did not happen, either. So, there was poor service and even poorer managerial skills shown here. I'd be ticked, too.

Now, all of that being said, I'm one of those disgusting people who rarely gets cold. When everyone else is shivering, I'm comfortable; when they're comfortable, I have a small sheen of sweat (not perspiration nor a glow) on my forehead; if they're hot, I'm miserable. So, I bet I would love the temperature at Mallory (may have to break down and try it -- haven't yet because I've heard some serious complaints from folks I trust).

[ilovetv]

Originally Posted by Bill32

TV, aren't you exaggerating a little??? Freezing??parker and gloves?? ....please....we have been in every restaurant in TV and no two are alike, my wife has a sweater in a bag in the trunk of our car and another in the golf cart.

As one of the other posters said the manager should have come out and addressed the complaint whether or not he or she could change the temperature in the restaurant...

Yes, I did exaggerate to make the point that most stores and restaurants here have their A/C exaggeratedly low. It's not just "a bit chilly". It's cold to an extreme.

The other question I hear often and wonder myself is, "Don't they know that we're all supposed to save energy?.....or that it costs a lot of money?"

[DougB]

Gets a little cold right here on TOTV often enough.

[Lbmb24101]

Originally Posted by zcaveman

Never been to Mallory but it is a good idea to take a light jacket to any restaurant in TV or the surrounding area.

I have no idea why they want to keep the restaurants so cold!!!

Z

Don't know if this is a bunch of bologni, but, once in Beef o Bradys by Colony we complained about how cold it was and the manager said:
Ma'am we keep it low so there is no condensation so that folks don't fall on the tile'

What do you all think?
Does that explanation sound plausible ?

[CFrance]

[QUOTE=exmayor95;782549]It's Florida, hot outside, cold inside. Everywhere you go.[/QUOTE

That's true. I have to take a sweater into grocery stores. It's hard to keep temperature properly controlled in large spaces, and people would be b****ing like crazy if it were too hot.

You can always add more clothes; you can only take so many off.

[ilovetv]

Originally Posted by Lbmb24101

Don't know if this is a bunch of bologni, but, once in Beef o Bradys by Colony we complained about how cold it was and the manager said:
Ma'am we keep it low so there is no condensation so that folks don't fall on the tile'

What do you all think?
Does that explanation sound plausible ?

That sounds like baloney and like an excuse for not saying "I want it this way".

And to keep people from slipping, commercial carpet runners and doorway mats are a heck of a lot cheaper than running the A/C that low.

[Happinow]

I think the OP has a right to be miffed about the manager not coming to speak to her, however if a restaurant was too cold for me I would make sure I brought a sweater and dressed warmer next time. The temperature would not prevent me from eating there. It's up to me to come dressed appropriately for the restaurant temp. I've been in some pretty cold restaurants and I usually say something to the server and the response is usually " I don't know why they keep it so cold in here". I leave it at that and dress warmer next time. With that being said, I would think that the manager would pay attention to the comments of guests because it could result in the loss of business. I would think the manager would want to keep the temperature at a comfortable setting and if enough people complained that it was too cold they would make an adjustment. A lot of people can't all be wrong. I cannot understand why the restaurants are kept so cold either.

[Bill32]

Maybe it isn't a lot of people, if it was why wouldn't they raise the temp???

[ilovetv]

Originally Posted by Bill32

Maybe it isn't a lot of people, if it was why wouldn't they raise the temp???

Probably because the workers want it colder. They are on the move and going in and out of the hot kitchen or are near the brick oven pizza ovens at Mallory. And most workers are are wearing long pants, socks and shoes, and they're not wearing shorts, sleeveless shirts, and sandals as we customers are.

[fraurauch]

CHARLIE, how was the food?

[BarryRX]

Originally Posted by exmayor95

It's Florida, hot outside, cold inside. Everywhere you go.

Spot on.....restaurants, movie theaters, shops, etc. I have learned to take a light jacket with me everywhere I will be spending more than 15 minutes inside. But I think that anyone who has worked with the public has learned that if you just listen to people and acknowledge their complaint then you've gone a long way towards keeping a customer. It sounds like that didn't happen at Mallory, and that's a customer service failure.